- Audible Audio Edition
- Listening Length: 7 hours and 7 minutes
- Program Type: Audiobook
- Version: Unabridged
- Publisher: Audible Studios
- Audible.com Release Date: August 1, 2012
- Whispersync for Voice: Ready
- Language: English
- ASIN: B008RO20G8
- Amazon Best Sellers Rank:
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At Your Service: How to Attract New Customers, Increase Sales, and Grow Your Business Using Simple Customer Service Techniques Audible – Unabridged
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Top Customer Reviews
We keep hearing businesses need to adapt, yet many are still standing there asking junior high questions - "What do we do?" Seriously, if Frank can take one of the most hated companies from a customer service perspective, and find a simple way to redirect that anger the Customer feels, then REALLY solve the issue... is it people are unreasonable as Customers OR is it customer service departments have lost their soul?
When will companies get out of their own way? Reading @YourService reinforces a message to any business - Is your company Culture - Customer oriented? There is a human element in everything we do, Frank shows you how to capture that "life" back and gives great stories/examples to help you wrap your brain around creating customer service experiences you want to be tweeted.
Read the chapter on "Scalable Intimacy" one of my favorites, which will be your favorite chapter?
I must admint that I read the sample pages (very much of the book) and waited for the kindle version to fill in the gaps. I was eagerly waiting to see this amazing book where you share your experience and above all, your experience as a Customer and not as a manager or as an SVP. You stated that you are only a service guy that has changed the mind of top management through time. You've been patient and that's how the book reflects you. Although I may add that in some parts suddenly you made things happen instead of going through them. But hey, this book is about the Customer being treated as it should and not as a result of a sell and no more. Centering your strategies in the Customer made a lot of sense for those that weren't (aren't) in this new wave of Connected Customer (as Brian Solis would name it) and therefore needed your understanding and expertise in the matter.
This book is really intended for all those that are in these key positions on their organizations: Every position, period. From the security guard that gives the good morning to the Customer Representative that attends the Customer with a great attitude to the CEO of the company and the board.
Most Recent Customer Reviews
This is such a great book! I saw Frank at a Social Media Workshop a couple months ago. I was so impressed with him, I went out and got the book. Read morePublished on July 26, 2014 by Alice
Like the intro to social customer care, focus on employee experience and driving the point that culture is key to differentiated customer service. Read morePublished on March 6, 2014 by Chad Schaeffer
The typography itself is a little rough around the edges, which made me think it was self-published or done with a mail order publishing company--however, the content is amazing. Read morePublished on February 22, 2013 by Amazon Customer