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Attention All Passengers: The Airlines' Dangerous Descent---and How to Reclaim Our Skies Hardcover – June 26, 2012
Purchase options and add-ons
- Print length368 pages
- LanguageEnglish
- PublisherHarper
- Publication dateJune 26, 2012
- Dimensions6 x 1.17 x 9 inches
- ISBN-100062088378
- ISBN-13978-0062088376
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Editorial Reviews
Review
“A damning indictment of the airline industry, and the lax oversight and economic and political pressures that are jeopardizing the safety of everyone who flies.” — Capt. Chesley "Sully" Sullenberger, Retired Airline Pilot, consultant, speaker, CBS News Aviation and Safety Expert, And Author of Making a Difference and Highest Duty: My Search For What Really Matters
“This book is the broadest consistent page-turner I’ve read on airlines, including our own.” — Ralph Nader, co-author with Wesley J. Smith of Collision Course: The Truth About Airline Safety
“…well-researched narrative…McGee’s exploration of this lack of accountability is intriguing…Informative” — Kirkus Reviews
“McGee is making a serious and important argument, and he ends with a series of suggestions...that reflect both insider knowledge and common sense.” — Boston Globe
“Attention All Passengers deserves to be heeded for its discussion of airline safety. Mr. McGee addresses areas of serious concern that have largely remained off the radar screen.” — Wall Street Journal
“[A] provocative new book… McGee makes a compelling argument that minor annoyances such as baggage fees and shrinking seats are symptoms of deeper problems that are eroding the bottom line and, eventually, the safety of passengers.” — Cleveland Plain Dealer
“This eye-opening book should be required reading for anyone who flies, as well as airline employees and government officials.” — Chicago Tribune
From the Back Cover
Award-winning journalist and leading consumer advocate William J. McGee offers a shocking, essential exposé that reveals the real state of the "friendly skies."
From outsourced call centers in India to the Alabama location where all lost baggage ends up, William J. McGee crisscrossed the country and traveled around the globe immersing himself deep into the world of commercial airlines. And what he found was shocking.
McGee interviewed countless industry insiders—pilots, TSA security screeners, FAA inspectors, legislators, the CEOs of the major carriers, and even Ralph Nader and Steven Slater, the disgruntled flight attendant who famously jettisoned a JetBlue flight. Here he reveals how airline executives are cutting costs in "a mad race to the bottom" by delegating flights to second-tier regional airlines and outsourcing critical aircraft maintenance and repairs to unlicensed "mechanics" in China, Singapore, Mexico, and El Salvador. And while the U.S. airlines have raked in tens of billions of dollars for checked baggage alone in recent years, our skies (and our airports) are not getting any safer. What's more, McGee explains how both political parties and all branches of the U.S. government have conspired to place corporate interests above the interests of consumers, workers, the nation's economy, and even the planet itself. Attention All Passengers will change the way you view the airline industry and make you think twice the next time you see the fasten seat belts sign.
About the Author
William J. McGee is an award-winning travel journalist for Consumer Reports and the former editor of Consumer Reports Travel Letter. In 2010 the U.S. secretary of transportation chose him as the lone consumer advocate on the Future of Aviation Advisory Committee. He also writes a monthly travel column for USAToday.com and has contributed to Condé Nast Traveler, the New York Times, the Washington Post, Money, New York, Parents, Good Housekeeping, and many other magazines, newspapers, websites, and blogs. Prior to becoming a journalist, McGee spent nearly seven years in airline flight operations management; he is an FAA-licensed aircraft dispatcher and served in the U.S. Air Force Auxiliary. He earned an MFA from Columbia University and teaches creative writing at Hofstra University. He lives in Connecticut.
Product details
- Publisher : Harper; First Edition (June 26, 2012)
- Language : English
- Hardcover : 368 pages
- ISBN-10 : 0062088378
- ISBN-13 : 978-0062088376
- Item Weight : 1.18 pounds
- Dimensions : 6 x 1.17 x 9 inches
- Best Sellers Rank: #2,535,287 in Books (See Top 100 in Books)
- #374 in Automotive Industries
- #820 in Commercial Aviation (Books)
- #896 in Transportation Industry (Books)
- Customer Reviews:
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About the author

WILLIAM J. McGEE was born in New York City and received an MFA in Fiction from Columbia University. Among other pursuits, he taught undergraduate and graduate Creative Writing for ten years; worked in airline flight operations management; represented travelers as a consumer advocate in Washington; served in the U.S. Air Force Auxiliary; and was an award-winning investigative journalist, columnist, and Editor of Consumer Reports Travel Letter.
McGee is the author of Attention All Passengers, a nonfiction exposé of the airline industry, and is developing AirFear, a scripted television drama. He lives in Connecticut and is, of course, at work on another novel. He is also a father.
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McGee does a good job of explaining the decline of the industry and supporting his arguments in the appendices and references at the back of the book. The airlines are not the "customers" of the FAA. The FAA is the regulating agency to oversee the industry. Congress is not doing its job with funding the FAA adequately so it can do its job. The list goes on with the breakdown of the whole system.
I'm retired now, so I can at least drive to my destinations in the US and Canada. Too bad I have to fly elsewhere!
Some weaknesses: There are 50-year olds who do not remember CAB regulation of airlines. To talk about “Rule 240” without explaining it is pointless. Would these old rules even work in the current airline world? Also, outsourcing maintenance is not itself a problem. Outsourcing it to incompetent mechanics with terrorist ties in foreign countries with no FAA supervision is the problem. If it were done by the world’s best mechanics who knew airliners better than the plane-builders or airlines, we’d all love it.
But the book has major strengths. The issue of “lap children” is unconscionable. What congressman or FAA official wants his child or grandchild flying like this? Also, training for major airlines’ pilots is awesome, but poor training and pay for code-shared regional airlines’ flight crews is completely unacceptable and costs lives. We can and must have better training for regionals.
Fixing regional airlines is important. These lines serve shorter hauls and smaller airports faster and better than large airliners can. They can save time and money, reduce pollution in many ways, and are part of a total transport package McGee and I would both like to see.
Today, we take safe and reliable - if uncomfortable - air travel for granted, and expect our government agencies to be vigilant where we as individuals cannot be. If the excellent air transport safety record in the U.S. is partly luck, as McGee contends, we need to at least make that luck continue.
The author does highlight glaring oversights and omissions by the FAA in the area of aircraft maintenance. It's a significant safety issue, that I have not seen covered elsewhere, especially where much of the airline maintenance is "offshored" and handled by unlicensed mechanics in South America and Asia. Whether they are competent or not is unclear, but the oversight by the government is clearly lacking.
The book seems to be current to about 2012-2013, so it does not have that "been there, heard about that" feeling that other "expose" books seem to give me.
This guy obviously knows the airlines, airline people, and the culture of airlines extremely well. He's earned his knowledge of all levels in the industry over many years, and this gives him a really broad perspective of the people, the industry, and the good and bad.
I've just finished this book, and I've got a few sections marked read again. Honest, straightforward guy, Bill McGee. I was fascinated by the way things work, those things I'd long suspected but didn't exactly want to believe. The cynic in me was certainly validated, but I came away from this book with a better understanding of the business, and the history of government's relations with them.
I think you, dear reader, will too.
A rare 5-star rating, because this book's -that good-, IMNSHO anywho.
This books shines a glaring light on these problems. Once again it's a government that's bought and paid for by corporations by campaign contributions that buys congress and the White House to enforce a "free market," which is anything but free, but a monopoly for the privileged few at the expense of the many. Passengers are not their only victims, but airline personnel from the baggage handler to the pilot.
Most frightening is that maintenance is outsourced and the airlines excellent safety record is in jeopardy.
The books has many initials: FAA (a real demon), NTSB and lots more that get in the way of a smooth read. A couple of subjects are what I call "inside baseball,"meaning only those "inside" the airline industry know would appreciate them. Overall, however, it was pleasant, folksy reading with a message that may mean life and death.
Top reviews from other countries
If you can find the book for around a fiver in a discount bookshop, then it's worth the money. I'm not sure I'd pay more, having read it.

