I use this at my primary (and only) residence for both entrances. One door has the WiFi enabled and the other door only has Bluetooth. I’ve been really happy with the reliability zand responsiveness of this product.
It was fairly easy to install with minimal tools. My only complaint with this is that the little plastic insert that it tells you to use based on your lock manufacturer didn’t work, but I used another one that was included and it worked fine. So that was a little hiccup, but not a big deal. On the back door, we did have to move the metal lock plate slightly because the deadbolt was a little difficult to turn and it caused the smart lock to fail. A pretty easy reposition made it work just fine.
When you use the app to lock and unlock, there’s a pleasant audible indicator as well as a little light that turns red or green to show whether it’s locked or unlocked (it does turn off after a second). The whole device is heavy and feels very high quality, with mostly metal components.
I like that, from the outside, a visitor doesn’t know that it’s a smart device, and you can use a key or unlock it from the app with the same results. The device that covers the lock from the inside is larger than I anticipated but after a few days I barely noticed it. It’s pretty intuitive that you just twist to manually lock/unlock it and the sensor that indicates when it’s ajar is responsive and accurate.
I do anticipate buying a second WiFi hub because I like knowing I can check on both doors remotely. I have found that now that I don’t need to lock my door with a key, I have to make a more conscious effort to remember to lock it from the app. So the WiFi hub will give me additional peace of mind.
We had a little trouble with the app at first - my husband and I each installed one of the locks and each had to create an account to go through installation. There wasn’t a way, that we could find, to merge the two instances of our house that we created independently, so we ended up deleting one, and reinstalling it under the same account and sharing it with the other person. So that was kind of annoying. But that’s an app-side software issue and not an issue with the lock itelf.
We turned off the auto-lock feature (I locked myself out once getting the mail without my phone in hand...oops). We also don’t use the Auto Unlock feature but we probably will once we get the second WiFi hub.
Overall, I’m very happy with our purchase. When it’s time to change the batteries (not a problem so far) it will be super simple to replace them. If someone had young kids or a pawsy pet, I think the battery plate would probably be too easy to remove as it’s held on by a strong magnet. For us, it’s great and feels really good.
It works with home kit, but in my experience, home kit needs some work. That’s Apple’s problem, not this product at all. Sometimes when we tell Siri to unlock the door she will be confused and say she can’t but then it unlocks anyway. Again, this is an Apple problem, not with the lock. The August app has never failed us.
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This item: August Home Silver Smart Lock Pro, 3rd Generation-Dark Gray, Apple Home Kit Compatible and Z-Wave Plus Enabled
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Battery life is 2-3 weeks! zWave connection fails repeatedly! August Tech Support is terrible!!
I bought this lock specifically because it fits well with a patio security door and advertises that it works with zWave home automation. It was very easy to install mechanically for this swinging door type. For those interested, the patio security door is a steel Su Casa door as pictured. The Su Casa door is a steel frame with pre cut holes. A Schlage deadbolt and handle set was used for secure locking of the door, and that setup mechanically operated flawlessly. The August lock installed directly over the inside Schlage deadbolt throw latch and operates smoothly and perfectly. There is no dragging or jamming whatsoever. I mention this specifically because August Tech Support relentlessly told me that I must have something wrong with the mechanical installation which results in the 2-3 weeks battery life. That was incorrect on their part.So, Probem #1 - Battery life is extremely short. 2 to 3 weeks and a new fresh set of brand name alkaline batteries are fully discharged.Problem #2 - zWave connection fails after very few accesses. After resetting the lock, the zWave connection fails again. repeat. Same failing connection over and over.The second fatal problem with this lock is its advertised zWave capability. The lock supports a phone App which communicates directly with the lock using bluetooth. This access worked in my installation when the phone app was within a few feet using bluetooth. This was a potentially acceptable use to operate the lock from the phone of each family member, when close by.zWave connectivity to my existing, fully functioning home automation system is required so that the lock can be operated and checked when further away than bluetooth distance. For example, checking the doors are in fact locked at nighttime. Checking the door is locked when away from the house. Unlocking the door remotely if needed. August zWave simply was unreliable. Absolutely unreliable. Completely and totally unreliable.My home automation system has about 100 zWave nodes partitioned across several zWave controllers. The zWave controller for this lock is approximately 15 feet, well within a zWave Plus communications area. The same zWave controller reliably talks to a Schlage zWave deadbolt also around 15 feet away and has done so for many years. For zWave users, my system is Homeseer Pro v3 on a robust windows server, with several zNet interfaces deployed throughout my property.Regarding battery life, August tech support sent me instructions to mechanically loosen the lock. I had already read every online August report and performed every recommended action. To no avail.August tech support said not to use rechargeable batteries. Use brand name Alkaline batteries.Every set of batteries were replaced with new, fresh, brand name Alkaline batteries such as Energizer. Needless to reiterate, August tech support has consistently been ineffective and unhelpful.When I contacted Amazon tech support, they said the two problems were beyond their capabilities and tried to connect with August tech support to escalate the issues. Amazon couldn't get through. Amazon recommended replacing the lock with a new one, and did so. They are excellent!After installing the new replacement lock, the same problems occurred. zWave disconnects. Within 1 week the first set of NEW batteries died. Back to August tech support. This time, they said they had some "special firmware" which would fix the problems. I asked for a firmware update description but they could not or WOULD NOT provide that to me.They pushed the new firmware to the August app on my account (without asking me first, they just did that). I was in a CHAT session with August tech support at this time and would not let them off while we went through the update.Upon launching the app, it demanded that the firmware be loaded onto the lock. OK, what to lose. Update failed.August tech: please try again - failedPlease try again - failed.Please remove the batteries in the lock, wait a minute, reinstall and try again. Failed.Please do a Factory Reset of the lock. WAIT! that will require a complete reinstall of the lock configuration and inclusion and configuration into the zWave network! Have to do it...20 mins later... firmware update failed.Please try factory reset again - ok this time I minimally reconfigured. Ten minutes later - FailedPlease remove the app from your phone and reinstall. Really??!!?! ten minutes later, failed.Please disable bluetooth and power off and back on your phone. Five minutes later, failed.Do you have another device you can install the app on? 6 month old iPhone SE... nope. This is it.August tech support escalated. "Sir, we will get back to you"; when?So batteries die again. I send the screenshots along with the ENTIRE set of communications back to August Tech Support. No surprise, same instructions to loosen the lock, fresh brand name batteries, etc.I just contacted Amazon Tech Support since zero progress has been made. Returned, with refund.To be fair, this lock is advertised with pretty cool features and gets lots of good reviews. In the most basic configuration, it is likely to work. Check out other poor reviews and take them seriously.
Top reviews from the United States
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Top reviews from other countries
bigp6969
Great smart lock, easy to use!
Reviewed in Canada on October 14, 2019
Color Name: SilverVerified Purchase
Karthik Nayak
Good product. Great seller
Reviewed in India on December 25, 2020
Color Name: Dark GrayVerified Purchase
Grace McGarvey
Don’t buy if you live in UK
Reviewed in the United Kingdom on September 22, 2020
Color Name: SilverVerified Purchase
Víctor Rivas
Super práctica y segura
Reviewed in Mexico on June 21, 2018
Color Name: SilverVerified Purchase
Bec.A.
Great smart lock
Reviewed in Australia on July 20, 2020
Color Name: Dark GrayVerified Purchase
