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Automatic Smart Driving Assistant

3.3 out of 5 stars 405 customer reviews
| 145 answered questions

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1 refurbished from $125.95

Product Information

Technical Details

Brand Automatic
Item Weight 2.4 ounces
Product Dimensions 5 x 4.5 x 1.1 inches
Item model number Link1-ON
Manufacturer Part Number 00500

Additional Information

Customer Reviews
3.3 out of 5 stars 405 customer reviews

3.3 out of 5 stars
Best Sellers Rank #83,196 in Automotive (See top 100)
#687 in Automotive > Tools & Equipment > Diagnostic & Test Tools
Shipping Weight 2.4 ounces
Date First Available November 25, 2013

Warranty & Support

Product Warranty: For warranty information about this product, please click here


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Product Description

Automatic seeks to empower drivers with knowledge about themselves and their cars so they can be safer and drive smarter. We believe you shouldn’t have to buy a new car to have a better driving experience, and that the phone in your pocket can bring the future of driving to today’s automobiles. Automatic helps you make changes to your driving behavior so you can save on gas, always remembers where you parked, diagnoses your check engine light, and automatically calls for help in a crash while notifying your loved ones.

From the Manufacturer

Customer Questions & Answers

Customer Reviews

Top Customer Reviews

Verified Purchase
My initial reason for buying this was that my dumb check engine light kept coming on and I would have to take it to the shop and have them read and clear it, and usually it was for something dumb. When I got this, it told me what the issue was (not just a code that I have to lookup) and how to fix it. I could also clear the engine light.

However, as I started to use it, it started saving me money on my driving. I have become a better driver because of it because I know something's watching me. Great to newer drivers in my opinion and also tells you how much you really spend on gas.
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Verified Purchase
There are other OBD2 reader's that give you more engine detail, but since this has IFTTT support and gives you easy acceleration and gas milage stats, I chose this. With IFTTT I used this to track how much shopping I do on a weekly basis and set it up to turn on my lights when my engine shuts off when I get home.
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The manufacturer commented on the review below
Vine Customer Review of Free Product ( What's this? )
The Automatic Link Smart Driving Assistant is an interesting new product geared for people who want to optimize their driving habits to improve fuel economy. Unfortunately the product provides very few benefits to most drivers who are already conscious of saving fuel. For example, the product beeps to let you know that you are driving over 70 MPH, braking severely, or accelerating too quickly. While this is not necessarily a bad thing, the problem is that most drivers will know when when they are doing these things and will not need the driving assistant to remind them.

Another major negative of the Smart Driving Assistant is that it you must pair it to your phone in order for it to function. It does not have a memory of its own so if you do not connect it to your phone it will not function or give you feedback. The problem with this is that you cannot connect your phone to your bluetooth headset while driving. The majority of drivers out there will likely rather pair to their bluetooth headset over the driving assistant so that in the event of a call they can actually drive more safely.

*** Positive Points: ***

- Easy setup
- Automatic updates to app and to the Automatic Link
- Provides information on gas prices and mechanics
- Logs your trip and your overall driving habits during that trip
- Provides a Calculation of how much the trip will cost in gas
- Will work on multiple cars.
Read more ›
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The manufacturer commented on this review(What's this?)
December 20, 2013
Hi S M "firepepper red",

First of all, thank you so much for giving Automatic a try. We agree that there is a lot of potential and we're really excited for all the features coming down the road. You can always check out our customer community to suggest ideas and see which ones we're planning and considering. You'll find it from the Support page of our web site.

I also wanted to clarify a couple of points you made. You actually should be able to use Automatic and pair your phone for Bluetooth calling. I use Automatic in my car with my phone connected to the car via Bluetooth for both phone calls and music with no problem. If you've had a problem in this regard please either post in our community for help or email our tech support team at help[at]automatic[dot]com. Our support staff is super responsive and eager to help!

We're working on our Android app now. The Beta is releasing next week and we plan to have 1.0 of the Android app ready some time in early 2014!

In a recent update we made some big enhancements to the Parking Location feature including satellite view and walking directions. We've also made additional improvements to Crash Alert -- another feature that just couldn't work if you didn't have your phone in the car with you as a live agent calls you in the event of a crash.

Thanks again for being a customer!
The manufacturer commented on the review below
Vine Customer Review of Free Product ( What's this? )
I really wanted to like the Automatic Link, as the idea of a car data-gathering app that can do things like mileage reporting is a great one. But the execution of the product is frustratingly poor, from a troubling inattention to privacy to a feature-poor initial app without key functions like seamless support for multiple drivers. I'd recommend that buyers pass on this product at this price, and especially recommend waiting at least until the app's developer adds more sensible privacy controls.

The feature set is a reasonable one, but some of it is easier to come by elsewhere than the marketing lets on. A simple OBD2 code reader can be had even with Bluetooth for a small fraction of the Automatic's price, so reading the problem codes for a "check engine" light is not a strong selling point. (In addition, the Automatic Link doesn't respond at all to some error codes -- giving no help when my car's TPMS system-check light came on, for instance).

Beyond this, the app offers excellent trip tracking -- each segment you drive the car is added to Automatic's cloud servers and viewable in the app from any connected phone (though this has terrible privacy implications I'll say more about later). And it both records in its trip log, and triggers a little audible alert, anytime one of three things happens: the car brakes hard, accelerates hard, or drives over 70mph. It also gives you a very prominently displayed "score" based on avoiding these alerts, supposedly to help users drive more fuel-efficiently.
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The manufacturer commented on this review(What's this?)
September 18, 2014
Hi Anonymous,

First of all, thanks for giving Automatic a spin last Fall. A lot has happened and changed since then! I'd like to address some of your concerns with Automatic to provide clarity as well as updates (where we have them).

Our Check Engine Light feature is for the "Check Engine Light" (CEL) only. There are many maintenance lights that can come on on a dashboard but we're only able to detect and diagnose the CEL as other types of lights are manufacturer specific and not made available to us. Here are a couple of FAQ posts from our customer community that delve into this a bit more:

It's true that when our product first launched users were unable to turn the alerts off. However, we quickly added that functionality in and you can disable the alerts in the settings panel of the app. A few months ago we also added the ability to adjust the speed threshold at which Automatic alerts you that you're speeding. Here are some FAQ posts with more on these features:

We also now have Multi-User support so that more than one driver can be connected to the same Link in the same car but each with their own app account. There's still more refinement we plan to do with this feature down the road.

We understand your concerns regarding privacy, the security of your data and how we use your data. The reason why we store your data on our servers basically comes down to user experience. If you switch phones or lose all of the data on your previous phone, your old data will automatically appear upon logging in to the app. Additionally, we now have a web dashboard that allows you to view and analyze your data on a large format screen, apply different filters to the data to gain insights into your driving and even export your data for mileage tracking and reporting. This tool would not be possible if we didn't collect and store your data on our servers. You can check that out here: https://dashboard.automatic.com

Our tech support team also needs to access your data in order to troubleshoot bugs and issues and, in turn, improve overall performance of the app.

To clarify, we do not share your data with anyone outside our company, and we would never share personally identifiable information with third parties unless it was in the capacity of a program that benefitted the user AND was user *opt-in.* In terms of security, all data sent from the Link to your phone is done with bank-level AES encryption. Once you set up the Link with your phone, no one except you can communicate with the device. Second, the data sent from your phone to our servers is also encrypted, where it resides within our secured cloud-based network. We are constantly working to strengthen our security and will continue to invest in that as we grow our team and bring on more resources.

Finally, we agree that our Privacy Policy could be clearer and are in the midst of revamping it now to provide more clarity. We're also constantly adding new features and improving the functionality of Automatic -- through updates to the app, firmware updates over-the-air on the Link, and new features on the web. We've come a long way since we launched last Fall and are excited about all the great things to come!

I hope this explains things a bit more, and be sure to check out our community if you have any additional questions or feedback: http://community.automatic.com. Thanks!

-Automatic Customer Success
The manufacturer commented on the review below
Verified Purchase
I have had a long term interest in this type of product before they were even available. I love cars, technology and getting additional information from how I live, work and play. I have a Nest thermostat at home, I use Wemo devices to turn lights on/off from my phone and this is the next natural extension for me-- more information about my car and driving.

I'll get the bad part out of the way first-- I had pairing issues at first. It may not have been more than 10 minutes of issues, but the app kept telling me to unplug & replug the device. Knowing how my phone works and the old "have you rebooted yet?" from the PC days, I rebooted my phone and everything continued on with no issues.

Once sync'd and working, the device automatically detected my car and configured it for me. The app is absolutely beautiful, and intuitive. It easily shows you how your driving is going, when you park and aren't moving the app automatically shows you where the car is (no need to drill through a menu, just designed simply & in a smart way), and you can easily access settings, functions, etc. in a way that is easy to discover and understand. You don't need a manual to discover & use this product.

I don't try to hyper-mile, but I did learn quickly that I'm already an efficient driver. My car does already show me current MPG and overall MPG, and I'm comparing this data to my car's data and it's very close. For someone who really does have no grasp on how efficient or aggressive they hit the gas & brake pedal, this can easily help those who don't know. It could also be great for teenagers who you want to remind when they're going over 70, but don't necessarily want to nanny-mom them with an expensive solution.
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The manufacturer commented on this review(What's this?)
December 3, 2014

Thanks so much for your review and for trying out Automatic. You had some questions regarding privacy and your driving data, and we understand your concerns! Here's some additional information for you on this topic.

First up, your vehicle's VIN. We require your vehicle's VIN during setup to obtain information about your vehicle's engine size, EPA fuel ratings, et cetera, and unfortunately, we can't get all of this information by just asking for the year, make, and model of you vehicle. The app then uses this vehicle data to calculate MPG and trip costs. It's also important to keep in mind that a VIN is not like a social security number. It's visible to anyone through your windshield, and it doesn't give us any personally identifiable information about you (only about the specifics of your car and engine).

As for your driving data, we store this information on our servers for several reasons. In order to provide the service to you and for our tech support team to help you, employees of Automatic may access your driving data from time to time. Only those employees who need access to the data in order to help customers or improve the product can retrieve it. Your data is kept on our servers indefinitely, but we encrypt anything that could pose a security risk. We also do not share your data with anyone outside our company. If we were to share your data in the future in the capacity of providing an additional service to you, it would be completely user *opt-in.* You would have the choice to participate in such a program. This FAQ from our community has more details on how we store your data: https://community.automatic.com/automatic/topics/is_all_of_my_data_online_somewhere

So what kind of driving data do we store on our servers? The app saves all your displayed driving data through time but currently only captures your route, time of trip start & trip end and MPGs for the trip. It does not display your trip speed -- either on average or specific speed at any given time. Our users' privacy is our first priority and you can always request to have your account deleted if you're no longer interested in using Automatic.

If you have any additional questions, don't hesitate to contact our tech support team at support@automatic.com or stop by our community: https://community.automatic.com/automatic

Here's a link to our Privacy Policy as well: https://www.automatic.com/legal/#privacy

Thanks again for being a customer RST, and I hope this helps to answer your questions!

- Automatic Customer Success

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