Top critical review
10 people found this helpful
I thought that buying a product from a company like BaByliss (instead of getting a cheap $10 product) will ...
on November 6, 2017
I RARELY post reviews, but this deserved to be posted for everyone to see.
I was looking for a small travel dryer, and decided to go with this one.
I thought that buying a product from a company like BaByliss (instead of getting a cheap $10 product) will ensure a high quality. Also, I loved the fact they they offered a 3-year warranty.
And it seemed to have a decent average 4.2-star rating.
To make a long story short, although I bought this product over a year ago, I used it only a handful of times.
I liked it at first, as it did a decent job for its small size.
A few weeks ago - it stopped working entirely and some smoke came out of it.
I thought that an electrical problem like that (which is clearly a manufacturing flaw) would be covered by the 3-year warranty (which was still present in Nov 2017 on the product's description page).
To make a long story short - I contacted Amazon, which referred me to the manufacturer.
BaByliss/Conair said that the warranty is just for one year, and they don't know why on the Amazon website it says 3 years.
Amazon cannot accept the product back or offer any compensation, and they also don't know why there is a mistake regarding the warranty period on their website.
When I checked the 1-star reviews (over 200 of them!) - I saw that most of them describe the same issue - the product stopped working after just 1 or 2 uses.
Choose a different product, don't waste your money, and don't trust warranties.