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7' Balsam Hill Frosted Sugar Pine Artificial Christmas Tree - Clear

1.0 out of 5 stars 1 customer review

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  • Traditional - Primarily of Pine Needles (61%) with Classic PVC Needles (39%) for fullnesss.
  • Dimensions: 7 feet high (including stand) & 54 inches wide
  • 1251 branch tips & 700 pre-installed clear lights
  • Includes lights and foliage warranty
  • Included in box: storage bag(s), pair of gloves, extra bulbs and fuses & on/off foot pedal

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Product Description

The 7-foot Frosted Sugar Pine Artificial Christmas Tree with clear lights appears as though it has been lightly kissed with just a touch of newly fallen snow. Balsam Hill's mission is to create the world's most beautiful artificial Christmas trees.  We are committed to providing our customers with a picture-perfect holiday.  Our wide range of styles and sizes ensures you will be able to find a tree that fits perfectly in your home.  We also have a range of beautiful wreaths and garlands to put the finishing touches on your home this holiday season.

Product Information

Item Weight 44.8 pounds
Shipping Weight 59.6 pounds
Manufacturer Balsam Hill
ASIN B002PF3MB2
Customer Reviews
1.0 out of 5 stars 1 customer review

1.0 out of 5 stars
Best Sellers Rank #2,922,716 in Home and Kitchen (See Top 100 in Home and Kitchen)
#3,281 in Home & Kitchen > Seasonal Décor > Trees

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Product Warranty: For warranty information about this product, please click here

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I've never had such an unhappy experience making a purchase as when I bought an artificial tree from Balsam Hill.

The tree arrived quickly, I carefully assembled it (takes a while to arrange branches), and when I turned it on there were five branches that were not lighting up. When I called the company, they asked what measures I took to fix the problem, gave me recommendations for further work, and I spent two more days working on it. I called the company again because I was tired, stressed, and just felt I shouldn't have to work on a defective tree that I paid a decent amount of money for. The rep wanted me to take pictures, document the issue/the work, and send all in an email, just in order to get replacement branches that I would then have to attach. More work. To top it all off, I was advised that most likely replacement branches would not arrive by Christmas.

I was never offered a replacement tree to be sent promptly, which is what I think the right solution would be. So I did what an overstressed, overworked woman might do, I burst into tears and explained that I could no longer work on the tree and that my children were upset it was not already up, that my time was worth money and it was costing me! I was finally given the option for a refund, if I paid $50 for the return shipping. If I hadn't reached the point of tears, I honestly believe I'd never been offered a refund at all.

The company has unethical business practices, borderline fraudulent. Avoid Balsam Hill. Seriously..
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