This grinder is a ripoff! I know it's been a while since I bought it, but I have used it very little and just can't keep one running. I just thought people deserve to know so here's the story:
I purchased this first one from Amazon in 2014 used and when it quit working after a few weeks, I assumed it was do to it being used and not poor design. I ordered new parts from Baratza, the manufacturer, foolishly thinking I could make it like new again. This seemed like a good plan because it worked very well when it was running and it is the right size for my needs. Oh, how wrong I was. After waiting for a week to get the parts, I installed them and got it running, but it never worked right again after that, largely because the instruction videos on their website were almost useless. I believe their plan was to get me so invested in the idea of getting it running that I would eventually send it to them for repairs, but their pricing was so high that buying a new grinder seemed like the better option.
Still thinking that it might be a good product, I doubled down on my stupidity and decided to purchase a brand new one directly from Baratza; bad idea. I used it a couple of times, but then ending up quitting coffee for a long while so I only used a little until recently. In the last couple of months, I have used it maybe 4 times. At first it worked perfectly, but after what can't be more than eight times in total, this hardly used nearly new coffee grinder clogged up. There were no instructions in the manual to unclog it other than to use some "magic" tablets that I do not have. No other method of unclogging it was provided so I guess if you don't have the tablets or if you do and they fail to work, Baratza expects you to send it in for their expensive repairs. This seems like another unscrupulous method of getting me to pay them more money to keep it running.
Having just purchased 2 lbs. of gourmet beans and having no ground coffee in the house for the morning, I was not willing to give up yet. I spent over an hour and a half picking at the hole between the grinding bin and the hopper with whatever tool I could fine until I finally removed all visible signs of clog. With the clog removed and the hopper path clear, I was sure that my grinder was as good as new so I confidently started grinding again. The grinder produced about two tablespoons of perfect espresso-grind coffee before clogging again.
At this point, I suppose that I am expected to send it in to them for repairs, but that's not going to happen. I can't imagine what they are thinking in selling me a grinder that works for a few days at best, then needs repairs that may take weeks to have done and cost more than the thing did new. I really don't want to give this company any more of my money and I hope after reading this, you won't either. Please save yourself a lot of money and trouble by staying away from this product and this company.
Customers who viewed this item also viewed
Page 1 of 1 Start overPage 1 of 1
Highly rated by customers
Page 1 of 1 Start overPage 1 of 1
What other items do customers buy after viewing this item?
Page 1 of 1 Start overPage 1 of 1
Compare with similar items
|
Baratza Encore Conical Burr Coffee Grinder
|
OXO Brew Conical Burr Coffee Grinder
|
Sboly Conical Burr Coffee Grinder, Stainless Steel Adjustable Burr Mill with 19 Precise Grind Settings, Electric Coffee Grinder for Drip, Percolator, French Press, American and Turkish Coffee Makers
|
Cuisinart DBM-8 Supreme Grind Automatic Burr Mill
|
Baratza Virtuoso+ Conical Burr Coffee Grinder with Digital Timer Display
|
|
|---|---|---|---|---|---|---|
| Customer Rating | (44) | (9146) | (8739) | (8601) | (22918) | (1073) |
| Price | Unavailable | $139.00 | $99.95 | $59.49 | $59.95 | $249.00 |
| Sold By | — | Peppercorn | Amazon.com | PRO Care | Amazon.com | Kitchen Kapers |
| Item Dimensions | 7.5 x 7 x 14 inches | 4.7 x 6.3 x 13.8 inches | 6.8 x 11.1 x 14.8 inches | 12.3 x 9.5 x 7.6 inches | 10.75 x 7.13 x 6 inches | 6.69 x 6.69 x 12.6 inches |
| Item Weight | 7.10 lbs | 6.83 lbs | 6.58 lbs | — | 4.50 lbs | 7.05 lbs |
Customer Questions & Answers
Customer reviews
Top reviews from the United States
There was a problem filtering reviews right now. Please try again later.
Reviewed in the United States on April 1, 2020
Verified Purchase
Reviewed in the United States on September 27, 2019
Verified Purchase
Reviewed in the United States on November 11, 2019
Verified Purchase
Reviewed in the United States on December 5, 2019
Verified Purchase
Reviewed in the United States on October 14, 2019
Verified Purchase
Reviewed in the United States on June 27, 2019
Verified Purchase
More to consider from our brands
Page 1 of 1 Start overPage 1 of 1
