Top positive review
309 people found this helpful
it works, but you don't need to buy this device..Also, make sure your present service isn't bundled.
on February 7, 2014
We just hooked up our BasicTalk today, so I don't have long term experience, but I can say, it's working fine. It calls out to land lines and cell phones.. However, Basic Talk sent us our device for free. We signed up online at basictalk.com, You pay for the first month and they send you the device for free. We received it in 3 days..
But I would like to warn potential customers of something.. We had our wireless internet service and our phone service with the same company (Frontier Net)... We were paying too much for a land line we rarely used, which is why we decided to switch to Basic Talk.. Basic Talk cost $9.99 a month for unlimited service, call waiting and voice mail (plus taxes/fees) so it's just over $11 a month.. We were paying Frontier around $41 for the land phone, with the very same options. That's quite a savings..
When you sign up for Basic Talk, you can request to have your phone number transferred to the new service. This takes up to 10 days.. Our's took less than a week. BasicTalk told me NOT to contact my phone company to cancel my service because they wouldn't be able to transfer my number, but once the transfer was complete, the phone company would cancel our phone service.. Simple, and yes, it does work.. The problem is, once Frontier received the transfer info, they also cancelled our wireless internet service... Without the internet, no BasicTalk phone service..
I had to call Frontier early this morning to get it straightened out.. They said our phone and wireless service were bundled, so once we switched phone service, they cancelled the wireless service, too..No one warned us about this! It never even occurred to me that this was a possibility.. It has been an entire day of nothing but stress and frustration, getting different information from everyone I talked to at Frontier.. I was told it would be fixed today, then told it'd be next Wednesday before we had internet service again, then told it would take 24 hours, then I was told it would be Monday, then told again it would be Wednesday...... After getting very pissy with the last person I spoke to (the last of five customer service reps), suddenly, we have service again...
So, do yourself a favor.. If your wireless internet service and present phone number are with the same company, make sure they aren't bundled before you sign up for BasicTalk.. If they are, get them unbundled before going any further.. It will be easy peasy if you make sure the services are seperated..