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asked by Amazon Customer on January 9, 2012
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Had a similar problem when I got mine. I emailed the manufacturer and they told me to slide the LEFT side in first so that the metal plates come in contact before you push the RIGHT side in. It fixed the problem for me. They said it's a very common problem and are updating their manual to prevent users from installing the battery incorrectly.
Mommy Jane answered on October 22, 2012
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Start with calling the manufacture and see if they can send you a new battery and a new adaptor. If neither of those work, then exchange it for a new set.
Sarah answered on January 10, 2012
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Just started to have a problem with charging at four in the morning of course. Tried taking out and putting the battery in, nothing. Got it to work as long as it's plugged in but disconnect it and it died. Just tried the suggestion from Mommy Jane and that little red light kicked on. So grateful. I know we need to get a new battery. Just doesn't hold a charge like it use too. We have had ours for over a year and a half and we like it very much. A few gliches but no real problems.
Celeste answered on February 5, 2014
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I had to duck tape mine in to make sure the contact stayed permanent.
Ladiebuglane answered on August 24, 2014
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hello, are in pink color?
Maria P. answered on July 4, 2014
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