Top critical review
3 people found this helpful
on January 18, 2013
I had been wanting this watch forever. When I first saw it several years back, the watch was almost $5000 dollars. My husband ordered this watch for my birthday. I should have returned it right away, because sporadically it would lose time. I thought it might be the battery, but then found it would keep time, so I didn't worry about it too much. I've had the watch about 9 months and since I do not have an "authorized" retailer near me, I contacted Baume & Mercier to find out what steps I would need to take to send them the watch to check it out and to replace the battery. When they responded and told me I would need to send the warranty card back with the watch. I went to my box and got the card only to see that the back of the warranty card was void of stamps from the dealer. I contacted them again and told them about the card and said the watch had been purchased from Amazon and would the receipt be enough. Must to my surprise, I received a rather unfriendly email back that stated Amazon is not an "Authorized" retailer, therefore there is no warranty in place. They further eluded that since Amazon is not an authorized dealer, then the watch "may be counterfeit, second hand, have been damaged through the removal of their serial numbers, otherwise tampered with or of doubtful origin."
If I choose to send the watch back, they will, if the item is genuine, repair at my own cost. Baume & Mercier offers a two year warranty, ONLY from an authorized dealer. My thoughts now are, if there is no warranty in place, then I can take it to any jeweler to replace the battery. If you read the book, taking the watch to anyone but an authorized dealer to get the battery replaced, voids the warranty anyway. But now I am concerned if I have a real Baume & Mercier watch.
Very disappointed that I did not see this prior to making the purchase.