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Be Our Guest (Revised and Updated Edition): Perfecting the Art of Customer Service (A Disney Institute Book) Hardcover – November 8, 2011

4.6 out of 5 stars 418 ratings

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Frequently bought together

  • Be Our Guest (Revised and Updated Edition): Perfecting the Art of Customer Service (A Disney Institute Book)
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  • Creating Magic: 10 Common Sense Leadership Strategies from a Life at Disney
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Total price: $47.39
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Editorial Reviews

About the Author

Ted Kinni has authored thirteen business books. He has ghostwritten seven books for Booz & Company, Prime Resource Group, The Walt Disney Company, LIF Group, and IMPAQ, Inc. He is also an active business journalist, whose articles and book reviews have appeared in a wide variety of periodicals, including cover stories in Harvard Management Update, Across the Board, Training, Selling Power, Quality Digest, and Corporate University Review.

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4.6 out of 5 stars
4.6 out of 5
418 customer ratings
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Reviewed in the United States on October 31, 2012
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Reviewed in the United States on December 3, 2019
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Reviewed in the United States on February 16, 2013
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Reviewed in the United States on August 14, 2017
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Reviewed in the United States on August 5, 2018
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Top international reviews

Jason
5.0 out of 5 stars One of the best book about customer service
Reviewed in the United Kingdom on June 8, 2019
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kirsty Thompson
5.0 out of 5 stars Absolutely love this book
Reviewed in the United Kingdom on March 6, 2017
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Fussy Reader
5.0 out of 5 stars One of The Most Useful Business Books You Will Ever Read
Reviewed in the United Kingdom on July 19, 2006
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Kii
4.0 out of 5 stars Good book
Reviewed in the United Kingdom on February 18, 2017
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Gerardine Killeen
4.0 out of 5 stars An oldie but a goodie
Reviewed in the United Kingdom on May 6, 2013
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amyh
5.0 out of 5 stars Great insight to Disney
Reviewed in the United Kingdom on May 9, 2013
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Chloe Chapman
5.0 out of 5 stars Five Stars
Reviewed in the United Kingdom on June 3, 2016
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2.0 out of 5 stars Surprisingly boring.
Reviewed in the United Kingdom on December 29, 2016
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Emily
5.0 out of 5 stars Five Stars
Reviewed in the United Kingdom on September 29, 2015
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Bree M
5.0 out of 5 stars Must Read
Reviewed in Australia on September 21, 2019
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5.0 out of 5 stars Molto illuminante
Reviewed in Italy on February 5, 2016
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Cla
5.0 out of 5 stars Libro Fantastico e molto utile!
Reviewed in Italy on March 19, 2020
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Matt Gavora
5.0 out of 5 stars A Customer Service Must Read
Reviewed in Canada on April 5, 2019
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Bianca
5.0 out of 5 stars Original
Reviewed in Brazil on August 6, 2019
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B. Glasmacher
5.0 out of 5 stars Sehr interessant
Reviewed in Germany on December 19, 2017
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