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Best of Class: Building a Customer Service Organization (Executive Excellence Classics) Hardcover – July 1, 1998
The Amazon Book Review
Author interviews, book reviews, editors picks, and more. Read it now
Real customer responsiveness is a highly developed are form, and we need lots more of it in the business world. -- Karl Albrecht
Today, customers expect excellent service. They aggresively demand extras, and believe they ought to complain about any perceived flaw. --Grace Major
About the Author
Ken Shelton is the founder and editor-in-chief of Executive Excellence Publishing, publisher of Executive Excellence and Personal Excellence magazines. He is the author of Beyond Counterfeit Leadership (1997), and Real Success (1999), and served as writer-editor for Stephen R. Covey's Seven Habits of Highly Effective People (1988) and Principle-Centered Leadership (1991). In the past 25 years Shelton has written over 5,000 articles for publication, co-written best-selling books, and edited 36 books on business ethics, team management, and leadership. He has served as a business and marketing consultant to many chief executives, authors, and publishers, and has been a featured speaker at business and leadership conferences throughout the United States, Europe, and Asia. Ken has a Master's degree in Organizational Communications from San Diego State University. Ken and his wife Pam are the parents of three sons and now live in Provo, Utah.
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