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Best Practices: Building Your Business with Customer-Focused Solutions Paperback – May 18, 2000

3.5 out of 5 stars 10 ratings

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Editorial Reviews

About the Author

Robert Hiebeler is the Managing Director of KnowledgeSpace, Arthur Andersen's innovative approach to leveraging knowledge for its professionals and its clients. Over the past five years he has pioneered the development and deployment throughout Arthur Andersen of the Global Best Practices Knowledge Base, an effort that has captured best practices information from around the world in key business processes. In addition to implementing several productivity and quality Initiatives within Arthur Andersen he has consulted with hundreds of companies worldwide about the search for, and implementation of, best practices to improve business performance. He lives in Chicago, Illinois.

Product details

  • Item Weight : 11.1 ounces
  • Paperback : 240 pages
  • ISBN-10 : 068484804X
  • ISBN-13 : 978-0684848044
  • Publisher : Touchstone; 1st Touchstone Ed Edition (May 18, 2000)
  • Product Dimensions : 5.5 x 0.6 x 8.44 inches
  • Language: : English
  • Customer Reviews:
    3.5 out of 5 stars 10 ratings
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