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Best Practices in Law Firm Business Development and Marketing

3.3 3.3 out of 5 stars 17 ratings

Best Practices in Law Firm Business Development and Marketing is a unique resource for law firm leaders, practicing attorneys, legal marketers, consultants, and educators who want to uncover the best marketing practices in the legal profession. Find out how the most successful law firm leaders are creating and developing firm cultures to encourage business development, and how smaller firms and single practitioners are executing on marketing plans to make an impact.

This book uncovers the best practices in the wide arena of legal marketing and covers topics including:

  • the most successful ways to create long-term relationships with clients
  • how personalities, leadership, and collaboration contribute to a firm's culture and brand
  • what characteristics management should look for when hiring a CMO
  • how compensation, firm culture, training, and coaching can support and incentivize business development
  • steps to take to build an individual reputation and brand, including the use of press, speaking engagements, and social media
  • the essential approach to support women lawyers with business development ― including ideas on networking, mentorship versus sponsorship, and authenticity in marketing
  • how new technologies are being applied to deliver better service, attract clients, and generate business
  • the important role of legal operations, the procurement professional, and legal process outsourcing
  • practical methods for evaluating AI solutions to business needs such as billing, e-discovery, and technology-assisted review

Culled from scores of interviews with law firm leaders, chief marketing officers, and legal innovation visionaries, Best Practices provides actionable advice and real-world thinking. Each chapter is filled with information that can be scaled to apply to a single-person law practice as well as a large international law firm. In addition, the book features special “Think Pieces” from some of the nation's leading experts in legal marketing.

Product details

  • Publisher ‏ : ‎ UNKNO (April 2, 2019)
  • Language ‏ : ‎ English
  • Hardcover ‏ : ‎ 208 pages
  • ISBN-10 ‏ : ‎ 1402431163
  • ISBN-13 ‏ : ‎ 978-1402431166
  • Item Weight ‏ : ‎ 1 pounds
  • Dimensions ‏ : ‎ 5.79 x 0.8 x 8.8 inches
  • Customer Reviews:
    3.3 3.3 out of 5 stars 17 ratings

About the author

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Deborah Brightman Farone
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Deborah Brightman Farone has served as chief marketing officer at two of the world’s most successful law firms, Cravath, Swaine & Moore LLP and Debevoise & Plimpton LLP. At both firms, she built and led their marketing communications and business development departments. Farone has also held positions as a marketing specialist at two global advisory firms, Willis Towers Watson and Ketchum. In 2017, she launched her own consulting practice, Farone Advisors LLC, where she advises law and other professional service firms on business strategy and targeted marketing. www.deborahfarone.com

Customer reviews

3.3 out of 5 stars
17 global ratings

Top reviews from the United States

Reviewed in the United States on February 3, 2021
Excelente libro para entender mejor el Marketing Legal y desarrollo de negocios
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Reviewed in the United States on April 4, 2019
If answering the phone by the third ring is your marketing thesis and it has worked – no need to read this book. Contrariwise, if you find law practice a game of survival where there is no client wandering without representation, then you are desperate to read this book because the only way to grab business is from someone else’s rolodex (aka Microsoft Outlook Contacts). And, Deborah Farone taught Cravath, Swain & Moore and Debevoise & Plimpton how to build marketing, communications and business development departments that brought both firms into the 21st century. Even the very best of the best needed a plan to salvage their legacy clientele in a world where competition for clients knows no boundary.

The author speaks from an inventory of experience amassed with 180˚ peripheral vision. Technology and marketing? Yep, it’s there. Tactics for personal positioning – that is, grooming your credentials for the client? Yep, it’s there, too. Mastering technology and social media for socializing expertise among a vast audience of potential client candidates? Once more, it’s a yep. Can you get by with only a stable of middle-aged white men? Nope, and Farone explains why. Rewarding cross-marketing for business development? Socializing firm networks/experience and rewarding collaboration/cross-marketing is the way to go. Farone warns that heaping bonuses/distributions on origination credits is a shaky foundation for success.

Farone speaks. But, she does so through the experiences of legends. Sam Butler and Allen Parker (Cravath), Francie Blassberg and Mary Jo White (Debevoise), and Harvey Miller and Ira Milstein (Weil Gotshal). From that grounding, Farone pivots and demonstrates how individual fame can be leveraged into institutional success when it is coupled with a well-crafted marketing department and the right chief marketing officer. The book is replete with examples of how teaming the famous with the facilitators gets the gold medal.

There is simply nothing like it. Particularly, from the voice of the first recipient of the Legal Marketing Association’s Legacy Award in recognition of her contribution to the profession. If you are hungry, feast on Farone’s BEST PRACTICES.

Ralph Ferrara
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Reviewed in the United States on July 8, 2022
Farone is “the expert” in the field and she graciously shares the wisdom she has garnered through her years in the industry. Thank you!
Reviewed in the United States on July 8, 2022
Excellent Information with an Author’s style that was that was easy to read and connect with.
Reviewed in the United States on July 7, 2022
Such an insightful, well-written read. Interesting every step of the way. 5 stars for sure
Reviewed in the United States on July 9, 2022
Deborah Farone is an expert in her field. She offers excellent advice and insight!
Reviewed in the United States on June 2, 2019
Farone is a master storyteller. As the CMO for a 4000 person professional services firm, I live marketing and business development daily. I was thrilled to see that Deborah had gleaned the most salient marketing tips from leaders across the legal industry. Her writing is impactful and provides tangible examples that all lawyers and other professionals will benefit from. There is no other resource in the market that addresses marketing and business development the comprehensive way this book does. It should be required reading for all law students and every practicing attorney.
Linda Orton
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Reviewed in the United States on June 22, 2019
This is the definitive work in the field, written by someone who has mastered it at the highest levels of the legal profession. Her sage advice, born of experience, provides a critical competitive advantage to any law firm, large or small, that is trying to succeed in today's hyper-competitive environment.
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