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Beyond Blame: Learning From Failure and Success Paperback – October 29, 2015
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Top customer reviews
I do recommend having the authors add a FAQ appendix to the book based on feedback that they receive from their readers. I'm sure they've addressed many common questions from IT professionals. They could even extend the town hall section of the story to include more of these.
I can't wait to take it for a spin. It is consistent with the best root cause analyses I've been invoked in, and the worst.