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The Big AHA!: Breakthroughs in Resolving and Preventing Workplace Conflict by [Bill Wiersma]

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The Big AHA!: Breakthroughs in Resolving and Preventing Workplace Conflict Kindle Edition

3.0 out of 5 stars 23 ratings

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Length: 308 pages Word Wise: Enabled Enhanced Typesetting: Enabled
Page Flip: Enabled
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Editorial Reviews


"I just began reading what I believe will end up being one of the best books I've ever read." -- 'Winning Without Intimidation', October 18, 2005 --Best-Selling Author Bob Burg's Weekly Newsletter.

By nature, I'm skeptical when it comes to subjects like this. Trust me--this is the real deal! -- Grant Clark, Senior Vice President, Chief Deputy Counsel, SAIC

Completely compelling and extremely pertinent...worth ten times its cover price! -- Angie Coffee, Senior Vice President, Managing Director, Greater Bay Bank

Even skeptics will find this an easy read and will wish they'd realized Wiersma's simple but powerful revelation years ago." -- Kirkus Reports, December 2, 2005

There is a great deal here to help you understand others and, more importantly, yourself. -- David Maister, Best-selling author, former professor at the Harvard Business School, and world's leading authority on the management of professional service firms.

This is one title that lives up to its name! -- Lee Bird, Executive Vice President, Chief Operating Officer, GAP North Anerica --This text refers to the hardcover edition.

From the Inside Flap

It’s Funny How I Never Saw This Before...

We hear this constantly from savvy business professionals after they get The Big AHA! They realize that they’ve unknowingly been ‘wed’ to a negative view of someone: a colleague, a customer, or even their boss. It’s deeper than an opinion. No matter what the other person does, it’s never right: "See…I told you he’d botch it up!"

This groundbreaking book provides an invaluable process for recognizing when you’ve fallen into this trap. It allows you to see when you’ve made an unwavering personal commitment to validate your view—even predicting another’s downfall:

"Jane won’t come through…she’s burned me twice before."

The need to be right—a powerful trait of human nature—is at the heart of the problem. Ultimately this emotionally charged commitment proves to be misplaced, misdirecting valuable energies and undermining important business priorities. It’s a common phenomenon and a major source of workplace conflict.

Perhaps you’re struggling with people who are high-maintenance, confrontational, or just maddening to work with. You’ll meet others who’ve had similar struggles and have transformed such situations into inspiring successes:

• The leader who transformed his organization’s culture…starting with himself. • The individual who saved a colleague’s career, enhancing an entire department’s productivity in the process. • The supervisor who turned around his department by turning around just one employee.


The Big AHA! is profoundly complex, yet stunningly simple. For some, it’s life-altering. It enables you to shift your thinking and see the problems you face with people in a whole new light. You’ll never again wonder whether you’ve successfully separated problem behavior from the person exhibiting it.

From shop floors to executive suites, hundreds of business professionals have experienced firsthand the invaluable insights found in The Big AHA! Previously available only in workshop format, these insights are now available in this long-awaited book. You’ll smile knowingly at an all-too-familiar story or squirm at an experience that strikes a little too close to home—regardless, you’ll appreciate that this AHA is BIG.

"Having worked with people all my life, I thought that there wasn’t a lot I hadn’t understood about how to be effective with people. I guess this old dog can learn a few new tricks after all!" — Gary Carver, Senior Quality Consultant, Retired, Chevron Corporation --This text refers to the hardcover edition.

Product details

  • File Size : 1068 KB
  • Publisher : Ravel (June 2, 2011)
  • ASIN : B00540ZRPY
  • Print Length : 308 pages
  • Publication Date : June 2, 2011
  • Word Wise : Enabled
  • Language: : English
  • Enhanced Typesetting : Enabled
  • Text-to-Speech : Enabled
  • X-Ray : Not Enabled
  • Screen Reader : Supported
  • Lending : Enabled
  • Customer Reviews:
    3.0 out of 5 stars 23 ratings

Customer reviews

3.0 out of 5 stars
3 out of 5
23 global ratings
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Reviewed in the United States on February 16, 2011
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2 people found this helpful
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Reviewed in the United States on February 10, 2006
Reviewed in the United States on January 26, 2006
One person found this helpful
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Reviewed in the United States on March 2, 2006
Reviewed in the United States on January 26, 2006
One person found this helpful
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