By nature, I'm skeptical when it comes to subjects like this. Trust me--this is the real deal! -- Grant Clark, Senior Vice President, Chief Deputy Counsel, SAIC
Completely compelling and extremely pertinent...worth ten times its cover price! -- Angie Coffee, Senior Vice President, Managing Director, Greater Bay Bank
Even skeptics will find this an easy read and will wish they'd realized Wiersma's simple but powerful revelation years ago." -- Kirkus Reports, December 2, 2005
There is a great deal here to help you understand others and, more importantly, yourself. -- David Maister, Best-selling author, former professor at the Harvard Business School, and world's leading authority on the management of professional service firms.
This is one title that lives up to its name! -- Lee Bird, Executive Vice President, Chief Operating Officer, GAP North Anerica
From the Inside Flap
We hear this constantly from savvy business professionals after they get The Big AHA! They realize that theyve unknowingly been wed to a negative view of someone: a colleague, a customer, or even their boss. Its deeper than an opinion. No matter what the other person does, its never right: "See I told you hed botch it up!"
This groundbreaking book provides an invaluable process for recognizing when youve fallen into this trap. It allows you to see when youve made an unwavering personal commitment to validate your vieweven predicting anothers downfall:
"Jane wont come through shes burned me twice before."
The need to be righta powerful trait of human natureis at the heart of the problem. Ultimately this emotionally charged commitment proves to be misplaced, misdirecting valuable energies and undermining important business priorities. Its a common phenomenon and a major source of workplace conflict.
Perhaps youre struggling with people who are high-maintenance, confrontational, or just maddening to work with. Youll meet others whove had similar struggles and have transformed such situations into inspiring successes:
The leader who transformed his organizations culture starting with himself. The individual who saved a colleagues career, enhancing an entire departments productivity in the process. The supervisor who turned around his department by turning around just one employee.
ONE INSIGHT, ENDLESS APPLICATIONS
The Big AHA! is profoundly complex, yet stunningly simple. For some, its life-altering. It enables you to shift your thinking and see the problems you face with people in a whole new light. Youll never again wonder whether youve successfully separated problem behavior from the person exhibiting it.
From shop floors to executive suites, hundreds of business professionals have experienced firsthand the invaluable insights found in The Big AHA! Previously available only in workshop format, these insights are now available in this long-awaited book. Youll smile knowingly at an all-too-familiar story or squirm at an experience that strikes a little too close to homeregardless, youll appreciate that this AHA is BIG.
"Having worked with people all my life, I thought that there wasnt a lot I hadnt understood about how to be effective with people. I guess this old dog can learn a few new tricks after all!" Gary Carver, Senior Quality Consultant, Retired, Chevron Corporation