The Big AHA!: Breakthroughs in Resolving and Preventing Workplace Conflict Kindle Edition
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By nature, I'm skeptical when it comes to subjects like this. Trust me--this is the real deal! -- Grant Clark, Senior Vice President, Chief Deputy Counsel, SAIC
Completely compelling and extremely pertinent...worth ten times its cover price! -- Angie Coffee, Senior Vice President, Managing Director, Greater Bay Bank
Even skeptics will find this an easy read and will wish they'd realized Wiersma's simple but powerful revelation years ago." -- Kirkus Reports, December 2, 2005
There is a great deal here to help you understand others and, more importantly, yourself. -- David Maister, Best-selling author, former professor at the Harvard Business School, and world's leading authority on the management of professional service firms.
This is one title that lives up to its name! -- Lee Bird, Executive Vice President, Chief Operating Officer, GAP North Anerica --This text refers to the hardcover edition.
From the Inside Flap
We hear this constantly from savvy business professionals after they get The Big AHA! They realize that theyve unknowingly been wed to a negative view of someone: a colleague, a customer, or even their boss. Its deeper than an opinion. No matter what the other person does, its never right: "See I told you hed botch it up!"
This groundbreaking book provides an invaluable process for recognizing when youve fallen into this trap. It allows you to see when youve made an unwavering personal commitment to validate your vieweven predicting anothers downfall:
"Jane wont come through shes burned me twice before."
The need to be righta powerful trait of human natureis at the heart of the problem. Ultimately this emotionally charged commitment proves to be misplaced, misdirecting valuable energies and undermining important business priorities. Its a common phenomenon and a major source of workplace conflict.
Perhaps youre struggling with people who are high-maintenance, confrontational, or just maddening to work with. Youll meet others whove had similar struggles and have transformed such situations into inspiring successes:
The leader who transformed his organizations culture starting with himself. The individual who saved a colleagues career, enhancing an entire departments productivity in the process. The supervisor who turned around his department by turning around just one employee.
ONE INSIGHT, ENDLESS APPLICATIONS
The Big AHA! is profoundly complex, yet stunningly simple. For some, its life-altering. It enables you to shift your thinking and see the problems you face with people in a whole new light. Youll never again wonder whether youve successfully separated problem behavior from the person exhibiting it.
From shop floors to executive suites, hundreds of business professionals have experienced firsthand the invaluable insights found in The Big AHA! Previously available only in workshop format, these insights are now available in this long-awaited book. Youll smile knowingly at an all-too-familiar story or squirm at an experience that strikes a little too close to homeregardless, youll appreciate that this AHA is BIG.
"Having worked with people all my life, I thought that there wasnt a lot I hadnt understood about how to be effective with people. I guess this old dog can learn a few new tricks after all!" Gary Carver, Senior Quality Consultant, Retired, Chevron Corporation --This text refers to the hardcover edition.
- File Size : 1068 KB
- Publisher : Ravel (June 2, 2011)
- ASIN : B00540ZRPY
- Print Length : 308 pages
- Publication Date : June 2, 2011
- Word Wise : Enabled
- Language: : English
- Enhanced Typesetting : Enabled
- Text-to-Speech : Enabled
- X-Ray : Not Enabled
- Screen Reader : Supported
- Lending : Enabled
- Best Sellers Rank: #3,724,409 in Kindle Store (See Top 100 in Kindle Store)
- Customer Reviews:
Top reviews from the United States
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matches so much with what I've always called functional literacy in the
workplace. I've always viewed it as something that some people had and
others didn't. I often saw that people who had good mentors would have this
functional literacy -- the ability to get beyond their telescopic views --
but never could see much change in people.
This book lays out so clearly the many ways that the need to be right
affects all of us, and shows us how purifying our own behavior can change so
much. I've seen it happen in my own life and I love how simply this book
demonstrates a very upright way to be, work, and live. Thank you so much for
sharing this in a book.
Stephanie Yeh, author, "The Art of Business: In the Footsteps of Giants"
This book, however, is one of those minor miracles that dig into the psyche, and turn over the soil despite our resistance. Out of a freshened view of ourselves and our basic humanity grows a new fecundity of thought and action. AHA is real, visceral, direct, and never easy, never formulaic with solutions. It will get you from the gut, and the insights will change you.
There is no escape made here for intellectualizing. The methods are derived from powerful stories intutively woven into the the themes of the material. The principles will become embedded in your "DNA", and you and the world you see will operate differently.
if I had understood these principles at the beginning of my career rather than near the end, I have no doubt that I could have risen at least one and maybe two levels higher. I'm enabling things almost effortlessly now in our department that could not have been pulled off beforehand. Historically difficult relationships we've had with other departments have improved markedly using AHA's insights, and as a result our performance metrics have significantly improved.
As I began, I'm not usually lavish in my praise, but this book is worth your time. Jack Welch, move over...
> "Having worked with people all my life, I thought
> that there wasn't a lot I
> hadn't understood about how to be effective with
> people. I guess this old
> dog can learn a few new tricks after all!"
> "The book, in general, explains so much about many
> unique (and troubling)
> aspects of human behavior. And while the subject is
> a terribly complicated
> topic, it's been made extremely straightforward.
> This has been
> accomplished, in part, by the quality and depth of
> the books' stories."
> "Two things, in particular, stood out for me. The
> first is the terrific
> explanation of how the unconscious mind (with it's
> susceptibility to
> emotions) too frequently overrides the conscious
> mind. The second is the
> emphasis on professionalism in helping to overcome
> tendencies towards
> telescopic views. This is a topic that I found was
> seldom, if ever,
> addressed sufficiently in many years of graduate (or
> corporate) education."
> "I've recommended this book to many friends and
> former colleagues...it's
> Gary Carver
I'd especially recommend The Big AHA to anyone who liked Malcolm Gladwell's treatment of snap judgments in his best-seller Blink. Blink explores how we form judgments in the first two seconds of contact with people we don't know. The Big AHA examines how we draw conclusions about people that we know very well. It discusses the crucial distinction between consciously "making a decision" about people versus unconsciously "coming to a conclusion" about them.
Wonderfully introspective and masterfully written, The Big AHA will make you re-examine the way you view many of the people in your life. It's a must read for managers, executives and anyone else with any organizational leadership responsibility.
author of Presentations For Dummies, Public Speaking For Dummies and Vintage Humor for Wine Lovers