- Hardcover: 336 pages
- Publisher: Nicholas Brealey Publishing; 1 edition (February 27, 2003)
- Language: English
- ISBN-10: 0891061762
- ISBN-13: 978-0891061762
- Product Dimensions: 6.6 x 1 x 9.5 inches
- Shipping Weight: 1.5 pounds
- Average Customer Review: 10 customer reviews
- Amazon Best Sellers Rank: #2,435,173 in Books (See Top 100 in Books)
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Big Change at Best Buy: Working Through Hypergrowth to Sustained Excellence 1st Edition
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The Amazon Book Review
Author interviews, book reviews, editors picks, and more. Read it now
A book you'll probably find helpful. Tells in vivid detail how the retailer turned itself around despite initial resistance. -- Fortune, June 9, 2003
Best Buy has enjoyed an uninterrupted series of enormous successes; that fact makes the book so valuable for organizations. -- Business Book Review, February 2004
Brings successful management techniques of a Minnesota corporation to a national audience. -- Women's Business Minnesota, July 2003
Insightful story of a change initiative. Compelling account. Details and clear breakdown of methods make book a fascinating case study. -- Soundview Executive Book Summaries, September 2003
Offers some insights into challenges of modern retailing. The adoption of the scorecards to measure progress is very informative. -- Quality Management Journal, July-August 2004
Presents compelling picture in absorbing manner. Authors' views on what is required to sustain change are recommended for every CEO. -- Training Magazine, January 2004
Very in-depth, loaded with charts and graphs. Extremely straightforward in its approach. A real handbook of a successful change initiative. -- 800-CEO-READ, Jack Covert Selects, April 2003
From the Publisher
Destined to redefine successful change management in corporate America, BIG CHANGE AT BEST BUY offers hard-won lessons and the tools every executive and manager needs--in every business and every industry--to turn management practices and a culture focused on rapid growth into the type of disciplined, customer-centered operation that now drives Best Buy's success. The first and only book to tell the stunning turnaround story of Best Buy Co., Inc., it gives a play-by-play account of the change initiative itself, with a close-up view of the methods and tools developed to orchestrate the most culturally intense transformation in the history of U.S. business.
Endorsed by Ken Weller, Chairman & CEO, The Good Guys; Robert L. Joss, Dean, Graduate School of Business, Stanford University; Thomas C. Healy, President, Best Buy International; Hubert Saint-Onge, CEO, Konverge and Know; Marshall Goldsmith, Forbes Top 5 executive coaches and Wall Street Journal Top 10 executive educators; Patricia Woolcock, Executive Director, The California Strategic Human Resource Partnership; and James Bandrowski, author of Corporate Imagination.
Top customer reviews
If there is one problem with the book (and the reason I give it four instead of five stars) it is that the SOP is never really described in detail so you do not get a look at what is changing at Best Buy. You understand that a major shift in operational, procedural, supply chain, and employee mindset is occurring but you do not get the full picture as to what that change is.
Overall if you are looking to introduce a major change to a company (big or small) this is a great way to look at how to implement. Recommended for MBA students as well looking into management of people as a possible best practices approach.
This is fundamentally a book about how to improve your financial results by changing your formulas for success. The authors prescribe a "head, heart and hands" change methodology which not only makes sense intuitively, but seems to work when applied with care by a team of consultants and insiders working closely side by side.
This is no oversimplified cookbook. The ins and outs of change are detailed in a very practical straightforward manner, leaving few stones unturned. Metaphors and analogies are used liberally to help readers get a 3D color picture and to enable them to generalize the issues faced at Best Buy to their own organizations.
Tips on how to fail at each stage of the process are very instructive in what not to do....as are the many colorful quotes from menmbers of the internal change implementation team.
This book feels real...lots of conflicts, values needing to be clarified, lessons learned about change. No sugar coating, but a happy ending nonetheless.
True change seems like it never comes without a struggle. Big Change at Best Buy chronicles both the struggles and the victories won, leaving little for the reader to imagine or reconstruct. It's all there, all the tools and the instructions for how to use 'em to fundamentally transform people, systems and culture for superior financial results.
Things I noted in particular:
1) Early in the book, the authors set up the concept of the Head, Heart and Hands. The Head talks about getting the concept. The Heart talks about motivation, the desire to apply what was learned. The Hands is about putting the concepts into action and producing results.
2) There is a lot of discussion about the role of the Senior Managers in this process, I suggest you test yourself against the model that develops and see if you meet the authors' expectations.
3) If you don't read any other part of the book, I ask you to read pages 216 and study the table on page 234.
4) On page 216 you will see "When people set out to measure the effects of change on business results such as productivity, sales, profit, and employee turnover, they are measuring the outcomes of a process. Measuring results does not provide much information on how the change is proceeding or what issues might be impeding or furthering the change process." We all certainly focus on a couple of the measures cited - to what extent do we sacrifice the longer view in doing so?
The authors got me with the following: "Knowing the score at the end of a game gives you limited information about how the individuals played, where they need to improve, or what's getting in the way of their achieving a better score."
Most recent customer reviews
1) I'm surprised Best Buy management would allow these details to become public
2) I liked the way the consultants admitted they...Read more