Top critical review
78 people found this helpful
You'll be sorry
on June 4, 2013
I didn't buy this software thru Amazon, I bought it directly thru BitDefender using a discount code I received, and based upon high ratings it received on CNET. I purchased the Anti-Virus 2013 edition with 3 computer licenses.
The software itself seems relatively compentent at detecting or preventing malware, but I experienced so many problems that I ended up uninstalling and purchasing a different AV utility.
1. The non-intuitive interface didn't cause me too much grief, but I installed it on my wife's computer and she really didn't like having to dig down thru layers to just start a scan, or see the results of an auto-scan.
2. Performance on the computer seemed to be impacted, especially slowing down significantly interactive web sites that used flash, silverlight, java, etc.
3. The software continually thru false positives on windows registry files during auto-scans
4. The software repeatedly popped up spamware ads offering me additional fee add ons (some sort of "premium tuneup"). I can understand this for freeware/trialware software, but this was for an already paid subscription less than 100 days into a full years subscription. The unacceptable kicker was that these popups behaved very much like fake anti-virus malware (it was in a window without a close button, there was no icon for it on the task bar to minimize or close it, it didn't show up as a process to be killed, etc)
5. The final straw was when I contacted support about why I was being hit up, as a paying customer, with these additional fee add ons. It took over two weeks to be emailed back a response in which I was told that the ads could not be disabled or deactivated, but "However, you can try to disable them by following the instructions listed below" (literal copy/paste from their response) and provided instructions for tweaking the registry to fool the software so that it couldn't find the content for the popup ads.
6. When I replied that this was not an acceptable solution, that I found their business practices unscrupulous, and that I wanted to cancel my subscription and request a refund for time remaining, they bluntly said in effect 'sorry you are past 30 days, no refunds for you'.
7. I decided to just eat the cost instead of fighting about it, and went to cancel my subscription and make sure that auto-renewal was disabled. But guess what, you can't do that on the site. The only link for canceling your auto-renewal opens an email to support again. So I uninstalled from both computers, purchased and installed another product, and now have to monitor my credit card bill as I fully expect this company to charge me again even though their last email promised that they wouldn't. There's just too much sleazy business morality on display here for me to expect them to actually follow thru not to continue charging me.