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I have been using Block software to prepare my taxes for over 25 years. It's good software. I would give it five stars, except this year I cannot run it.
I purchased this year through an Amazon download (Mac version). The software will not activate. Clicking on the link on the activation window does nothing.
H&R Block technical support is non-existent. I have gone through the phone tree five times this morning. The first time, I got through to a software support person. After spending 5+ minutes explaining my problem, she put me on hold to research it. But instead of actually being on hold, I was dropped back to the start of the phone tree. It took multiple voice prompts to get to a person, who then told me I had to be transferred to technical support. That happened four times, and each time rather than being transferred to tech support I was either dropped back to the start of the phone tree or transferred to someone else who said I had to be transferred to tech support.
*** Update Jan. 30, 2022 ***
I continued to have the same problem after installing the late-January update. I called tech support again. Total time on the phone was one hour and ten minutes. Long story short, they said this is a known problem, my call was being escalated to the team that is handling it, and I would be called back within the hour.
You can guess what happened - no call back. Fortunately, I expected as much, so before I got off the phone, I asked for the Windows version. They sent me a download link. I haven’t installed it yet, but hopefully it will work. I would prefer to get the Mac version working, but at least I have the option of running on Windows.
*** Update Feb. 18, 2022 ***
On Feb. 1 I received an email giving me a direct technical support number and a case number. I called on Feb. 2. Once again, I was told this is a known problem, my case was being escalated, and someone would call me back. I received no call by Feb. 18 so I called again. This time, I was not told it was a known problem, but I was told (again) that my case was being escalated and someone would call me back. I asked if Block has any other Mac customers who are able to use the software, and if so could they just send me whatever those other customers are using. I did not get an answer to that question (and I asked it politely).
*** Update March 12, 2022 ***
After way too many hours on the phone with tech support, the software finally works. I received an email asking me if I tried a number of different things, one of which was copying the app to the desktop and running it from there. Lo and behold, that worked. The blue "activate" hyperlinks turned into real buttons. "Activate now" still did not work, but "Activate later" allowed me to run the program, and I was able to file my taxes. It would have saved a lot of frustration if this had been suggested to me at the beginning (and it's not obvious to try on my own, as it contradicts the installation instructions). Had I been told of this solution on the first call, I may have given this 5 stars, as I like the software. Also, while I am frustrated with Block's tech support, I have to note that they continued to email me with possible solutions after I was ready to give up.
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Ray's Reviews
Customer reviews
Don't expect much help with installation!
Reviewed in the United States on April 13, 2022
The program almost works, but getting any help with installation is impossible. I bought H& 2021 deluxe Federal and State. Then I had an option to get Premium upgrade for a small amount, so I bought that.With that I was able to get the federal submitted. Then I was asked to purchase state. WHAT! I'd already bought state. Then I tried to submit with Deluxe, not Premium. Deluxe then continually asked to update. SO I do, then It ask again, and again and again to update. Never finishing. I think this is due toa mix-up in the versions.So I've been waiting almost 2 hours for the single person doing online support.This is such a waste of time. I've been happy in the past with H&R software, but this year is absolutely terrible. Try different software.Revision after getting some good help.----There was some H&R software problem with purchasing one version then upgrading before submitting my tax software. I had to wait 2.5 hours for help, but they did eventually fix my issue by emailing my state version directly to install, then the state file software did install and worked fine.I don't think there was anything different I could have done without contacting H&R Help. The have WAY to few helpers working. But the helper did solve the problem quickly after the long long wait.I'd also followed the H&R software install instructions 10 times, but each time just returned to the same place, with the software asking me to install before I could submit. THEY should make the install OPTIONAL before a submit. There was not anything that I wanted in the newest release.'
Reviewed in the United States on April 13, 2022
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Reviewed in the United States 🇺🇸 on January 7, 2022
Platform: Mac DownloadEdition: Deluxe + StateVerified Purchase
Reviewed in the United States 🇺🇸 on April 2, 2022
Platform: Mac DownloadEdition: Deluxe + StateVerified Purchase
Reviewed in the United States 🇺🇸 on April 13, 2022
With that I was able to get the federal submitted. Then I was asked to purchase state. WHAT! I'd already bought state. Then I tried to submit with Deluxe, not Premium. Deluxe then continually asked to update. SO I do, then It ask again, and again and again to update. Never finishing. I think this is due to
a mix-up in the versions.
So I've been waiting almost 2 hours for the single person doing online support.
This is such a waste of time. I've been happy in the past with H&R software, but this year is absolutely terrible. Try different software.
Revision after getting some good help.
----
There was some H&R software problem with purchasing one version then upgrading before submitting my tax software. I had to wait 2.5 hours for help, but they did eventually fix my issue by emailing my state version directly to install, then the state file software did install and worked fine.
I don't think there was anything different I could have done without contacting H&R Help. The have WAY to few helpers working. But the helper did solve the problem quickly after the long long wait.
I'd also followed the H&R software install instructions 10 times, but each time just returned to the same place, with the software asking me to install before I could submit. THEY should make the install OPTIONAL before a submit. There was not anything that I wanted in the newest release.
'
Platform: Mac DownloadEdition: Deluxe + StateVerified Purchase
Don't expect much help with installation!
By Glen on April 12, 2022
The program almost works, but getting any help with installation is impossible. I bought H& 2021 deluxe Federal and State. Then I had an option to get Premium upgrade for a small amount, so I bought that.By Glen on April 12, 2022
With that I was able to get the federal submitted. Then I was asked to purchase state. WHAT! I'd already bought state. Then I tried to submit with Deluxe, not Premium. Deluxe then continually asked to update. SO I do, then It ask again, and again and again to update. Never finishing. I think this is due to
a mix-up in the versions.
So I've been waiting almost 2 hours for the single person doing online support.
This is such a waste of time. I've been happy in the past with H&R software, but this year is absolutely terrible. Try different software.
Revision after getting some good help.
----
There was some H&R software problem with purchasing one version then upgrading before submitting my tax software. I had to wait 2.5 hours for help, but they did eventually fix my issue by emailing my state version directly to install, then the state file software did install and worked fine.
I don't think there was anything different I could have done without contacting H&R Help. The have WAY to few helpers working. But the helper did solve the problem quickly after the long long wait.
I'd also followed the H&R software install instructions 10 times, but each time just returned to the same place, with the software asking me to install before I could submit. THEY should make the install OPTIONAL before a submit. There was not anything that I wanted in the newest release.
'
Images in this review
