Top critical review
21 people found this helpful
Never purchase BOSCH
on March 27, 2012
In Jan, I purchased a BOSCH tankless water heater from Amazon and installed by myself.
First, the temperature is not good. Then I adjust the machina as manual.
Shower? immposible, wash hand, just wait 10 second I have the warm water each time.
Then, days later, I found the outlet pipe was melt and water full of my bathroom. 8-<
After replaced 2 pipe, the machine's plastic shell began to melt and I smell something like plastic be burn.
Turn off the power and uninstall, and want to return it.
I found it is already expired the return time window.
Then, I make a cal to the manufacturer's number.
WOW, they surprise me!
They let me hire a lienced electrian first, then call them.
I said, I have some background about the electric even thogh my english is not good, but they want to know my license number.
The next thing is funny!
They said it is my second time call them......
That's m first time call BOSCH (and it will be my last time).
So, I know there are many users maybe face same problem with me.
Then, I ask the lady, what shall I do.
Do I need contact with other dept for troubleshooting? because the machine have manufacturer warranty by law at least as I know.
She ask me: which law, sir?
I ask her what shall I do as a user(unlucky one) when BOSCH products need aftersevice like this situation.
She said: Hire a Eletrian first, then check the machine, then ,let the electrian make a call to BOSCH.
I said, this machine is just cost 174 dollar, if have a electrian, maybe cost much more then 174...
"Sir, you have to hire a Electrian first, then, make a call to us...."
So regret not use my recorder to record the talk.
I droped off the phone and said to myself: Never ever purchase anything from BOSCH...
Then, come here write something.
If you want to purchase something with BOSCH service number 866-642-3199, Pay Attention, thinking more.