Bosch HMV5051U 1.7 cu. ft. Over-the-Range Microwave Oven
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- 1000 Watts
- 10 Power Levels
- 8 Sensor Programs
- 300 CFM Two-Speed Vent
- Large Glass Turntable
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Top Customer Reviews
I bought this and installed it in late summer 2011. By December 2012 it was non-functional. Well, we still use it as a clock, but it won't ever heat food again. I called a local appliance repair company, who promptly sent two guys out to look it over. They suggested that the magnetron had failed. Since it was so soon out of warranty, the repair guys suggested that I see if I could get the part (magnetrons can be very expensive) from Bosch. I called Bosch. The support person I got was rude, and even obstructionist (claiming not receiving proof of purchase, for example, or giving me a non-functional email address for communication). After 8-10 back and forth wrangling interactions with support people, I demanded a supervisor. I was told one would contact me within 48 hours. I was never called. In summary, support was terrible! In the end they sent me a magnetron with a 10% discount. Repair guys came back, and did the installation, and lo, the microwave still didn't work. The repair guys suggested that part was bad. After my experiences, I would not be surprised to learn that I was sent a bad part on purpose.
I have had it. This oven will be on the curb at the next trash day. I will never buy a Bosch product again. I expect that today's crap electronic devices will fail fairly frequently; I expect a premium brand, like Bosch, to stand behind the spirit of a product warranty. They don't.
This screen should be covered by a think plastic sheet to prevent food spatters from being trapped between the screen and glass. (The door cannot be disassembled for cleaning). The Owners manual clearly shows a "Heat/Vapor Barrier Film" on the door, but our microwave did not come with it, and two Bosch customer service reps denied that this part existed. Instead, they blamed us for allowing our food to spatter on the inside of the door. Poor product design, poor customer service. Keep shopping--There are many good microwaves out there.
Most Recent Customer Reviews
The Bosch HMV5051U microwave died just months after one year warranty was up. Bosch is the worse customer support I have ever experienced. Read morePublished 3 months ago by Amazon Customer
While nice and shiny on the outside with its stainless steel exterior our Bosch products were complete crap and a huge disappointment. Read morePublished on May 15, 2014 by Ralph Yates
The microwave stopped working after one month of use. I am waiting for a repairman now for 5 days. My old Sharp was still running when I dumped it after 20 years. Read morePublished on April 13, 2014 by E Barbara Hariton
I've only had the Bosch HMV5051U for a couple weeks, and it seems to be working fine. But two design aspects of the microwave are disappointing. Read morePublished on July 31, 2013 by TFW