|Item Weight||100.2 pounds|
|Product Dimensions||26 x 26.4 x 36.2 inches|
|Item model number||SHE55M15UC|
Bosch : SHE55M15UC 24 Evolution 500 Series Full Console Dishwasher - Stainless Steel
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In 1886 Robert Bosch founded the Workshops for Precision Engineering and Electrical Engineering in Stuttgart Germany Since then Bosch has grown into a global leader through its dedication to innovation and quality engineering Bosch is one of the comp...
Top customer reviews
Shortly after our first use with the dishwasher we were smelling a lingering egg smell on the glassware. At first it was lingering and then it became strong and gross - like rotten eggs. We called Bosch. They told us to change detergents. Same problem. Talked to Bosch - they said we needed to turn our water heater temp up. Same problem. Talked to Bosch - we needed to remount the drain hose an extra 6 inches higher than the instructions stated. Same problem. Talked to Bosch - we should rinse our dishes better (what?!!). Same problem. Talked to Bosch - our water must be too hard... Huh? We never had that problem before. Same problem. Bosch said we cook with too much oil. $%@$^@$%@$???? Every time we called to get help they told us some other goofy thing to blame something other than their dishwasher. The one solution we found was to put white vinegar in the washer when it was in the middle of the cycle - that made things liveable. We would go through a gallon of white vinegar every two weeks.
Something we saw all the time was a gross, gooey sludge developed on the filter and the water that was left in the bottom of the dishwasher was dirty (high efficiency units leave a little water in the bottom under the cover). I would clean gooey yellow-orange-brown-sludge-butter-muck off the filter 3 times each week. Gross. No wonder the dishes smelled.
About 6 months into the ordeal (mind you, we are eating on dishes that smell awful but appear clean) we call Bosch and tell them we have had it and we request that they replace the dishwasher. We have a one year warranty, right, and clearly there is some type of defect with this dishwasher. What did Bosch say? "Oh, I am sorry to hear of your problem, but we don't have any record of you having any concerns with this dishwasher." What?!!! All the calls from our home, that they logged our home number with and provided us a log number - yet none of that was in their system. So what now? We need to start a process with a service call to get things in order. Great! In my mind, another delay tactic.
First service call: The repair man finds no problems - mechanically everything works (yep, we know). It took us 2 months to convince the service person there was a problem. At 10 months we were getting concerned that we were going to be stuck with this awful dishwasher so we called the reputable dealer where we purchased it. They told us "good luck, Bosch will never replace it." They were nice about it, but it was clear that others have had issues with Bosch and the company doesn't take care of their appliances under warranty.
The good news - we did buy an extended warranty at the time of purchase. On the day the extended warranty kicked in we started a 3 month process to show the dishwasher was defective/unfixable. The repairman was helpful and within 3 visits noted that the unit was unrepairable. We received a check to replace the unit. We purchased and installed an LG dishwasher and all is well. Smell is gone, dishes are clean. The dishwasher has more space and has a soft food disposer (no more filter cleaning). Turns out it wasn't my water heater or hard water or too much oil or too little rinsing or the detergent.... All that stuff is the same and the LG cleans well and doesn't leave a rotten egg smell on the dishes.
The reason I bought the LG washer was I read a review where a guy talked about researching appliance companies from the standpoint of how they treat their customers after the sale. His research showed that LG treats their product owners great. I researched the LG web site and found a lot of great resources and confirmed several of the points this gentlemen made. Then I contrasted that to the ridiculous way Bosch treated my family and me.
In a nutshell - the Bosch dishwasher I purchased was defective and the bigger issue was Bosch as a company treated me and my family horribly as we were trying to fix and resolve the problem. My experience causes me to stay well clear of Bosch appliances.
One of the other reviewers stated the bottom rack will not hold heavy dishes. Makes me wonder if they have their models mixed up. The bottom rack actually does not have rails but rides atop molded runners pressed into the stainless steel sides. I am not sure what kind of weight it would take to have the rack come off but surely the rack would bend before the sides give out. I can push down on it will a lot of force and its solid. I would think you could safely load 50 pounds of weight in the lower rack without any issues at all.
I am close to a year owning this and have had no issues. Still quiet and cleans like it did on the first wash. Use it 3 to 4 times a week. I use the powerball tablets as suggested in the manual. No negatives to report.
Still running like new. No issues !
Still going strong. No problems or issues.