Top critical review
4 people found this helpful
Years Later, Still Sad
on December 23, 2006
I purchased these headphones from Bose when they first came out many years ago. The clarity was amazing and the noise cancellationn lived up to it's name because I could not hear anything, anything at all when I had them on, which further amplified the already amazing sound. Then one day the headband broke at the swivel. I was extremely upset but I was about 19 years old when they broke so I didn't think to try to get a replacement; I just figured it was a loss, an expensive loss. Besides, I was after the one year warranty so they wouldn't help me anyhow, right?
One day I was planning to move and found these in the back of my closet. I got curious and called Bose to see if, after two years, they would assist me. Not really expecting much I talked to a manager. To my surprise and delight the manager told me that the headband cracking was a known issue and that I could get a new pair shipped out and when I got the new one's to ship the old one's back in the box they came in. I was on a high! Super happy! They came in 2 days by UPS and I was up and running again.
When I looked at the new pair I noticed the look was a little different. I thought maybe they amped up the headband so I thought nothing about it. When I turned them on they were not as noise-cancelling as the others. The first pair made you feel like you were in a concert hall by yourself listening to a live performance and no one could break through the sound. With the new pair I heard everything in the background and the sound was not as sharp as the first one's. Anyhow, I got over this minor blip and used them. After about 6 months the headband on the second one cracked and broke exactly where the first one's had, and alas I had no more headphones. Eventually I purchased a pair from Amazon for $130 used but the seller was very dishonest and sold me a pair that was broken like the one's I had and they would not refund my money, so beware if you must get these used.
All in all I am very disappointed in this product, not because of the sound so much but because of the construction. I know technology and sound takes a lot of money to produce, but a sturdier plastic would have made these a lot better and more able to last the test of time. To be honest I would have paid a bit more for a headphone I knew was going to last more than a few months, the sound was that good. I am back in the market for some really nice cans with fantastic sound as well as earbuds for one the run music listening but I do not dare go back to Bose for cans because I know what the new style headphones look and sound like and in my opinion it's not worth the extra $31 markup that seems to be going on with Amazon and not worth the $299 they used to be. I am looking at Sennheiser or Audio-Technica but I cannot deal with this product again. If they decide to update the plastic band then I would give it another chance, but as it is I do not recommend this set to anyone and this product gets a 1/2 star from me because the sound means nothing if you can't even wear them and for this price Bose should know better.