CHOKING HAZARD -- Small parts. Not for children under 3 yrs.
Bose QuietComfort 20i Acoustic Noise Cancelling Headphones
- Ideal for iPhone, iPod and iPad
- Advanced noise reduction rivaling any full-sized headphone
- Aware mode for hearing what's around you while enjoying your music
- Notable audio performance from exclusive Bose technologies
- Long-lasting comfort plus stability from proprietary Stay Hear+ tips
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Shut out the world and lose yourself in your music - or let the world in. It's your choice with the first in-ear noise cancelling headphones from Bose. The Quiet Comfort 20i Acoustic Noise Cancelling headphones are engineered to let you enjoy better sound every day, everywhere you go. Turn on noise cancelling to reduce surrounding distractions and focus on your music. Or choose Aware mode to continue enjoying your music while also hearing what's going on around you. Inside these advanced headphones, exclusive Tri Port technology brings your music to life. Additional exclusive technologies provide dramatic noise cancellation rivaling any full-sized headphone on the market today. The proprietary Stay Hear+ tips create a soft, secure fit - with no need to force them into your ears. The inline mic/remote lets you easily control your iPhone, iPod or iPad. The rechargeable lithium-ion battery provides up to 16 hours of use, and a USB charging cable is included. And even when the power is off or the battery runs out, you can still use these headphones to enjoy Bose quality sound. What's in the Box: Quiet Comfort 20i Acoustic Noise Cancelling headphones, 3 pairs Stay Hear+ tips (S, M, L), Clothing clip, Rechargeable lithium-ion battery, USB charging cable and Carrying case.
Top Customer Reviews
I don't use the word "revolutionary" casually. Truth is, a product rarely qualifies for that accolade. But knowing as much as I do about noise-cancelling technology, I would not have believed that what Bose has accomplished with the QC20 series was even possible. In fact, I'd say they've created the best all-around earphone or headphone on the market today for everyday use with portable music players. Note that I said "best all-around" which is not to say it's "best" in every category. If audiophile sound quality is your top priority, then look elsewhere, as both my Etymotic 4PT and Shure 530 series earphones sound better than the QC20s. However, those better-sounding 'phones have other drawbacks in actual use (more on that later), and they now sit in a drawer while the QC20s go with me everywhere. Bottom line: if you're looking for the best noise-cancelling on the market today, bar none, combined with very good sound, the ultimate in comfort and convenience, all in a very small, lightweight package, the QC20 is for you. This review will focus on a comparison of the QC20 with the QC15, as well as with the Etymotic 4PT and the Shure ES530, all of which I currently own and have used for some time. And please be sure to check out the "Design Flaw" section at the end of this review before deciding if the QC20 is for you.
Noise-cancelling: The QC20 is signifcantly better than my QC15. Look, I've used Bose QC headphones for years, but the QC20 actually made me gasp the first time I turned on its noise-cancelling circuit. I can only describe the effect as eerily silent, which seems impossible with an earphone that only lies against the opening of your ear, but doesn't go into the canal or encircle your ears like headphones. (By comparision, I never thought the noise cancelling on the QC3 was all that good.) In addition to achieving great noise-cancelling in an "ear bud" type design, Bose has also made real strides is quieting the sounds of speech, which--along with crying babies--have always largely evaded the capabilities of noise-cancelling systems. The QC20 is by no means perfect in silencing speech (or crying babies) but it's a clear step forward. My QC15s are going up for sale today.
Sound Quality: The sound of the QC20 is incrementally better than the QC15, but still lags behind the better in-ear 'phones like my Ety 4PT and Shure ES530. To my ears (Your Ears May Vary), the QC20 sound a bit veiled by comparison, and while the bass is certainly there, its quality and tightness just isn't as good. But let's put this in context: I"m talking about A/A+ sound for the Ety and Shure vs. B/B+ sound for the QC20. Plus, there are the drawbacks to the in-ear canal earphones: they silence outside sounds almost completely, which I find dangerous when walking the streets of NYC... and there's the incovenience of having to remove an earphone from the canal everytime you want to hear what someone is saying to you. The QC20 has an "aware" mode that allows in outside sound at the touch of a button. Also, with the Ety 4PT, I hear the microphonic thumping sound of the cable hitting my body when I walk--not as bad as earlier generations of the Ety cable, but still there. Finally, neither of these in-ear 'phones are comfortable for long-term wear, such as a cross-country flight. Again, Your Ears May Vary, but I have to remove them after a couple of hours.
Comfort: My QC15 headphones are certainly comfortable, but the soft silicone of the QC20 ear tips rest so comfortably against your ear openings that you simply forget you're wearing them at all. Most importantly, the Bose StayHear design of the tips keeps them in place, which is a huge deal for me. I have never been able to wear any ear bud design (and I think I've tried them all) because they fall out too easily. The Bose remain secure, but without force that would cause discomfort. The QC20s come with medium tips installed, but also include small and large sizes in the box.
Size/Weight: This is where the QC20 really trounces the QC15. The earphones store in a soft pouch that measures just 2.75 x 5 inches and they weigh next to nothing. As nice as the storage case is for the QC15, it just looks huge by comparison. I was concerned that the "battery/control bar" at the plug end of the QC20 might have size and weight that would make it clunky in use, but it's small, very thin, and almost as feather-weight as just the cable itself. The bar measures just 1"W x 3.5"L x 1/4"D. Weight is only 3/4 of an ounce, including the end cable and plug. That end cable is just long enough to allow for easy folding of the bar against the back of your phone or music player and easy insertion into your pocket.
Convenience: Minimal size/weight make the QC20 a "take everywhere" earphone. Includes a super lightweight lithium battery that runs for 16 hours on just a 2-hour charge from USB. (Bose includes the required USB to micro-USB charging cable.) The earphones will continue to function with a dead battery, but without noise-cancelling and with somewhat degraded sound quality... still, better than nothing. The integrated microphone makes it a perfect headset for use with iPhone and other cellular phones. (Note that you must order the QC20i for use with Apple products.) The microphone also includes an "Aware Mode" switch that allows in some outside noise, like traffic sounds--convenient AND an essential safety feature if wearing these in a city environment.
Design Flaw: The silicone eartips do not simply slide on and off the earphones. There are two slots cut into the silicone that fit over two small plastic tabs on the earphones and hold the eartips firmly in place. When trying to change the medium eartips to the small ones, I broke one of those tabs, and this was after reading the instructions, and following them as closely as I could. Bose provided an immediate exchange for me, so no problem there, but if you buy the QC20 and need to change the eartip size, I'd recommend getting on the phone with Bose customer service, which is superb, and let them guide you.
One final tip: if you buy directly from Bose, either online or at one of their stores. you get a 30-day, no questions asked, money-back guarantee they don't offer if you buy elsewhere. Use the 'phones all you want and, if you're not satisfied after a month, just return them for a full refund. Since new models of Bose products are never discounted anywhere, that risk-free trial is a big advantage to buying direct. Just be prepared for the fact that you will NOT be sending these earphones back! ;-)
Bottom line: overall, the QC20s are five star earphones with an asterisk due to the plastic tab design. Thanks for taking the time to read my review and I hope you find it helpful in making a buying decision. Again, if you look at the second post in the comments section, you will find my updates to this original review.
As for sound quality, there are two caveats. I'm not an audiophile in the strict sense, but the reproduction of the highs and lows is superb while the mids may be just the tiniest bit overshadowed. I love the sound... when they noise cancellation is ON, or when it is in AWARE mode (more on that later). However, when the noise cancellation is OFF, or the unit is unpowered, the lows tend to be muddy and exaggerated. Quality definitely suffers when they noise cancellation is turned off. They're still fairly good, just not the crisp sound you get when they're on.
The other caveat is that, when noise cancellation is on, there is an audible hiss. That's the white noise that blocks out the ambient sound of the world. You'll love going from a noisy plane or train to just this quiet hiss, but sometimes the hiss the actually louder than my environment. In that case, I'd choose to turn noise cancellation off but that leaves the muddy, overpowered lows. So that's the dilemma: when it's quiet you have to choose between a white hiss and muddy lows. When it's loud, these are amazing headphones. When it's quiet... they're just really good.
As for "Aware" mode, it's kind of odd. I found that the full noise cancellation was actually more capable at drowning out voices than I was expecting (namely my two-year-old daughter whose voice is fairly sing-song and high-pitched). Aware mode allowed me to hear her, but her voice was mechanical and artificial sounding. The noise that "aware" mode allows through is sufficient to keep you aware of your surroundings, but the sound it does allow through is strange and unfamiliar. Still, "aware" mode is a better choice than turning noise cancellation off because the muddy lows are not present.
For what it's worth, I'm quite happy so far with these headphones. I've only had them for three days (Best Buy stocked them early by mistake), so if my opinion changes I will be back to edit this post.
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