Bose QuietComfort 35 (Series I) Wireless Headphones, Noise Cancelling - Black
|Model Name||Quietcomfort 35 II|
|Headphones Form Factor||Over Ear|
About this item
- World class noise cancellation makes quiet sound quieter and music sound better. Connectivity Technology: Wireless
- Volume optimized EQ for balanced audio performance at any volume
- Wireless convenience, with easy Bluetooth and NFC pairing aided by voice prompts
- 20 hour battery life per charge; up to 40 hours in wired mode
- Noise rejecting dual microphone system for clear calls even in windy environments
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From the manufacturer
In the box
- QuietComfort 35 wireless headphones
- USB charging cable
- Backup audio cable
- Airline adapter
- Carry case
No noise. No wires. Just your music and you.
When it comes to noise cancellation, we’re not just best in class. We invented the category. With QuietComfort 35 headphones, there’s no noise to get in the way of your music, and no wires to get in your way at all. We put years of research into headphones that deliver true listening freedom. Easily connect your devices with Bluetooth or NFC pairing. They provide balanced audio performance no matter how noisy your commute is, and clear calls even on a bustling, windy street. With 20 hours of wireless battery life, you can listen all day; and the fit is light and comfortable enough for it, too. And for easy management of your devices, use the free Bose Connect app.
- World-class noise cancellation makes quiet sound quieter and music sound better
- Volume-optimized EQ for balanced audio performance at any volume
- Wireless, with easy Bluetooth and NFC pairing aided by voice prompts
- 20-hour battery life per charge; up to 40 hours in wired mode
- Noise-rejecting dual-microphone system for clear calls even in windy environments
World-class noise cancellation
Years of research went into them so you'll get more out of them. Better quiet, better sound and better for your music.
Lose the wires
Hassle-free wireless is simpler than ever: Bluetooth and NFC connections are quick and easy. And voice prompts to guide you through it so you'll never have to reach for your device.
Sound that stays true to your music
Volume-optimized EQ gives you a consistent, balanced performance. Even when you have to turn it up on a plane, the sound stays true to your music.
More time with your music
Rechargeable lithium-ion battery delivers up to 20 hours per charge so you can listen wirelessly for longer. Or, with the included backup audio cable, you can plug in and get 40 hours.
Windy or noisy environments used to make calls hard to hear. Not anymore—a noise-rejecting dual-microphone system makes your calls clear from both ends.
Designed for comfort
Premium, lightweight materials make for a comfortable fit, so you can love your music all day.
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|Headphones Form Factor||Over Ear||Over Ear||Over Ear||Over Ear||Over Ear||Over Ear|
|Item Dimensions||3.10 x 6.69 x 7.08 inches||3.20 x 6.70 x 7.10 inches||1.50 x 6.00 x 7.50 inches||7.27 x 3.03 x 9.94 inches||2.00 x 6.50 x 8.00 inches||7.68 x 7.09 x 3.07 inches|
|Item Weight||0.52 lbs||0.52 lbs||6.88 ounces||0.56 lbs||0.55 lbs||0.58 lbs|
|Special Features||noise-cancellation, wireless||Bluetooth, Lithium-ion battery||wireless||Noise Cancellation||Noise Cancellation, Microphone Feature, Water Resistant, Volume-Control||Hi-Res Audio, Hybrid Active Noise Cancellation, BassUp Technology, Crystal-Clear Calls, Foldable, Noise Cancellation, Volume-Control|
Quiet Comfort 35 wireless headphones are engineered with world-class noise cancellation that makes quiet sound quieter and music sound better Free yourself from wires and connect easily to your devices with Bluetooth and NFC pairing Volume-optimized EQ gives you balanced audio performance at any volume while a noise-rejecting dual microphone provides clear calls even in windy or noisy environments Voice prompts and intuitive controls make communicating and controlling your music hassle-free A lithium-ion battery gives you up to 20 hours of wireless play time per charge And if you anticipate a situation where charging may not be possible just plug in the included audio cable Wired mode gives you up to 40 hours of play time per charge Premium materials make these headphones lightweight and comfortable for all-day listening Use the Bose Connect app for a more personalized experience Included Quiet Comfort 35 wireless headphones USB charging cable backup audio cable airline adapter carry case
Must be at least 18 years old to purchase. Ship in US only.
Top reviews from the United States
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YES! I’ve updated the firmware to the lastest version.
YES! I’ve attempted the reset instructions that Bose has suggesteds
I emailed Bose to get service options. Was the firmware updated? Yes. Did I do a reset? Yes. Have I taken delicate care of my product? Yes - these were babied and used exclusively indoors. But the problem still persisted into May 2018. A quick Google search and looking at Amazon reviews show this is a frequent issue among users.
So I called Bose and asked for a replacement due to this common defect. They refused, quoting the expired warranty and offered to replace with QC35 II at a discounted price of $250. I protested the price to which I negotiated to $150 because if you look at the QC 35 II, it's the same button design that failed. Am I expected to shell out $250 every year to have functioning headphones?
I ultimately refused their service because I no longer have confidence in their quality. This will be the LAST Bose product I will buy. You would expect a $350 flagship product to last more than 1.5 years, right? And if the issue is happening at a high rate, one would expect Bose to take responsibility and provide affordable or free repairs - especially for their flagship model. Do a quick search on "QC35 turning on by itself" and you will see many posts with the same complaint.
I also own the QC25 which had its right earpiece fail a year after purchase - this was also a common issue with reports all over the internet. I'm disappointed in Bose and can no longer recommend them to you or my family and friends due to this history of poor quality.
1. Representatives should first listen to what has been attempted by the caller. I understand that there is likely a guide/flowchart for resolution, but having to explain to the representative "Nope, I can't do that due to the issue I've been attempting to explain" is frustrating (Rep: "Slide the switch towards the bluetooth symbol for 10 seconds". Me: "I've told you that doesn't work, but I'm doing it." Rep: "Now you should be hearing the confirmation." Me: "Nope." Rep: "Just slide the switch to the bluetooth setting for 10 seconds." Me: "I am and I have." Rep: "You should be hearing the confirmation." Me: "Nope. Because it's not working. That's why I called." Rep: "Are you sliding the correct switch <explains switch location>?" Me: "Yes." Rep: "Are you holding it for 10 seconds?" Me: "Yes." Rep: "It sounds like there may be a problem with the switch on the headphones. Please hold while I attempt to find a way to resolve this problem."
2. Representatives/Bose Support should not utilize and even use as a troubleshooting referral/tool the Community Support area on the Bose website if they are going to discredit the information given in that site. When I indicated that the bluetooth switch not working on some models of the QC 35, citing the Bose website, I was told "No, that issue does not exist for these headphones." If one reads the community support that Bose encourages users to utilize it is clear that this is a problem. If Bose Support does not think the information on the Community Support site is valid, then don't refer customers to it.
3. After paying over $350 for a luxury product, I think it was inappropriate to then ask for me, the customer who was supplied with a defective item, to then be required to give my credit card information and pay for shipping. When this happened, I actually double checked that I had contacted the correct Bose support phone number as I thought I had perhaps stumbled into a scam.
4. I was told by the representative the amount that I would be charged for shipping. When the first email was received, I was actually charged more. So not only was I required to give my credit card number, and get charged for shipping a defective product, I was not even given the correct charge. Did I stumble into a scam after all?
5. The support emails that were sent had dead image links (making it look even more like a scam) and were in two parts. The information about the "Return #" was not mentioned during the call and was not mentioned in the first email until the very end. That information should have been clear and at the beginning of the email. The second email, the one that actually had the shipping label, did not mention at all that a Return number was needed. It simply had instructions for attaching the shipping label. In short, don't split shipping instructions across two emails, make sure that relevant information is presented first, and fix your image links.
6. The emails that were sent have also indicated that I am required to now insure the headphones being returned for their $350 value. This is yet another charge to insure a product that no longer even works properly. Your returns policy is not fair and is misleading.
7. The survey asks if I would refer family or friends and simply gives a 1-10 Likert scale for likely/unlikely. I want to make clear that, based upon this experience, I will actively discourage others from buying a Bose product until the problems outlined above have been addressed. I also intend to publish this information at the site where the purchase was made.
To add insult to injury, after taking the time to complete the survey, the Bose website experienced a "Runtime" error due to a configuration problem that actually presents a security risk (the customErrors tag does not appear to have been turned off, and configuration information is presented - a "no no"). Attempts to try and resubmit simply result in the same error. Their survey tool is broken.
To be clear, the Bose Community Support site has multiple posts seeming to indicate that the latest Firmware update breaks the functionality of the bluetooth pairing feature. One can still use the Bose Connection app to delete devices and connect, but 1) only on IOS and Android devices (not Windows, Linux, etc.) 2) can only connect to one device at a time, deleting the previously paired device and adding the new one [the headphones are advertised as being able to connect to more than one device], and 3) the bluetooth pairing feature on the headphones themselves remains broken.
I will be attempting to return the headphones today. Customer support indicated that after the headphones are received, it can take 10 days to verify the receipt, several more days to process, and then another week or two for shipping the replacement. Approximately 3-6 weeks from the sound of it. I carefully took pictures to show how I shipped the item back, including the RMA on 3 surfaces of the outside of the box as well as another copy inside the plastic bag that contain the headphones. And, of course, the shipping label for which I had to pay. I'll try to update how long it takes and if any further difficulties are experienced.
Top reviews from other countries
Je n'avais pas lu les reviews avant sur le net grosse erreur, j'y reviendrai. Reçu le 20 Juillet 2018
Au déballage pas de surprise, je le mets sur la tête sans musique et 1er effet: je ne m'entends même pas parler!
Mon fils s'en sert ensuite pour écouter de la musique. Le lendemain, j'installe le soft pour voir si il y a une mise à jour, il la trouve et l'installe.
Le casque était en version 1.xx et il me trouve une version 2.xx. Je me dis bon plan, ça va être encore mieux.
Grosse erreur! Dès la màj finie, je retente l'expérience et là je m'entends parler, même si il ya désormais plusieurs niveaux d'atténuation via software.
Mais même à fond c'est très en dessous de la version originale. Donc grosse déception.
Surtout qu'après de nombreuses recherches j'ai vu que le problème et bien connu (et nié par Bose) donc si vous avez la chance de recevoir un casque en version originale 1.xx qui atténue très fort SURTOUT ne l'upgradez pas, il n'y a pas de retour en arrière.
I work in an open office environment and using these are a delight to remove almost all background noise and makes you feel like you locked in a little quiet bubble. I don’t have a bad thing to say about these the battery lasts ages and charges quickly just 15mins charge will give you 2.5hrs use. The headphones come with a charging lead, dual phono adapter for using on flights and also a single jack lead to use in the event of total battery failure you can still use and listen to music just without the noise cancelling (NC) functionality.
I have found one specific limitation: I wear them at work in noise calling mode to better focus in our open plan setup. I decided one day to try them on a Skype conference call. They worked really well for me, but my colleague who sits opposite me and was on the same call complained that he could hear his own voice echo back at him all the time. It’s either the microphone that is so good, or its positioning (or both), but I had to switch back to my usual Skype headset which he said was much better.
If only companies still had real offices...