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Bose SoundTouch 20 Wi-Fi Music System

3.6 out of 5 stars 295 customer reviews
| 269 answered questions

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SoundTouch 20
  • Clear, full-range sound not commonly found in a speaker this size
  • Wireless connection via your home Wi-Fi network for Internet radio, music services and your music library
  • One-touch access to your music with six personalized presets
  • Free Sound Touch app for your computer, smartphone or tablet
  • Easily add additional systems at any time for a multi-room listening experience
1 new from $399.95 1 used from $309.00

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Technical Details

Style: SoundTouch 20
  • Brand Name: Bose
  • Model Number: 355589-1200
  • Color: White
  • Speaker Connectivity: Wireless

Product Description

Style: SoundTouch 20

Product Description

What makes the Bose Sound Touch 20 system so special? Just press one button, and you're immediately enjoying your favorite Internet radio station, music artist or playlist. Stuff that usually takes clicking or tapping and scrolling just to access. Now it's right at your fingertips-like having your favorites on speed dial. No computer, tablet or smartphone needed. Plus, you'll be treated to rich, full-range sound that brings your music to life. With Sound Touch, if you have an existing home Wi-Fi network, you're ready to enjoy Bose sound in any room you want-no extra equipment necessary. That means you can put your tablet away, or leave your phone in your pocket, and still stream the music you love.

From the Manufacturer

Bose® SoundTouch 20 Wi-Fi Music System

Bose QuietComfort SoundTouch 20 Wi-Fi Music System
  • Wireless connection via your home Wi-Fi network for Internet radio, music services and your music library
  • One-touch access to your music with six personalized presets
  • Clear, full-range sound not commonly found in a speaker this size
  • Free SoundTouch app for your computer, smartphone or tablet

Streaming music at the touch of a button

What makes the Bose SoundTouch 20 system so special? Just press one button, and you're immediately enjoying your favorite Internet radio station. Music service. Or an iTunes playlist. Stuff that usually takes clicking or tapping and scrolling just to access. Now it's right at your fingertips—like having your favorites on speed dial. No computer, tablet or smartphone needed. Plus, you'll be treated to rich, full-range sound that brings your music to life.

Plentiful sound

Bose QuietComfort SoundTouch 20 Wi-Fi Music System
Room-filling sound

Yes, it's compact. But rest assured, the SoundTouch 20 system delivers sound way beyond its size. Custom-designed transducers produce surprisingly clean mid and high frequencies so vocals and instruments sound lifelike, while an advanced ported enclosure gives the sound sufficient punch to easily fill a room. Meanwhile, proprietary digital signal processing keeps the performance evenly balanced, whether you crank the volume or play it at late-night bedside levels. Go ahead and compare it to any other Wi-Fi speaker this size. We think you'll find there's no comparison.

This is not just another speaker

Every SoundTouch Wi-Fi music system is a dynamic hub--a powerhouse--for your streaming music. The systems have Wi-Fi built in to pair with your existing home Wi-Fi network, no additional equipment needed. The SoundTouch app provides guided instructions for system setup on your computer or laptop. In minutes, you’ll be enjoying the music you love. SoundTouch systems also play music wirelessly from any Apple device that has AirPlay.

Music is one touch away

Bose QuietComfort SoundTouch 20 Wi-Fi Music System
Music at the touch of a button

When it comes to music, you know what you like. That’s why SoundTouch Wi-Fi music systems feature six presets that can easily be set (and changed) directly on the system or with the free SoundTouch app. Just like that, your favorite music is ready at the touch of a button. It’s a revolutionary approach that makes streaming music as easy as turning on a light—only much more fun.

Free SoundTouch app

The SoundTouch app gives you all the control you need to access music on your system. Use it to drag and drop any music source--a favorite music station, a playlist, Internet radio--to your six presets. Now they're just a touch away. But when you want to venture beyond your presets, use the app with your computer, smartphone or tablet explore other music. Browse the online musical universe or your own music library to your heart's content. And with more than one SoundTouch system in the home, you can use the app to play the same music everywhere or play different music in different rooms.




Bose QuietComfort SoundTouch 20 Wi-Fi Music System

Additional Features

  • OLED display provides source and song/station info
  • Infrared remote for choosing presets and volume, play/pause/skip functions
  • Auxilary input enables audio connections from other sources
  • USB port for connection to computer, enabling guided product setup with free SoundTouch app

Product Details

System dimensions 7.4"H x 12.4"W x 4.1"D
System weight 9.6 pounds
Shipping dimensions 10.6"H x 15.8"W x 3.2"D
Bose QuietComfort SoundTouch 20 Wi-Fi Music System

What's in the box

  • SoundTouch 20 Wi-Fi music system
  • Power cable
  • USB cable
  • Remote control







Product Information

Style:SoundTouch 20
Product Dimensions 4.1 x 12.4 x 7.4 inches
Item Weight 0.2 ounces
Shipping Weight 9.9 pounds
Manufacturer Bose Corporation
ASIN B00FF1VCVK
Domestic Shipping Currently, item can be shipped only within the U.S. and to APO/FPO addresses. For APO/FPO shipments, please check with the manufacturer regarding warranty and support issues.
International Shipping This item is not eligible for international shipping. Learn More
Shipping Advisory This item must be shipped separately from other items in your order. Additional shipping charges will not apply.
Item model number 355589-1200
Customer Reviews
3.6 out of 5 stars 295 customer reviews

3.6 out of 5 stars
Best Sellers Rank #4,659 in Electronics > Home Audio & Theater > Wireless & Streaming Audio
Date first available at Amazon.com October 11, 2013

Warranty & Support

Product Warranty: For warranty information about this product, please click here

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Customer Questions & Answers

Customer Reviews

Top Customer Reviews

By James Craig on January 19, 2014
Style Name: SoundTouch Portable Verified Purchase
(Updated from 3 to 4 stars with relevant changes listed below, but still going to return due to the Airplay bugs. Going to try the Libratone Zipp instead: Libratone LT-300-US-2801 Zipp Wireless Portable Speaker - Classic Collection)

Diagnosis: It's a decent product, but not a great one, and Bose should seriously consider fixing some of the problems in a software update. I *want* to like this device. Otherwise I would not have invested the time to write this lengthy review. I'm going to keep the device for a few more weeks to see if it grows on me. If the audio streaming bugs become less frequent, I may keep it.

Some critical things that are not mentioned in the printed materials (found these on the Bose website after the commenters below mentioned one of them):

Press and hold the Volume Down plus the following number buttons for:
1 & vol-: Factory reset. (Hold 10 secs.)
2 & vol-: Broadcast temp wifi network for standalone Airplay streaming or wireless network setup/change. (Hold 5 secs.)
3 & vol-: Disable/enable device wifi. (Hold 5 secs.)
4 & vol-: Software update. (Hold 5 secs.)
5 & vol-: System info (Hold 5 secs, then press volume up or down through the info screens.)

Press and hold AUX to reset the device when it crashes or hangs.

First of all, the good parts:

1. Sound is very good for a small, portable package. This is basically the only thing I tested prior to purchasing, so I have no complaints regarding sound quality.
2.
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19 Comments 265 people found this helpful. Was this review helpful to you? Yes No Sending feedback...
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The manufacturer commented on the review below
Style Name: SoundTouch 20
I received the soundtouch 20 for xmass. First impressions, wait a while for Bose to get these systems corrected. The system itself is ok, sound is a little boomy and scratchy on the top end. But the real problem, as others have stated in their reviews is not the hardware but the software. I have gotten the system to play Pandora with no problem, but as for as getting it to play my music collection with any reliability, GOOOD LUCK! It works, then doesn't work, then works again. Very Frustrating! For the money Bose is charging for these, it should be a joy to set up and use. This is not that! In addition, whats with the weird white and grey poke a dot pattern on the top and sides of the unit? The finish goes with nothing in the house. So in conclusion, wait a while on this one, and give Bose a chance to get the Beta testing finished before you buy, you'll be happier in the long run.
Update. AirPlay action between the Bose sound touch and both my iPad and iPod is really very hit or miss. You can't whip on a song quickly, you have to fight through error messages first. My favorite error message is AirPlay already in use by another device. Once you get that error the only solution I found is to cycle both devices, cross your fingers, and try again. Pandora is the only thing that works reliably on this Bose product. I have even lost all my local radio stations. They just don't work no matter what I try. Bose, wake up your programming department and get them tasked with fixing these multiple errors please!
Update, as of today, 10/8, my soundtouch is now a complete vegetable due to the latest update. I did call the Bose help desk to see if there was anything they could due, although they were pleasant, it was a complete waste of time.
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11 Comments 90 people found this helpful. Was this review helpful to you? Yes No Sending feedback...
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The manufacturer commented on this review(What's this?)
Bose says
December 30, 2013
We're sorry for the setup trouble you've had with your SoundTouch system. Often these types of connection issues can be corrected through changes to your network's settings. Our wireless support team would be happy to help resolve this issue with you. They can be reached at 1-800-905-2156 Monday through Friday 8:30am - 10:00pm and Saturday 9:00am - 7:00pm. Thank you.
Style Name: SoundTouch Portable
Lovely product. I am quite particular about sound quality, and I have a reasonably high end audio system. I purchased the Sound Touch portable, and found it to be the best sounding of all these small devices. Easy to setup and use, I can take it all over the house with me. I understand a software update in 6 months or so will give me Spotify access.
Although a little pricey, you get what you pay for. I doubt there is anything this small and portable with this type of sound quality.
2 Comments 56 people found this helpful. Was this review helpful to you? Yes No Sending feedback...
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Style Name: SoundTouch 20
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This product is, essentially, a high end speaker with a few, very well designed and implemented, Wi-Fi features.
Well worth the 5 stars. And this is why:

First of all, I wouldn't give it five stars if the sound were not outstanding. But I am not going to talk about it here, with Bose it goes without saying.
The purpose of this review is rather to address some common complaints, mainly about the set-up process, in my opinion totally unjustified.

I have seen a lot of complaints about having to use a cable for the initial set-up.

THE CABLE IS OPTIONAL. It can make the set-up process easier, when using a computer.

The SoundTouch System is able to broadcast its own network - you would have to press together key # 2 and volume down (speaker symbol and minus sign) for a few seconds. Then, go into your computer/phone/table Wi-Fi settings, find the Bose network, connect to it and complete the setup. This is a onetime deal.
The set-up process is easy and intuitive. I completely disagree with the criticism to this step. It takes just a few clicks, key strokes and 5 minutes to do it. The steps are very well outlined in the user's manual.
I just wish that those who complained about the "cable issue" had the patience to explore the manual before complaining about it.
If you cannot follow this simple process, then just call the Bose customer service - they are available all day, very courteous and professional and they really know their stuff. It is unfair to down rate an excellent product just because you lack the minimal skills or the patience to follow a very simple set-up process.

Now, the beauty of it is that Apple users (iPhone/Pod/Pad) don't even need to go through the set-up process.
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3 Comments 73 people found this helpful. Was this review helpful to you? Yes No Sending feedback...
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