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The Brand Gap: How to Bridge the Distance Between Business Strategy and Design Paperback – August 14, 2005

by Marty Neumeier (Author)

176 customer reviews

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THE BRAND GAP is the first book to present a unified theory of brand-building. Whereas most books on branding are weighted toward either a strategic or creative approach, this book shows how both ways of thinking can unite to produce a “charismatic brand”—a brand that customers feel is essential to their lives. In an entertaining two-hour read you’ll learn:

• the new definition of brand
• the five essential disciplines of brand-building
• how branding is changing the dynamics of competition
• the three most powerful questions to ask about any brand
• why collaboration is the key to brand-building
• how design determines a customer’s experience
• how to test brand concepts quickly and cheaply
• the importance of managing brands from the inside
• 220-word brand glossary

From the back cover:
Not since McLuhan’s THE MEDIUM IS THE MESSAGE has a book compressed so many ideas into so few pages. Using the visual language of the boardroom, Neumeier presents the first unified theory of branding—a set of five disciplines to help companies bridge the gap between brand strategy and customer experience. Those with a grasp of branding will be inspired by the new perspectives they find here, and those who would like to understand it better will suddenly “get it.” This deceptively simple book offers everyone in the company access to “the most powerful business tool since the spreadsheet.”

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From the Publisher



Title	The brand gap: How to Bridge the Distance Between Business Strategy and Design	Zag: The Strategy of High-Performance Brands	The designful company: How to Build a Culture of Nonstop Innovation	The brand flip: Why Customers Now Run Companies and How to Profit From It	Marty Neumeier's Innovation Toolkit
Who this book is for	Those new to branding and brand marketing.	Those in the early stages of creating or rethinking a brand.	Get this book if you are looking to transform a company, or team, into an engine of nonstop Innovation.	If you liked The Brand Gap, you'll love The Brand Flip	Anyone interested in transforming their company and brand.
Core Concept	In 2003 Marty Neumeier, the first expert to call for the hiring of chief brand officers, or CBOs, redefined a 'brand' from being a logo to being 'a customer’s gut feeling about a product, service, or company'. In other words, 'It’s not what you say it is. It’s what they say it is'.	It’s based on a simple but challenging mandate: 'When everyone zigs, zag'. Zagging is the art of positioning a product or company in order to eliminate or minimize competition. Companies that zig (i.e., head in the same direction as their competitors) have no choice but to compete on price.	Great brands aren't built in isolation; they require the talent and cooperation of a wide range of people with differing skill sets. The secret of nonstop innovation is design thinking.	Today’s customers don't buy brands; they join brands. They no longer want products; they want meaning. They hate to be sold to, but they love to buy—and they buy in tribes. Social media has ushered in ten major changes to how businesses operate.	Marty Neumeier presents concepts from his three bestselling 'whiteboard' books—The Brand Gap, Zag, and The Designful Company—to give you the tools you need to thrive in the new economy.
What You Will Learn	Marty (the first to identify customer communities as 'brand tribes', passionate devotees who determine the success or failure of any brand) divides brand management into five key competencies: differentiation, collaboration, innovation, validation, and cultivation.	At the heart of the book is a simple test: Our brand is the only _________ that _________. By filling in the blanks, you’ll not only build the foundation for a strong brand, but have a filter for every decision you make going forward. Zag was named one of 'the hundred best business books of all time'.	How to foster creative collaboration across a variety of roles and silos to deliver a constant stream of innovative products, services, communications, and customer experiences. How to apply the '16 levers of change' to transform your company from a fast follower to an innovation leader.	Marty addresses these major changes with simple but powerful frameworks such as the Brand Commitment Matrix, the Brand Commitment Scale, and the Brand Experience Map. As in all of Marty’s whiteboard books, The Brand Flip is filled with insightful graphics that make reading a pleasure.	Using memorable principles and simple exercises, Marty leads you and your team on a lively journey from traditional business thinking to 'designful' thinking. You'll come back to these ideas again and again as you transform your company into a powerhouse of nonstop innovation.

Editorial Reviews

Review

“The surprise book of the year!”
—JOHN MOORE, EDITOR AT FAST COMPANY

“The first book on brand that seems fresh and relevant.”
—RIC GREFE, EXECUTIVE DIRECTOR OF AIGA, THE PROFESSIONAL ASSOCIATION FOR DESIGN

“A pleasure to read. THE BRAND GAP consistently provides deep, practical advice in a light, visual way. Learn about the power of imagery and the role of research in building a heavy-duty brand—without the heavy-duty reading.”
—DAVID A. AAKER, AUTHOR OF BRAND PORTFOLIO STRATEGY AND BUILDING STRONG BRANDS

“Finally, a book that cuts to the heart of what brand is all about—connecting the rational and the emotional, the theoretical and the practical, the logical and the magical to create a sustainable competitive advantage.” —SUSAN ROCKRISE, WORLDWIDE CREATIVE DIRECTOR, INTEL

“A well-managed brand is the lifeblood of any successful company. Read this book before your competitors do!” —TOM KELLEY, GENERAL MANAGER, IDEO, AND CO-AUTHOR OF THE ART OF INNOVATION

“In THE BRAND GAP, Neumeier reminds us that the ultimate moment of truth for all brands is the customer experience. Customer perceptions trump our own perceptions.”
—KURT KUEHN, SENIOR VP OF WORLDWIDE MARKETING AND SALES, UPS

“This is not just another book on brand. This is the ONLY book you’ll need to read in business, engineering, and design school.”
—CLEMENT MOK, design entrepreneur

“Must-reading for anyone who wants to understand how their business strategy will succeed or fail when put to the ultimate test: ‘Do customers perceive a difference that’s desirable?’”
—STEVE HARRINGTON, DIRECTOR OF STRATEGY AND OPERATIONS, HEWLETT-PACKARD

“The book slices like a hot knife through all the turgid, pseudo-academic nonsense that surrounds branding. It’s now on the course list for my graduate students, and new members of my team at Ogilvy get a copy with their training materials.”
—BRIAN COLLINS, EXECUTIVE CREATIVE DIRECTOR, OGILVY

From the Back Cover

THE BRAND GAP is the first book to present a unified theory of brand-building. Whereas most books on branding are weighted toward either a strategic or creative approach, this book shows how both ways of thinking can unite to produce a "charismatic brand"-a brand that customers feel is essential to their lives. In an entertaining two-hour read you'll learn:
- the new definition of brand
- the five essential disciplines of brand-building
- how branding is changing the dynamics of competition
- the three most powerful questions to ask about any brand
- why collaboration is the key to brand-building
- how design determines a customer's experience
- how to test brand concepts quickly and cheaply
- the importance of managing brands from the inside
- 220-word brand glossary
From the back cover:
Not since McLuhan's THE MEDIUM IS THE MESSAGE has a book compressed so many ideas into so few pages. Using the visual language of the boardroom, Neumeier presents the first unified theory of branding-a set of five disciplines to help companies bridge the gap between brand strategy and customer experience. Those with a grasp of branding will be inspired by the new perspectives they find here, and those who would like to understand it better will suddenly "get it." This deceptively simple book offers everyone in the company access to "the most powerful business tool since the spreadsheet."

See all Editorial Reviews

Product details

Paperback: 208 pages
Publisher: New Riders; 2nd edition (August 14, 2005)
Language: English
ISBN-10: 0321348109
ISBN-13: 978-0321348104
Product Dimensions: 5.3 x 0.8 x 8 inches
Shipping Weight: 10.4 ounces (View shipping rates and policies)
Average Customer Review: 176 customer reviews
Amazon Best Sellers Rank: #24,116 in Books (See Top 100 in Books)
- #16 in Books > Business & Money > Marketing & Sales > Marketing > Product Management
- #51 in Books > Business & Money > Small Business & Entrepreneurship > Marketing
- #52 in Books > Business & Money > Marketing & Sales > Advertising

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D. Garza

Junk food for thought.

March 10, 2012

Format: PaperbackVerified Purchase

The book starts off with a bang and really grabbed my attention throughout the first half. After that the book fizzles out a bit and the information starts to lose some of its glimmer. The Brand Gap prides itself on being such a short title about a large subject. Well, I think the book could have been even shorter. It reads like a bloated blog post and interjects random visuals that are only sometimes helpful.

The Brand Gap is also quaintly outdated. At one point the author talks about how most websites are poorly designed and shows an example of something ala 1998. Well...A LOT has changed since this book was published (2006) and there are numerous examples of gorgeous, and useful websites on the market today. Granted, there's lots of bad design out there, but things have, and are, getting better.

A particularly embarrassing example is the author's use of Amazon's market share to elucidate his point about creating a focused brand. He gloats about Amazon losing 30% of it's market share after extending it's repertoire beyond books. Well guess what...the joke is on us now. Amazon magically broke the curse of expansion and their sales have risen 219% to $34.2 billion between 2006 and 2010. This NEEDS to be addressed in the book, otherwise the author's use Amazon's statistics is simply misinformation. It takes away a lot of the books credibility.

And speaking of credibility...For a book that stresses the importance of design and aesthetics, it needs to take a look in the mirror. The typesetting in the book is "horsey" and wouldn't even be acceptable in a first-semester graphic design course. Sure, I'm splitting hairs here, and most people wouldn't notice the typographic nuances, but a book that is half about design needs to take things like this seriously. It's ironic that the author claims that aesthetics build trust, however his own book leaves a lot of aesthetic loose ends.

The book is littered with many "a-ha" moments and interesting tidbits, but I don't feel like I have much more of an understanding of branding than I did before I read the book. It's a fun read, but nothing I would say anyone absolutely had to read.

38 people found this helpful39 people found this helpful

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Aubrey Smith

The best part of the book is the design and style

April 17, 2016

Format: PaperbackVerified Purchase

Clear and to the point. Marty Neumeier articulates his “best practices” to branding, debunks old myths and brings fresh perspective to helping businesses communicate themselves in the most effective and strategic ways. He explains the gap between creativity and strategy is often too large and therefore business are suffering. The left and right brain are not working together.

The answer to the mile-wide gap? Neumeier argues it is the charismatic brand. He explains getting this brand requires 5 disciplines: Differentiate, Collaborate, Innovate, Validate, Cultivate. The entirety of the book is unpacking these disciplines and applying them to real-world experiences.

The down side to this book is the examples are not all relevant; many of the examples are outdated. For example: he referenced on page 97 how web pages cram too much data on the home page and are unappealing to read. However, the majority of today’s web pages are specifically designed with ascetics and simplicity in mind. He also mentions technology phobia and the fear of web design, while in today’s world that is not the case.

Overall, the application of the 5 disciplines are relevant in any persons context, despite some of the outdated references. The book is marketing heavy, but does not present itself with advertising jargon; he is not writing exclusively to advertisers or business executive, but to a much larger audience. Although it is marketing heavy, it is still applicable to the common man.

The best part of the book is the design and style. He writes with simplicity in mind. He expresses his points clearly, with examples, and clarity. Neumeier’s packaging of the book is a manifestation of his own beliefs. It goes against the grain of the typical book layout; presented with lots of pictures, large fonts, creative sayings and captivating graphics. The book is like none I have seen. He implements two 2 of the 5 disciplines: differentiated and innovative. Must read for anyone wanting to better communicate their product.

4 people found this helpful5 people found this helpful

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Paul Martin

Dated, basic branding book

June 12, 2017

Format: Kindle EditionVerified Purchase

There's some good reasoning in here. It's not always great though. A lot of it is just dated. When the author refers to the theme from United Airlines who used to use Rhapsody in Blue (the song), many people wouldn't get that since it's fairly an old campaign. Some of the ideas don't seem very original either. That might be because the book is now 12 years old and some of the ideas have become standard.

Overall it's a short (very short) read on branding that would be good for a beginner to read, but would likely be old news for someone who has read much about branding.

2 people found this helpful3 people found this helpful

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Online business owner

Short,clear and fun read.

February 1, 2018

Format: PaperbackVerified Purchase

Great book. Give you clear understanding of the DO’s and DON’Ts of building a brand. Some examples are outdated but don’t blame the author, the economy changes so fast today with Amazing and online shopping. I highly recommend to read this book as a reference and as a lesson to anybody thinking about marketing and small business. Great read, thank you Marty Neumeier. The line I’ll always remember - YOUR BRAND IS NOT WHAT YOU SAY YOUR ARE, ITS WHAT THEY SAY YOU ARE.

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