Top critical review
312 people found this helpful
Horrible quality in the last 2 years!! Don't last more than 4 months either!!
on October 24, 2016
I don't know what has happened at Braun and the production of these replacement foils, but I've had a horrible time with the last 4 purchased. Over the last couple of years they don't seem to last as long. Packaging states that you should replace these every 18 months. WHAT!! I can't go more than 5 months without having to replace them. It just wears down so quickly compared to when I purchased these from over 2 or 3 years ago. I shave in the morning and at night, so there is not much stubble. I don't have thick facial hair and I'm a small person with a small face - so it doesn't take long.
The last one I purchased here on Amazon - after 3 months the foil cutter part separated from the razor as you can see in the attacked picture. I then called Customer Support with Braun and they offered to send me a NEW replacement. It took over 2 months to get it as the first one was sent to the WRONG address as the customer support person typed in the INCORRECT address. Then they want to send my replacement for my replacement that I didn't receive through certified mail and I had to sign for it. So, 2 months later I get the new one. Then I open the package and
GUESS WHAT - it's broken - see the picture below that has the plastic side of the razor (fresh out of package) is broken off!!!
Here's what I don't get. They now package these in a cardboard backed packaging that offers NO PROTECTION to these foil cutters. The previous ones you used to get were in the strong plastic packaging that protected and secured the foil cutter so it couldn't get smashed or easily stolen.
I am still unsure what to do with Braun replacements as I ended up finding ANOTHER one at a local Walmart as I didn't want to deal with the horrible customer experience that Braun now seems to have.
I'm not sure when it comes to replace my current Braun Razor if I would even consider a Braun. The lack of recognizing the failure of their foil cutters is the quality control problem they need to rectify quickly and before they continue to loose customers!!