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Breville BES980XL Oracle Espresso Machine, Silver
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- Automatically grinds, doses & tamps the required amount of coffee for mess free, barista-quality espresso
- Programmable hands-free milk texturing with automatic purge.Water tank capacity-84 ounce
- Dual stainless steel boilers & dual Italian pumps with PID; Boilers can be descaled by user
- One Touch Americano delivers water directly into the cup after extraction; 3 preset & 6 customizable settings
- Programmable shot temperature from 190 Degree-205 Degree. Displays in either Degree F or Degree C
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|Shipping||FREE Shipping||FREE Shipping||FREE Shipping||FREE Shipping|
|Sold By||Amazon.com||Deal Outpost||J.L. Hufford||Amazon.com|
|Color||Silver||Stainless Steel||Stainless Steel||Stainless Steel|
|Material Type||18-10 Steel||Stainless Steel||Stainless Steel||Stainless Steel|
The Oracle is the world's first automatic manual espresso machine that brings true cafe quality to your home without the barista. The Oracle has automatic grinding, dosing, tamping and milk texturing, automating the two most difficult parts of manual espresso.
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What I Like - EVERYTHING about the machine's functionality. If you use high quality beens, this machine makes amazing coffee consistently with little mess. it really is everything you want in a top end dual boiler machine.
What I DON'T Like - IT BREAKS! By putting everything you could possibly want in one small package, all the parts need to be small, cheap, and mostly plastic. When it works, its great, when it doesn't... read on.
What I REALLY REALLY REALLY Don't Like - Breville Customer Support. The machine pump broke about 1 year after purchase. Sent it for repair and it took 3 weeks to get the machine back... well, not exactly all of it. Just most of it. Parts were missing (and it was still broke when I got it back). Then they shipped a brand new machine, it worked fine. For 6 months... then it too broke, same issue. During the troubleshooting of the first issue, someone in the support team recommended descaling the machine with vinegar, even sent me a nice video on how to do it. I only came to find out with the second failure, from the same support team, that dual-boiler machines shouldn't be descaled at all. I pushed to get a full refund after they asked me to send the unit back to them. They insisted that I'd be contacted by their accounting team once the unit arrived and a refund would be issued. That didn't quite happen. I had to put in several irate phone calls after the machine arrived at their facilities to get a check issued.
Breville: The CONCEPT of this machine is great. Make it actually work by using quality parts. Fire your support team as they don't follow up on anything they say...a
Since I bought the machine a couple of years ago I have had a lot of issues related to descaling. The fist unit received had a now well known design issue. The descaling process got stuck in the program and it could not get the water temperature over 161 F. Normally it should go to the normal operational temperature of 199F. This prohibited they use of the machine after descaling.
Breville exchange the unit for a new one, but that unit had exactly the same problem. It could not complete the descaling program and this time Breville did not respond at all to my contacts - just no response at all.
Fortunately I managed to get the unit running again by using a trick I read about on a forum page. I left the two valves to the boilers open for about 12 hours and let the unit cool completely down. The descaling did not completing correctly though so I had to repeat several times to ensure that the descaling powder was cleaned out - all in all a process over several days.
So I was very happy when I saw on a forum (nothing from Breville) that there were a possible program update that should fix this problem. I contacted Breville a month ago and they offered that I could send my unit back for a repair/update. I received the unit back after about a week.
I was of cause very interested in how it would descale with the new instructions. All in principle the same where there is a 20 minute routine - first one time with descaling solution and then again with clean water. Unfortunately it got stuck in this routine so each time I pressed the "one cup" after completion of the 20 minute routine it would start a new cycle and never complete. I tried to disconnect the power, make a reset etc - but it would each time be in the descaling process where the unit does not heat up to operation temperature.
So I tried my old trick where I left the boiler valves open overnight and unplugged - and that worked it was operational again.
Now I are pretty much back to where I started I am afraid.
If I run into any issues at a later date I will update this post.
Find the beans you like (make sure they are fresh), set the grind so espresso begins coming out of brew head in 7-12 seconds and set the amount of froth you want in the milk - that's it. It has a Venturi system that draws in the proper amount of air and steam into the milk. I make two 8 oz cups or one 16 oz cup. Consistently good cappuccino every time. Quick and easy to operate and easy cleanup. Great machine.