The cord on this unit is 12 (yes twelve) inches long! I cannot reach any of my outlets with this cord because you need a little room as well to angle the plug. This is insane. It makes the unit unuseable in an ordinary kitchen. Who has a plug available within eight inches of where they want to work with this machine? Incomprehensible design. Tried to reach customer service..no luck had to leave request for callback. What kind of incompetence is this? Looks like it goes back.
Well..here's an update..I didn't send it back but I didn't use it for quite a while. I bought this for bread dough primarily. I mostly chop and slice things with a knife. My favorite bread dough is a four cup of flour dough with enhancements, sometimes seeds, sometimes 7 grain cereal, sometimes nothing
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- NO ADDITIONAL COST: You pay $0 for repairs – parts, labor and shipping included.
- COVERAGE: Plan starts on the date of purchase. Drops, spills and cracked screens due to normal use covered for portable products and power surges covered from day one. Malfunctions covered after the manufacturer's warranty.
- PRODUCT ELIGIBILITY: Plans cover products purchased in the last 30 days.
- EASY CLAIMS PROCESS: File a claim anytime online or by phone. Most claims approved within minutes. If we can’t repair it, we’ll send you an Amazon e-gift card for the purchase price of your covered product or replace it.
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From the manufacturer
Kitchen appliances designed to inspire people to produce perfect food and beverage results in their own homes with ease. From espresso machines to food processors, the innovation in each appliance delights. Breville makes the process a pleasure and the end result perfect, every time.
the Breville Sous Chef 12 by Breville, BFP660SIL
Precision preparation has never been easier.
Slicing, dicing, chopping, shredding, and even kneading bread is no problem for this kitchen workhorse. With three feed chute options and adjustable slicer, the Sous Chef 12 will turn timely food prep into the simple push of a button.
Special Features of the Breville Sous Chef 12:
- Induction Motor
- Multiple Chute Options
- Adjustable Slicing Disc
Product DNA
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Induction MotorThe Sous Chef 12’s heavy-duty induction motor with direct drive control and overload protection will not fail nor falter. |
Multiple Chute OptionsThree feed chute options - 5” large feed chute, 2 ¾” mid feed chute and 1 ½” mini feed chute prevents carrots from tipping over. |
Adjustable Slicing DiscThe adjustable slicing disc has 24 setting settings from paper thin 0.3mm to thick cut 8.0mm. |
Blade SystemThe micro-serrated S-Blade delivers swift action for consistent chopping, mixing, and processing of a variety of ingredients. |
Compare with similar items
 | Breville BFP800XL Sous Chef 16 Pro Food Processor, Brushed Stainless Steel | Cuisinart DFP-14RSBY 14-Cup Food Processor, Sky Blue | Oster FPSTFP1355 2-Speed 10-Cup Food Processor, 500-watt, Black | Cuisinart DFP-14BCNY 14-Cup Food Processor Custom, Brushed Stainless | Cuisinart DFP-14CGRY 14-Cup Food Processor, Light Grey | |
|---|---|---|---|---|---|---|
| Customer Rating | (1142) | (2771) | (32) | (2771) | (8682) | (24) |
| Price | $299.95 | $449.95 | $259.99 | $45.99 | $249.95 | $249.99 |
| Shipping | FREE Shipping. Details | FREE Shipping. Details | FREE Shipping. Details | FREE Shipping. Details | FREE Shipping. Details | FREE Shipping. Details |
| Sold By | Amazon.com | Amazon.com | Orva Stores | Amazon.com | Amazon.com | Orva Stores |
| Color | Silver | Stainless Steel | Sky Blue | Black | Brushed Stainless | Light Grey |
| Item Dimensions | 9.5 x 7.5 x 17 inches | 12.2 x 12.9 x 6.5 inches | 9.1 x 9.1 x 9.1 inches | 8.7 x 9.4 x 16.4 inches | 11 x 7.9 x 14.8 inches | — |
| Item Weight | 15.90 lbs | 26.00 lbs | — | — | 1.00 lbs | — |
| Material | Plastic | Stainless Steel | Stainless Steel | Stainless Steel | Stainless Steel | Stainless Steel |
| Size | 12 Cup | Die Cast | 14_cup | 10-Cup | 14-Cup | 14_cup |
Customer Questions & Answers
Customer reviews
Customer service is horrible and nonexistent.
Reviewed in the United States on October 13, 2020
Love the solidity, size, versatility and ability to clean compared to my old Cuisinart pro 11. I have serious issues with the company customer support. I washed the pieces as instructed before use. The handle of the processing bowl has water droplets and condensation inside and there is no way to dry it. I am concerned about mold and bacteria growth. I sent a message via “ask us” - no response a week later. I called the customer service phone and was given a recording saying they were experiencing a higher than usual call volume, directing me to the “ask us” or the web page and then was hung up on. I tried the chat on the web page and the person on the other end was incapable of understanding anything. When I asked to speak with a representative, I was routed to a different source and told I would have to subscribe to some service to get any support. TOTALLY UNACCEPTABLE. I just paid $300 for the basic version of this kitchen appliance and don’t think it is at all unreasonable to expect to be able to speak with a live human who could answer a very basic question. Breville needs to do better.
Reviewed in the United States on October 13, 2020
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Top reviews from the United States
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Reviewed in the United States on July 11, 2019
Reviewed in the United States on October 13, 2020
Customer service is horrible and nonexistent.
Reviewed in the United States on October 13, 2020
Love the solidity, size, versatility and ability to clean compared to my old Cuisinart pro 11. I have serious issues with the company customer support. I washed the pieces as instructed before use. The handle of the processing bowl has water droplets and condensation inside and there is no way to dry it. I am concerned about mold and bacteria growth. I sent a message via “ask us” - no response a week later. I called the customer service phone and was given a recording saying they were experiencing a higher than usual call volume, directing me to the “ask us” or the web page and then was hung up on. I tried the chat on the web page and the person on the other end was incapable of understanding anything. When I asked to speak with a representative, I was routed to a different source and told I would have to subscribe to some service to get any support. TOTALLY UNACCEPTABLE. I just paid $300 for the basic version of this kitchen appliance and don’t think it is at all unreasonable to expect to be able to speak with a live human who could answer a very basic question. Breville needs to do better.
Reviewed in the United States on October 13, 2020
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Reviewed in the United States on February 25, 2019
Reviewed in the United States on July 12, 2018
Reviewed in the United States on October 19, 2017
Reviewed in the United States on October 10, 2018
Top reviews from other countries
Questar
Excellent product but service even better.
Reviewed in Canada on July 12, 2019
