Top critical review
58 people found this helpful
I won't buy from Breville again.
on January 25, 2016
I got this kettle in the hope that throwing money at the problem would get me something really sound. Instead, it failed on me with the switch disintegrating after about three months (see hole and crack in attached pic). It nominally has a one year warranty, but a) they never answer the phone, and b) they never call you back when you opt for the we'll-call-you-back option from their customer support. Altogether, I rate that as shameful for a product that's clearly pitched as a high-end model.
As far as the kettle itself is concerned, it works reasonably well, but isn't very well designed. The switch is hard to get to, the water level gauge is mostly obscured by the handle, and it doesn't have a safety interlock that switches it off if the lid is open. It is also not insulated, so a) could burn you if you touch anywhere other than the handle, and b) it loses its heat fast. Such design flaws one could have forgiven thirty years ago, but Breville has been making automatic kettles for donkeys years. There's no excuse for them in a high-end kettle in this day and age.
If I had got ten years of untroubled use of it, and considering its design flaws I'd have given it three stars. As it is, given their customer support, I won't be drinking from this well again.