Top critical review
6 people found this helpful
weird thunking noise, after 18 months of good use
on October 16, 2013
I purchased this machine in March 2012, so I've had it about 18 months. I use my machine a lot for a lot of different things, but they are all small projects, like a tunic top or a quiet book page. Its been good to me until I pulled it out about 2 weeks ago.
I hadn't used the machine in a few months, but was ready to sew again. The stitches seem fine, but the machine makes a 'thunk, thunk, thunk" noise as it sews. The noise is at the upstroke of the needle and comes from the housing over on the wheel side. I tried a new bobbin case, but that didn't fix it. I rethreaded, I cleaned everything I could. If I change the tension, at first the thunking would stop for a bit, then start up again (suggesting its something with the tension?). It thunks less at lower speeds and more at higher speeds.
I called Brother twice, the first time we thought we had it figured out (bobbin case replacement) but when that didn't fix it, I called again. I was told if it makes the noise without thread or needle, it needs to go to the authorized repair person who is over an hour's drive away (@70 mph). And it does. The warranty on these bit (parts and labor) are only for one year, and when I asked if Brother might help me get it fixed, since it was only 18 months old, I was told they wouldn't/couldn't.
The seams seem to be good and it still sews nicely, if I can stand the thunking. I'm mostly afraid of what is going to break with that thunking (sounds like something is bumping into something else, really). So, I'll keep sewing small projects, at very low speeds, but now I have to decide if I want to get another new machine or if I want to try and get this one fixed.
I'm disappointed in Brother. We've had good success in other products, so perhaps this machine issue is a one time thing. But that Brother won't bother to extend any help in getting it fixed makes me wonder about the company.
Update: Dec 12, 2013: I decided to use it at lowest speed for button hole making, figuring I'd use it till it died. It died today. I've hardly used it over the past couple of months, but today when I pulled it out to make a few button holes, the motor is seizing up and it can't finish a button hole. The machine is dead. And its not even 2 years old. I'm awfully disappointed in Brother, because this machine is a piece of junk.