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Brother MFC-7820N 5-in-1 Network Monochrome Laser Multifunction Center

3.6 out of 5 stars 210 customer reviews
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  • Multi-function unit prints, copies, scans, and faxes
  • Prints up to 2400 x 600 dpi (HQ1200) at up to 20 ppm
  • Multiple-copy up to 99 copies; up to 20 ppm copying speed
  • USB 2.0, parallel, and Ethernet interfaces
  • Dimensions: 17 x 11.6 x 15.6 in. (WxHxD)
9 used from $120.00 1 refurbished from $178.00
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Technical Details

  • Copying
  • scanning
  • Fax

Product Description

Product Description

MFC-7820N MLTFUNC LASERP 20PPM ETH USB PAR FB

From the Manufacturer

With the MFC-7820N, you'll be getting a high performance, all-in-one solution designed to streamline your most demanding tasks. Despite its compact footprint, this MFC offers robust feature sets including crisp laser printing, flatbed and PC faxing, copying, and scanning. Most important, it's made to work at the speed of business.

Features:

  • Laser printers. Get crisp, clear resolution for all your documents. With the MFC-7820N, high quality and fast printing go hand in hand. It prints ultra-sharp, clear monochrome laser documents—up to 2400 x 600 dpi (HQ1200)—at an amazing up to 20 pages per minute (print speeds will vary with use). Quality printing and versatility allow you to create professional output for your business.
  • Plain-paper fax. A fast, efficient, versatile fax with room to grow. Sending or receiving standard or legal size documents is easy with their flatbed design. With standard memory of 32MB, incoming faxes will be saved even if you run out of paper. And, with this MFC, there's never any waiting around. With the Dual Access feature, you can send your fax into memory even while another is being received.
  • Digital copier. Enjoy a fast, full function copier with versatility. Crisp laser-quality copies, at up to 20 per minute (actual PPM will vary), that may also be used as stand-alone copiers without even being attached to your PC. In addition, you can multi-copy up to 99 copies, and reduce and enlarge from 25% to 400%.
  • Color scanner. Scan one or many documents at the touch of a button. Adding images to your work has never been quicker or easier, by scanning photos, images, and documents at resolutions up to 9,600 x 9,600 dpi. ScanSoft PaperPort and OmniPage OCR software are included for Windows and Presto!PageManager for Mac. Scanning features include Scan to File, Scan to E-mail, or Scan to OCR.
  • PC fax. You don't have to use paper or even leave your desk. With the MFC-7820N, you have the option of sending faxes from your PC application or receiving faxes into your PC, allowing you to preview a fax before it is printed.
  • Built-in internal network. The Ethernet interface makes the MFC-7820N ready for your connected workgroup.
  • PCL6 and BR-S3 (PostScript Level 3) emulations make the MFC-7820N ready for your big professional jobs.
What's in the Box
Brother MFC-7820N, starter toner cartridge (1,500-page yield), DR350 drum (12,000-page yield), power cable, user guide and setup information, software CD-ROM, warranty information; printer cable not included

Product Information

Product Dimensions 19.5 x 21.6 x 19.7 inches
Item Weight 32.4 pounds
Shipping Weight 31 pounds
Domestic Shipping This item is also available for shipping to select countries outside the U.S.
International Shipping This item is not eligible for international shipping. Learn More
ASIN B0007PF7FQ
Item model number mfc7820n
National Stock Number 7435-01-538-9680
Customer Reviews
3.6 out of 5 stars 210 customer reviews

3.6 out of 5 stars
Best Sellers Rank #20,024 in Electronics > Office Electronics
Date first available at Amazon.com July 7, 2004

Warranty & Support

Product Warranty: For warranty information about this product, please click here

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  This Product Is ENERGY STAR® Qualified
Products that earn the ENERGY STAR prevent greenhouse gas emissions by meeting strict energy-efficiency guidelines set by the U.S. Environmental Protection Agency and the U.S. Department of Energy--plus they help us all save money while making a difference. Find out more about ENERGY STAR.

Customer Questions & Answers

Customer Reviews

Top Customer Reviews

I have been using this printer heavily for about three months. We are both teachers so we use it a lot to print mostly text documents. We use it on a network using the ethernet connection, and do not use the USB connection.

Install/instructions:
The installation of this printer will be easy if you're used to adding network printers. I was able to assign it an IP address easily and get it working without even looking at the instructions. The printer has a web page where you can adjust settings and so on, very easy to use. HOWEVER, to install the scanning functions was a totally different matter. That required the instruction book, which refers you to the electronic manual if you're doing a network install. The instructions are incomplete and leave out some XP settings you need to adjust in order to use it. I had to call tech support to resolve the issue, but it was relatively quick and painless. They really need to make the instructions for this process more complete.

Print quality:
Print quality is excellent. The one problem, one that you've probably heard about, is that it curls the output paper. For small jobs this doesn't tend to create issues other than the annoyance of your paper curling up at the ends. When printing ten pages or more though, they tend to fold over while outputting, thus jamming up the output tray and/or spilling papers on the floor. Sometimes this is just annoying, and sometimes it creates an internal paper jam. This gets to be a hassle when printing 30 copies of a 5-page test and the pages get all scrambled by the jam. This effect is always there, though certain kinds of paper seem to curl more than others.

Scanning:
There's a really frustrating problem with the scanner feature.
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After months and months of market research and reading endless reviews of Brother multifunction machines, I am so glad I chose the Brother 7820N as my business machine. All my friends and associates said to stick to HP for laser, but I am telling you... HP should stick to 1 function laser printing and ultrasound machines as Brother is the KING of multi-functions!!!!!

I have had this machine since the beginning of March and even with fairly heavy daily use, I have not had one single complaint. The unit is small, but performs better than most of the Canon and HP monstrocities that I have worked with in offices. I guess this proves that bigger isn't better.

I run an outsource admin and bookkeeping company and this machine keeps up just fine. The set-up was easy and the functions are user-friendly. Faxes are clear, photocopies are fast and printing is crisp. The unit seems to take a lot of the heavier card stock and labels through the manual feed just dandy - it hasn't choked yet! I have not had to clear any paper jams so the only time I've been into the front panel was to load the start-up toner, which by the way I have yet to replace!!!!

I highly recommend this machine. I've worked with printers, scanners, copiers and faxes for 16 years and I can tell you... when it comes to multi-function - Brother knows what they're doing. Do yourself a favor and buy one.

Oh yeah... the best part - I already received my $50.00 rebate from Brother!!!!
1 Comment 62 people found this helpful. Was this review helpful to you? Yes No Sending feedback...
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Update 6/30/06: The rebate did finally show up, but it took a month longer than promised!

The printer still works and I've applied patches that probably fix the setup bug below. Brother's web site and patch software distribution is very hard to figure out, but this really has been a great purchase over time. I regularly fax from it, copy from it, scan from it, and even print from it. My wife, who was quite skeptical about the value of this complex beast (she's usually right to be skeptical) is a huge fan.

An OS X update broke the abiity to send a scan to OS X. I didn't fuss with this as it ended up being just as easy for me to launch the scan from OS X. I'm not sure this works that well with XP either -- today's firewalls make this hard.

I gave this a 3 star rating originally, but now I'd say 5 stars.

-------- Original review ----------------------
I have both XP and OS X Tiger (10.4.2) machines on my home LAN. I installed the brother to both machines. In both cases I downloaded the very latest software patches from Brother's site.

The XP install went rather well, but I realized too late the downloaded drivers didn't include the OCR s[...] Annoying. I'd recommend doing the CD install first then downloading and updating from the downloads.

The OS X install was another story. Actually, this is pretty outrageous. Bonjour (was Rendezvous) install didn't work at all. The printer didn't appear in my network display.

It took about a half hour of late night hacking and googling and amazon review reading to figure out that Brother misconfigured the printer. They didn't define something called a 'mDNS' name. Without this name Bonjour/Rendezvous doesn't work.

How do you define this?
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'Old Reliable' -- aka my Samsung ML 1210 -- was wheezing more than a climber at the top of Everest. My Panasonic fax was as feisty as ever, grabbing 4 pages at a time while sending/receiving faxes Jackson Pollack-style. It was time for an upgrade. Wow; what a step up.

Of all the companies to offer 'true' OS X, Mac-compatibility, surprising to see it from a traditionally fax machine/label maker one. Brother's MFC 7820N software functionality is flawless for my wife and I's iBook's, running 10.3 and 10.4, respectively. True 'touch controls' power this unit, the Control Center software allows seamless and intelligent faxing, copying and scanning to customizable folders, email locations, etc. I did a double-take when spotting PC Fax capability LIMITED TO MAC's(!). Control Center is so Mac-friendly, it even comes with software for folks running OS 9.

Moreover, setting up this unit to print wirelessly from a network was a snap. It quickly linked up with my Belkin Wireless Access Point, finally allowing affordable printing AND faxing (from local files) without being tethered to a desk. The Remote Setup function is likewise very clean; a nice break from endless scrolling across the sharp LCD. I still, however, face the occasional (once every month, on average) software glitch in print jobs not communicating wirelessly with the printer. Turning the system off/on again solves the problem pronto.

Hardware-wise, the MFC 7820N is standard quality for multifunction units...hardened plastic with decent give...although with a much smaller footprint than competitors (including several from Brother). To put size into perspective, the MFC 7820N is approximately 1/3rd wider than standalone, monochrome laser printers, same height.
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