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Brother MFC-9970CDW Color Laser All-in-One with Wireless Networking and Duplex

4.2 out of 5 stars 386 customer reviews
| 133 answered questions

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  • Print and copy at up to 30ppm
  • Wireless, Ethernet and USB interfaces
  • Automatic duplex print/copy/scan/fax
  • 5" Color Touch Panel display
  • Up to 2400 x 600 dpi resolution
3 new from $2,199.90 2 used from $978.98
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Technical Details

  • auto-duplex

Product Description

The MFC-9970CDW is a powerful color laser all-in-one with wireless networking ideal for offices or small workgroups. It produces brilliant, high-quality output at impressive print and copy speeds of up to 30 pages per minute in color and black. Featuring automatic duplexing for two-sided print/copy/scan/fax, an intuitive 5” color touch panel display, legal-size document glass with high-quality color scanning and a USB Direct Interface. It has a generous standard paper capacity of up to 300 sheets, expandable to up to 800 sheets with an optional tray. Users with higher print volumes can use the high-yield replacement toner cartridges. It can help increase your productivity and efficiency with its fast printing and copying, outstanding color output, wireless networking and automatic duplexing for two-sided print/copy/scan/fax.Paper tray: Letter, Legal, Executive, Folio, A4, A5, B6.Multi-purpose tray: width: 2.75-8.5 Inch, length: 4.57-16 Inch.

Product Information

Product Dimensions 20.7 x 19.3 x 20.9 inches
Item Weight 62.8 pounds
Shipping Weight 75.2 pounds
Domestic Shipping This item is also available for shipping to select countries outside the U.S.
International Shipping This item is not eligible for international shipping. Learn More
Item model number MFC9970CDW
Customer Reviews
4.2 out of 5 stars 386 customer reviews

4.2 out of 5 stars
Best Sellers Rank #6,896 in Electronics > Office Electronics
Date first available at Amazon.com December 21, 2010

Warranty & Support

Product Warranty: For warranty information about this product, please click here


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Customer Questions & Answers

Customer Reviews

Top Customer Reviews

Verified Purchase
This printer is great and worth 5 stars based on the printer's abilities alone, seriously, but Brother is a apparently "very enthusiastic" about regularly (and frequently) replacing half-full toners with new Genuine Brother toners, to the tune of about $70-80 each. Yeah, right. I happily bought a refill kit which has worked fantastically in both volume and print quality. I'm not changing, nor am I wasting an extra $150-$200 every 2-3 months for my toners.

I'm writing this review because a Brother Customer Support Technician wouldn't help me reset my toners. After hearing his lecture on Genuine Brother Toners and his adamant denial to help, I offered him an analogy. I simply asked if he went to a car dealership for "Genuine" oil, brakes, service, etc. EVERY TIME he had his car serviced. He of course had no answer after recognizing his own hypocrisy. So, to help others that may end up in my situation, here's how to reset your toners.

If you have the starter cartridges, you will need to buy a refill kit of some sort, and a flag gear, or reset gear (see below for links). If that is done and you are still receiving the "Replace Toner" message, here's what to do:

1- Turn on printer
2- Open front door to access toners
3- Hit the "Start" button for the Black and White copies on the right side of control panel
4- Quickly type in the number "10" on the numerical keypad (1 then 0, quickly in succession)
5- You will see a toner menu. Simply pick you color(s) and capacities and reset as needed.

You can now refill your toners to a high capacity level for about $20 each, vs. $80 for "genuine brother" toners. Your cost per page probably dropped to about 3 cents each.
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We previously had 4 laser printers that have lasted no more than a year or so each. After becoming very tired of buying the cheap throw-away units, we decided to replace our old copy machine with an All-In-One. After a bit of research, the MFC-9970 seemed to be be the best choice. Although it is quite large, we have never looked back. It has been the best machine any of us have ever used! Perfect touch screen, beautiful prints, fast, and it seems to do everything and everyone loves it! The only complaint I would have had (that's resolved now), is that the toner didn't seem to go very far before seeing the "toner is low, replace soon" message. We ran it until it refused to print another copy, and then replaced the toner. After following the instructions in the manual to a 'T', we replaced the toner and closed the access door. After the first copy, we got the same message that the toner was low. After looking through the manual and every menu, it appeared there was no place to 'reset' the message. So I called Brother and a helpful tech gave me the instructions below on how to reset the toner.

Step 1.) Open front cover to expose printer cartridges and press #1 on the number keys.
Step 2.) Scroll down to find and select the appropriate toner cartridge to reset:

K.TNR-STD (Standard Capacity)
K.TNR-HC (High Capacity)
K.TNR-S.HC (Unknown)
C.TNR-STD (Standard Capacity)
C.TNR-HC (High Capacity)
C.TNR-S.HC (Unknown)
M.TNR-STD (Standard Capacity)
M.TNR-HC (High Capacity)
M.TNR-S.HC (Unknown)
Y.TNR-STD (Standard Capacity)
Y.TNR-HC (High Capacity)
Y.TNR-S.HC (Unknown)

Now we can run our cartridges until they begin to line out before replacing them! The secret that Brother does not want you to know about. Hopefully this tip will also save others as much money as it has saved us.
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Verified Purchase
I have two other Brother printers. One is an all-in-one inkjet and the other is a black and white laser printer. I've been happy with both of them and never had any problems. They did a fairly good job, but I wanted something a little better and thought a color laser printer would be the way to go.

This Brother MFC-9970CDW has good and bad points. First, the black printed letters are crisp and sharp. However, the color photos are only slightly above average in quality. Plus, there is some slight banding (lines) on solid prints. The banding is not too bad and hardly noticeable, but it should not do that. And I have tried everything the manual said to correct the problem, but nothing helped. Anyway, I can live with it.

The biggest complaint I have is the curling of the paper. Another reviewer is correct. The heavier weight the paper, the more severe the curling.

The speed for duplex printing is 6 pages in 1 minute and that is with plain text on one side and a map on the other side. Don't get fooled by the claims of fast printing under everyday normal conditions. In contrast, the scanner is extremely fast.

The OCR software with plain text is very accurate. Hand written text is another story and problematic at best. But then, that is to be expected.

Wireless setup was easy. The printer recognized the network then I just had to install the driver on my PC.

This printer can pull through heavy stock paper and the duplex printing is a real time saver. Plus, overall the printer does a fairly good job. However, if paper curl bothers you, then stay away from this printer.

Update on the page curling.
I discovered a way to help undue the severe curling caused by this printer. First take all of your blank paper out of the tray.
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