Brown French Onion Soup Crocks, Set of 2
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Top Customer Reviews
I've been looking for many years for a replacement. For years the only French Onion soup bowls available had this lip around the inside of the rim, which made cleaning them all but impossible, even in the dishwasher.
Then I found these bowls and, amazingly, somebody finally figured out not to make them with an inner lip. I haven't actually used them yet, but they are exactly what I was looking for. I'm ordering two more for when we have company.
I ordered two sets. Both arrived packed together in a larger Chef's box. Around the two interior boxes was lots of protective packaging. However, inside the interior boxes there is nothing but a very thin and too-small cardboard spacer separating the lid from the crock. Neither crock nor lid are wrapped in anything so the slightest shift of this cardboard spacer results in lid and crock bouncing against each other in transit. The result is obvious - a box full of broken bits on arrival.
In my case, one set survived, the other did not.
The cost to return is $10, which means at current prices you have about a 50-50 chance of losing $9 on the deal. Very disappointing.
Edited to add: I had sent email feedback to the company via the standard Amazon orders method. They immediately responded with a phone call from a real live person (so rare these days!). The service rep was extremely pleasant and professional. She listened carefully to my packaging concerns and pledged to convey the info to the shipping department. She also offered to send me a replacement box properly packaged at no additional charge.
Given that these crocks have lead-free glaze, are lipless, and absolutely perfect in every other way, I'm really pulling for them to fix the interior packaging problem. I'll post back with an update when I receive the replacement set.
I'm giving 2 extra stars now due to excellent customer service. If the packing problem is solved, I'll up these to 5 stars.
Update: The new shipment arrived safely. I love the crocks with one exception.Read more ›
I will admit I was a bit worried based on the reviews regarding the shipment damage of the product that seems common with these. I ordered two sets which came together in one box (and a bit of air pocket packaging) via FedEx today and none of the four total bowls were damaged. Inside the box the bowls are warped in bubble wrap and the lids are then set in a small cardboard holder on top of the bowl. Next a small piece of cardboard is placed followed by the second bowl.
I ended up getting 4 pots, without lids, from a restaurant supply company online. They are sturdy, stack and have a larger capacity. This is also a more economical way to go if you want a larger quantity. Also they are white so there is no worry about lead or cadmium in the glaze.
I completely recommend that you buy french onion soup bowls from Chefs.com, but not these ones. Inferior packing from the product manufacturer resulted in broken bowls...twice in a row. However, Chefs.com has outstanding customer service and did everything they could. I truly believe this is a problem from with the manufacturer...
Most Recent Customer Reviews
I use these crocks several times per week. I like stews, soups and chili, and this is the perfect sized bowl and the handle is great. Read morePublished on January 2, 2013 by Glenna Hendricks
These crocks are beautiful and arrived without any damage. Their only problems are you have to carefully clean under the inside lip and the bottoms asorb dishwasher water and must... Read morePublished on March 31, 2012 by Linda Pelto
I needed something to put under the broiler to make onion soup. This is exactly what I needed. Great product.Published on January 24, 2012 by Lori J. Simeone
My wife and I have been looking for classic french onion soup bowls for a long time and we finally found them. Read morePublished on January 2, 2012 by M. G. Smith
Arrived quickly adn in pristine condition. The coloring is lovlier in person than in the picture. I can't wait to give these for Christmas!Published on December 7, 2011 by StarXssd
Although one item arrived broken, the vendor immediately sent a replacement with no hassles or additional charges. These are sturdy, nice-looking and a good deal.Published on May 26, 2011 by Terry
A great purchase at a great price. I bought these for my husband as he is an avid French Onion Soup lover - he was using regular bowls which was not really working out. Read morePublished on April 13, 2011 by OnlineShopperNJ