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Building Bridges Between Home And School: The Educator's/Teacher's Guide To Dealing With Emotional And Upset Parents Paperback – November 18, 2013
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As a result, their lives have been turned upside down by what has boiled down to a series of made up stories told to avoid going to school. Why this child chose to throw two teachers who support him to his core is beyond me, but it's happened. The parent is violent, controlling, and domineering when in meetings and has a reputation for screaming at both office staff and teachers, and overreacting to very minor things.
I did a bit of research on how to diffuse these types of situations, not take the bait, and not fall to bits, and to come out on the other side with grace and dignity for all parties. I came across this book via another website and was pleased to find it on Amazon. The kindle edition has numerous typos, but this ought not to get in the way of reading the very useful information.
Suffice to say; the information in this book is solid. It works. As the book predicted, the parent arrived, used her size and weight to intimidate, used long, unbroken eye contact... I used every ounce of information gleaned from the book to hold my ground, state my truth, and maneuver out of the many traps she tried to set for all of the people on the team. If you work in education, this book should be read.