I downloaded a kindle version of this earlier today and have wasted over 90 minutes trying to get access to the publishers companion web resources managed Pearson. NEVER had such a poorly designed and useless process to undergo. Stay far away!
gets weierder with this clueless response from pearson support
Nancy, obviously you aren't "working" on my issue since you don't seem to have a clue about the actual issue. it's all in this thread so all you need to do is read it. i bought one of your text books from Amazon. downloaded it and have been - without an iota of success - to access the additional material referenced in the book: sample code, video tips, etc. It's been a waste of time to try and access support as this email demonstrates.
tell me how to access the material successfully and we're done. Why do you need to work on that for a week? BTW another student complained about the sqme issue on Amazon so you must be working on that too. I'm going to complain to Amazon next.
On Friday, September 2, 2011, Pearson Customer Technical Support wrote:
>
> Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response.
>
> We are continuing to work on your issue. If you have more information, update your question here: <[...]>
>
> Subject
> Worst experience
>
> Discussion Thread
> Response Via Email (Nancy)09/02/2011 07:51 PM
> Dear Susan Zellmann-rohrer,
>
> Thank you for contacting Pearson Education Customer Technical Support.
>
> We are sorry that you are experiencing difficulties while registering for our website.
>
> In order to assist you further, please provide us with the following information:
>
> 1. Access code:
> Note:The access code will be in a format like this PSBAT-GEORG-THOLE-PICON-HARRY-LOBBY
>
> 2. Exact error message(If any):
>
> 3. The website of the URL([...]) you are trying to register:
>
> 4. Exact title,author and the ISBN of the textbook you are trying to register:
>
> 5. Course ID(If any):
>
> Should you experience additional problems relating to this issue, feel free to reply to this message so we may assist you further.
>
> For your convenience, visit our 24/7 website for technical assistance 24 hours a day, 7 days a week at [...] For help using our web site, view the video at [...]
>
> Thank you again for contacting Pearson Education Customer Technical Support.
>
> Sincerely,
>
> Nancy
> Pearson 24/7 Technical Support
> Customer By Email (Susan Zellmann-rohrer)08/28/2011 11:29 AM
> Hey, don't break a sweat on my behalf but wait, clearly you don't do that ever thus the terrible registration, customer service, chat and faq experience. guess students aren't your audience.
>
> On Sunday, August 28, 2011, Pearson Customer Technical Support pearsoned@mailnj.custhelp.com wrote:
>
> Your question has been received. You should expect a response from us within 24 hours.
>
> To access your question from our support site, click here.
> [...]
>
> Discussion Thread
> Customer By Web Form (Susan Zellmann-rohrer)08/28/2011 10:35 AM
> Just purchased java text book from amazon and have spent +60 minutes in a ridiculous waste of time trying to register. I will register my huge disappointment on amazon with your terrible processes. Clean up your act.
> Customer By Web Form (Susan Zellmann-rohrer)08/28/2011 10:35 AM
> Just purchased java text book from amazon and have spent +60 minutes in a ridiculous waste of time trying to register. I will register my huge disappointment on amazon with your terrible processes. Clean up your act.
>
> [---001:002168:21407---]
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The book itself was good. However, it came with a ripped cover.
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