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Building Trust: In Business, Politics, Relationships, and Life Paperback – May 1, 2003
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"This is a book about trust that you can trust to be comprehensive, creative, and interestingly iconoclastic. Solomon and Flores argue that trust sustains all forms of human relationships. They claim that without trust--Hobbes would have been right--life would be nasty, brutish, and short! This concise book alters and adds to the debate on trust, and is a gift and a challenge to its readers."--Al Gini, Associate Editor, Business Ethics Quarterly
"Trust is easy to break, hard to build, and more important than ever. Our increasingly fluid, network economy depends on trusting relationships. Solomon and Flores offer valuable insights into the subtle dynamics of trust. It's not as simple as you might think, but their treatment of the topic is lucid and intelligent."--Jay Ogilvy, Co-founder and Managing Director, Global Business Network
About the Author
Robert C. Solomon is the Quincy Lee Centennial Professor of Business and Philosophy at the University of Texas, Austin. His books include A Short History of Philosophy and Business Ethics, both published by OUP. Fernando Flores is Presidente, Fundación Chile (a Chilean non-governmental organization) and Chairman and CEO of Business Design Associates, Inc.
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Top Customer Reviews
I am sick and tired of dealing with companies and people that don't do what they say they are going to do. I don't want to hear another excuse, story, explanation, or reason again.
Trust is what is missing in the world and especially in the world of business, and even more especially in the world of technology.
Trust is about honor, integrity, and accountability. There is no greater freedom than absolutely knowing that you can trust another person. Trust brings peace. Trust lets me sleep at night. Trust feels right. Trust feels good. Trust is being free from worry.
Being trusted is an honor. Being trusted carries a responsibility and with that responsibility, there is pride. There is dignity. There is self worth. Trust is human. Trust is transformative. Trust is care. Trust is virtuous. Trust is authentic. Trust is pure. Trust is sincerity.
Below are some excerpts from the book that I felt were pearls:
" Trust is the essential precondition upon which all real success depends. The key to trust is action, and, in particular, commitment: commitments made and commitments honored."
"The problem of trust has clearly emerged as the problem in human relationships and organizations. What makes most companies falter-leaving aside market forces, bad products, and incompetent management-is the lack of trust."
"Our aim is to help people build trust, establish trust where there has been none, maintain trust when trust is in trouble, and recreate trust even when it seems that trust has been destroyed.Read more ›
As Flores and Solomon say; it is a matter first and foremost of 'giving trust'. Many people approach their relationships, either professional or personal, such that trust becomes a matter of bartering. If you do this, I will do that and if we do this enough times we will begin to trust each other..but if you make any mistakes then we have to go back to ground zero and in actuality it is a negative ground, it can never be zero again..or, as in many cases we don't even try to go back we just say adios.
The practice of building 'Authentic Trust' is not a opaque and hidden conversation. Flores and Solomon understand this challange and the courage required when they refer to the 'cordial hypocrisy' that must be overcome within ourselves and our communities to build this 'authentic trust.'
For years, Vietnam Vets or others like us, lived in a country that could not talk about the 'dark side' or evilness of the war. This breakdown in trust, the 'cordial hypocrisy' which worked to cover this up, has been one of the causes of so much pain and loss of life even after the war. We did not see the importance of 'talking about trust' as a moment of building trust.
It is no different in organizations. The well being and livelihoods of our colleagues, our communities and our customers depend on each one of us.Read more ›
Those who have read Dr. Flores et al's Disclosing New Worlds, in which three specific historical narratives offer examples of particular political skills in action, may be disappointed that there are no similar in-depth narratives here. I think the ubiquity trust acts -- we are in situations of trust/mistrust in almost every moment of our lives -- precludes those kinds of narratives.
On the other hand the authors make one point a number of times that dramatically shifted my thinking: trust can either be "earned" or it can be given. The titanic idea is that trust can be given to another in order to enjoy the new relationship that trust makes possible. In other words, my taking the risk to offer my trust to another makes many things possible in a relationship that might not otherwise be impossible. Unfortunately, even around that idea the authors offer little advise, examples, stories, case studies of offering trust. Nearly all the writing was in the abstract. Now I love theory but I also appreciate the practical application of same.
My memory of reading the book is one of feeling stunned by the lack of practical advise in the book. It seemed to me that authors crept up to edge but neglected to tell us what they saw. Inexplicable because both authors appear to be active practitioners of the theory that they write about.
Most Recent Customer Reviews
A great read and worth the time it takes to understand how trust is instrumental in business and personal relationships. Well-writtenPublished 6 months ago by Amazon Customer
If you want to learn about “Trust,” this is a good place to start.Published 12 months ago by ric spengler
The books bring me basic but important concept of Trust in relationship building. Easy to read.Published 13 months ago by Cheung Mei yuk
I used this book for a comprehensive graduate exam for my Ed.S. Degree. The book was quickly delivered in the Kindle app on my iPad. Read morePublished on December 31, 2013 by AMD
My brother recommended this book to me in the context of a business program we were part of in 2009. Read morePublished on July 29, 2013 by Ernest Stambouly