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Building Trust: In Business, Politics, Relationships, and Life Paperback – May 1, 2003
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"This is a book about trust that you can trust to be comprehensive, creative, and interestingly iconoclastic. Solomon and Flores argue that trust sustains all forms of human relationships. They claim that without trust--Hobbes would have been right--life would be nasty, brutish, and short! This concise book alters and adds to the debate on trust, and is a gift and a challenge to its readers."--Al Gini, Associate Editor, Business Ethics Quarterly
"Trust is easy to break, hard to build, and more important than ever. Our increasingly fluid, network economy depends on trusting relationships. Solomon and Flores offer valuable insights into the subtle dynamics of trust. It's not as simple as you might think, but their treatment of the topic is lucid and intelligent."--Jay Ogilvy, Co-founder and Managing Director, Global Business Network
About the Author
Robert C. Solomon is the Quincy Lee Centennial Professor of Business and Philosophy at the University of Texas, Austin. His books include A Short History of Philosophy and Business Ethics, both published by OUP. Fernando Flores is Presidente, Fundación Chile (a Chilean non-governmental organization) and Chairman and CEO of Business Design Associates, Inc.
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In another instance, a highly-esteemed business colleague found himself in one of those "sticky" situation where deeper thinking and reflection about trust was needed to be resolved with events surrounding his business partnership. I mentioned this book to him. He read it and reported that he found it highly valuable and applicable, and that he will make use of what he learned in his immediate situation, and likely in many future ones.
Like an earlier reviewer wrote: "... it provides rich distinctions that have inspired me to be a different observer of trust." And indeed, to move into richer and more valuable and effective relationships -- and more complex ones in business -- we must move beyond the simple and two-valued orientation of the common understanding of trust: That's whether we trust someone or not.
The section in the book I found useful in a way that made a difference in my life and my work is about self-trust and emotional self-trust. It's taking a reflective posture into moods, emotions and how we can easily be "on automatic" in reactions, impulsive assessments, and "how we are in the world" in difficult situations, be it business or personal, especially when trust is at stake.
At work, only by accepting that our work could be improved (that we don't know, or not always 'right') by the input of others is a sign of self-trust. Being defensive or getting offended by the charge of imperfection is a sure sign of its absence.
The knowledge in this book is super important for the sake of taking good care of others whose relationships we value, as much as it is to take care of ourselves and our own.
This is for sure mature reading, and I highly recommend it to anyone seeking to improve their relationships, value to others, and ability to progress and mature powerfully in life.
All in all, well worth the investment to read and understand.
I am sick and tired of dealing with companies and people that don't do what they say they are going to do. I don't want to hear another excuse, story, explanation, or reason again.
Trust is what is missing in the world and especially in the world of business, and even more especially in the world of technology.
Trust is about honor, integrity, and accountability. There is no greater freedom than absolutely knowing that you can trust another person. Trust brings peace. Trust lets me sleep at night. Trust feels right. Trust feels good. Trust is being free from worry.
Being trusted is an honor. Being trusted carries a responsibility and with that responsibility, there is pride. There is dignity. There is self worth. Trust is human. Trust is transformative. Trust is care. Trust is virtuous. Trust is authentic. Trust is pure. Trust is sincerity.
Below are some excerpts from the book that I felt were pearls:
" Trust is the essential precondition upon which all real success depends. The key to trust is action, and, in particular, commitment: commitments made and commitments honored."
"The problem of trust has clearly emerged as the problem in human relationships and organizations. What makes most companies falter-leaving aside market forces, bad products, and incompetent management-is the lack of trust."
"Our aim is to help people build trust, establish trust where there has been none, maintain trust when trust is in trouble, and recreate trust even when it seems that trust has been destroyed."
"Trusting is something we make, we create, we build, we maintain, we sustain with our promise, our commitments, our emotions, and our sense of our own integrity. "
"Trust is not merely reliability, predictability, or what is sometimes understood as trustworthiness. It is always the relationship within which trust is based and which trust itself helps create."
"The freedom provided by trust is the freedom to think for oneself and speak up with one's ideas."
"Trust is a matter of making and keeping commitments, and the problem is the failure to cultivate commitment making.
"Trust involves sincerity, authenticity, integrity, virtue, and honor. It is a matter of conscientious integrity."
"The worst enemies of trust are cynicism, selfishness, and a naïve conception of life in which one expects more than one is willing to give. Resentment, distrust, and inauthenticity are the result."
"Self-trust is the most basic and most often neglected from of trust. Distrust is often a projection of missing self-trust."
"Trust goes hand in hand with truth. Lying is always a breach of trust. What is wrong with lying, in turn, is that it breaches trust. ...telling the truth establishes trust and lying destroys it."
"Authentic trust can never be taken for granted, but must be continuously cultivated through commitments and truthfulness. True leadership, whatever else it may be, can be based on nothing less."
Very good explanation of the importance and relevance of “authentic trust” (versus simple trust) in all human relationships. Besides, it makes claire than authentic trust is something that has to be built by talking about trust and by practicing it.