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Built on Trust : Gaining Competitive Advantage in Any Organization Hardcover – September 1, 2000
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Long before "values" and "character" became the dominant themes in presidential politics, a handful of business leaders discovered that ultimate success or failure was largely determined by the way they treated their stakeholders. In Built on Trust, Silicon Valley consultants Arthur Ciancutti and Thomas Steding contend that conscious creation of a true values-based enterprise--stemming directly from an open and honest environment of mutual trust--will produce the kind of effective and enduring competitive advantage that popular "management programs du jour" never could. With the help of two fictional companies that employ different operational philosophies, the authors show exactly how such an approach might work and how it can be put into place appropriately in various corporate settings. The centerpiece of their plan is the flexible Trust Model, which addresses both individual and organizational needs. Ciancutti and Steding detail its implementation from creation to buy-in and maintenance. They also include specific objectives and helpful tools, including a self-assessment questionnaire along with step-by-step directions. This easily absorbed book fully describes the formulation of a program that can realistically reflect the beliefs and needs of an organization. It also shows that the organization can continue to meet the program's individualized guidelines over the long haul. --Howard Rothman
From the Back Cover
"Authentic trust can transform the work experience . . . and give you a competitive advantage you couldn't get any other way." -- From the Introduction to Built on Trust Imagine arriving at work tomorrow morning and discovering that your employees have stopped gossiping and started speaking up about their ideas and concerns, completing tasks on time, and conducting productive meetings. Sound like a dream? This is the reality at leadership organizations around the world. When people trust one another, the negative energy generated by their fear, frustration, and suspicion turns into a positive force for innovation, growth, and change. The authors of Built on Trust invite you to start building your culture of trust today based on their simple, time-tested Trust Model. Results will follow quickly. The authors have discovered that people are willing to trust once explicit guidelines are in place. If the Trust Model is followed faithfully, your organization will become more innovative and self-starting. Your rewards are:
- Greater efficiency self-regulation
- Inspired performance from loyal teams
- Increased capacity for a wide range of ideas
- Deeper meaning and stronger relationships
- Enduring competitive advantage
Top customer reviews
The key principles of the book are closure, commitment, respect, responsibility, communication and speedy resolution. I won't go into depth about the principles but most people don't understand, including myself before I read this, how each contributes to an organization's overall success and "social capital."
What the authors are trying to do is get companies to apply their "Trust Model" and the result is, in their minds and mine, that an organization will end up with a competitive advantage over their competitor.
I found the book to be quite similar in many regards to Abraham Maslow's hierarchy of needs at times since one of the goals is to help employees in attaining "self actualization" where their aspirations and sense of contribution occur.
The models' goals, to list a few, include (1) increasing group intelligence through communication (2) increasing creativity (3) making people feel passionate about work (4) creating synergies and (5) getting everyone focused on a common goal.
SENIOR MANAGERS OR ASPIRING MANAGERS! BUY THIS BOOK! This book, along with Peter Drucker's The Essential Drucker, are where I would start to create a better managed, more efficient business.
It is my belief that just about everyone has a passionate desire to contribute. We have a hunger to be a part of something bigger than ourselves, especially when that something reflects and amplifies our inherent values. That is what this book is about. Creating the organization that everyone loves to work for and that the best talent flocks to. If anyone wants some other good business books just e-mail me.