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Bulletproof Problem Solving: The One Skill That Changes Everything Paperback – March 6, 2019

by Charles Conn (Author), Robert McLean (Author)

4.6 608 ratings

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Complex problem solving is the core skill for 21^st Century Teams

Complex problem solving is at the very top of the list of essential skills for career progression in the modern world. But how problem solving is taught in our schools, universities, businesses and organizations comes up short. In Bulletproof Problem Solving: The One Skill That Changes Everything you’ll learn the seven-step systematic approach to creative problem solving developed in top consulting firms that will work in any field or industry, turning you into a highly sought-after bulletproof problem solver who can tackle challenges that others balk at.

The problem-solving technique outlined in this book is based on a highly visual, logic-tree method that can be applied to everything from everyday decisions to strategic issues in business to global social challenges. The authors, with decades of experience at McKinsey and Company, provide 30 detailed, real-world examples, so you can see exactly how the technique works in action. With this bulletproof approach to defining, unpacking, understanding, and ultimately solving problems, you’ll have a personal superpower for developing compelling solutions in your workplace.

Discover the time-tested 7-step technique to problem solving that top consulting professionals employ
Learn how a simple visual system can help you break down and understand the component parts of even the most complex problems
Build team brainstorming techniques that fight cognitive bias, streamline workplanning, and speed solutions
Know when and how to employ modern analytic tools and techniques from machine learning to game theory
Learn how to structure and communicate your findings to convince audiences and compel action

The secrets revealed in Bulletproof Problem Solving will transform the way you approach problems and take you to the next level of business and personal success.

Print length

320 pages
Language

English
Publisher

Wiley
Publication date

March 6, 2019
Dimensions

7.3 x 0.7 x 9.2 inches
ISBN-10

1119553024
ISBN-13

978-1119553021
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Editorial Reviews

From the Inside Flap

"Problem solving is the core skill for the twenty-first century. Now, finally, we have a guide to doing it right that any of us can follow."
—Dominic Barton, Global Managing Partner Emeritus, McKinsey & Company

PRAISE FOR BULLETPROOF PROBLEM SOLVING

"We always hired for creative problem solving talent above all else; these guys have cracked the code on a replicable approach for problems large and small. Learn it, practice it!"
—Eric Schmidt, Former Chairman and CEO, Google; Visiting Innovation Fellow, MIT

"Together Charles and Rob have taken problem solving out of the business school classroom and into real life, where it belongs. Utilizing 30 cases, these masters of the art have something to teach all of us."
—James Gorman, Chairman and CEO, Morgan Stanley

"As a former policymaker who argues for moving beyond policy to the broader enterprise of public problem solving, I welcome this volume! The techniques and insights apply, with various modifications, to problems everywhere: personal, professional, public and private, local, national and global."
—Anne-Marie Slaughter, CEO, New America, Former Director of Policy Planning, U.S. Department of State

"Disruption in today's business environment puts problem solving at the top of every leader's challenges. But how? This engaging book puts together a McKinsey team's scientific seven-step approach. From taking a problem apart to rearranging its pieces, to framing it so its solution can be seen, the book presents a must-read analysis for executives and social sector leaders. It excites both the reader's mind and the possibilities for project teams.
—Glenn Hubbard, Dean and Russell L. Carson Professor of Finance and Economics, Columbia Business School

7 straightforward steps to solving any problem with creativity and rigor

Complex problem solving is the core skill for twenty-first century teams. It's the only way to keep up with rapid change. Winning organizations now rely on nimble, iterative problem solving, rather than traditional planning processes. In this book you'll learn the seven-step systematic approach to creative problem solving that will work in any field or industry. It employs a highly visual, logic-tree method that can be applied to any problem, from strategic business decisions to global social challenges. Charles and Rob, with decades of experience at McKinsey & Company and other institutions, provide a toolkit with 30 detailed real-world examples, so you can see exactly how the technique works in action.

From the Back Cover

"Problem solving is the core skill for the twenty-first century. Now, finally, we have a guide to doing it right that any of us can follow."
―Dominic Barton, Global Managing Partner Emeritus, McKinsey & Company

PRAISE FOR BULLETPROOF PROBLEM SOLVING

"We always hired for creative problem solving talent above all else; these guys have cracked the code on a replicable approach for problems large and small. Learn it, practice it!"
―Eric Schmidt, Former Chairman and CEO, Google; Visiting Innovation Fellow, MIT

"Together Charles and Rob have taken problem solving out of the business school classroom and into real life, where it belongs. Utilizing 30 cases, these masters of the art have something to teach all of us."
―James Gorman, Chairman and CEO, Morgan Stanley

"As a former policymaker who argues for moving beyond policy to the broader enterprise of public problem solving, I welcome this volume! The techniques and insights apply, with various modifications, to problems everywhere: personal, professional, public and private, local, national and global."
―Anne-Marie Slaughter, CEO, New America, Former Director of Policy Planning, U.S. Department of State

"Disruption in today's business environment puts problem solving at the top of every leader's challenges. But how? This engaging book puts together a McKinsey team's scientific seven-step approach. From taking a problem apart to rearranging its pieces, to framing it so its solution can be seen, the book presents a must-read analysis for executives and social sector leaders. It excites both the reader's mind and the possibilities for project teams.
―Glenn Hubbard, Dean and Russell L. Carson Professor of Finance and Economics, Columbia Business School

7 straightforward steps to solving any problem with creativity and rigor

Complex problem solving is the core skill for twenty-first century teams. It's the only way to keep up with rapid change. Winning organizations now rely on nimble, iterative problem solving, rather than traditional planning processes. In this book you'll learn the seven-step systematic approach to creative problem solving that will work in any field or industry. It employs a highly visual, logic-tree method that can be applied to any problem, from strategic business decisions to global social challenges. Charles and Rob, with decades of experience at McKinsey & Company and other institutions, provide a toolkit with 30 detailed real-world examples, so you can see exactly how the technique works in action.

Product details

Publisher ‏ : ‎ Wiley; 1st edition (March 6, 2019)
Language ‏ : ‎ English
Paperback ‏ : ‎ 320 pages
ISBN-10 ‏ : ‎ 1119553024
ISBN-13 ‏ : ‎ 978-1119553021
Item Weight ‏ : ‎ 1.35 pounds
Dimensions ‏ : ‎ 7.3 x 0.7 x 9.2 inches

Best Sellers Rank: #22,460 in Books (See Top 100 in Books)
- #55 in Business Decision Making
- #93 in Decision-Making & Problem Solving
- #103 in Cognitive Psychology (Books)

Customer Reviews:
4.6 608 ratings

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About the authors

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Charles Conn
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Charles Conn is a seasoned cross-sector leader, entrepreneur and best-selling author. Charles is an experienced investor, and is co-founder of Monograph Capital, a life sciences venture firm. Before that, he was CEO of Oxford Sciences Innovation, a £600m venture firm formed in partnership with Oxford to develop the University’s advanced science ideas. Charles has been a technology entrepreneur, and as founding CEO of Ticketmaster-Citysearch led the company through its IPO (NASDAQ TMCS) and acquisitions of Match.com, Evite, and other companies. He is co-author of Bulletproof Problem Solving: The One Skill That Changes Everything, published with John Wiley & Sons in 2019, a best seller which also earned a Top 10 reader ranking on McKinsey.com for 2019. It has been taught at Harvard and Oxford, and to the Schmidt Science Fellows, World Economic Forum Global Shapers, Kauffman Fellows, and Rhodes Scholars. He is also a nonprofit education and conservation leader, including a five year term as CEO of the Rhodes Trust, the organization that delivers the Rhodes Scholarships in Oxford. Prior to his Oxford roles, Charles was senior advisor to the Gordon & Betty Moore Foundation, where he led conservation projects including the wild salmon ecosystems initiative and the Palmyra atoll research station. He sits or has sat on many company and nonprofit boards, including Patagonia, the Mandela Rhodes Foundation in South Africa, and Arcadia Foundation in London. He began his career at McKinsey & Company, where he was a Partner and leader in the strategy and energy practices. He is a graduate of Harvard Business School, Boston University, and Oxford University, where he was a Rhodes Scholar.
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Robert McLean
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Discover more of the author’s books, see similar authors, read author blogs and more
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Customer reviews

4.6 out of 5

608 global ratings

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B

Great Book!

Reviewed in the United States on July 26, 2023

Verified Purchase

Move over Sherlock Holmes, because Bulletproof Problem Solving is here to turn you into a real-life superhero of complexities! This book promises to equip you with the skills to tackle any challenge, whether it's everyday decisions or global social issues – you name it, you solve it!

The authors, with their McKinsey experience, spill the beans on a 7-step technique that top consulting pros swear by. And guess what? It's not just theory! They give you real-world examples to show off your newfound problem-solving superpowers.

So get ready to unleash your personal superpower for cracking problems, impressing colleagues, and becoming the ultimate sought-after bulletproof problem solver. The world better watch out, 'cause you're about to change everything!

One person found this helpful

Helpful

X44

Case studies that apply principle to real life

Reviewed in the United States on December 19, 2021

Verified Purchase

There are many books on problem solving methodology. The one piece that’s generally missing is using the methodology in real life; this book does just that.

Having a structured approach to not just solving problems but to how you synthesize back your findings and recommendations into a good story that creates a bias to action is equally important.

You do have to do some work here and try things out in real life but just like anything, the more you practice this and apply it, the better you will become at leading and guiding others through issues at work. Much of my upward mobility i would attribute is my ability to communicate structured ways to help people at work solve problems and I’m in no way perfect at this but I do get a little bit better at it each time.

Mckinsey is not just one of the best consulting firms because of smart vertical based expertise but because they incorporate that expertise with communication and problem solving to help clients answer that question “what should I do?”.

6 people found this helpful

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Scot A. Arnold

I wish I read this a long time ago

Reviewed in the United States on December 14, 2019

Verified Purchase

Well structured problem solving and analytical project management approach. Very easy to apply.

4 people found this helpful

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Empiriocriticist

For readers who want to increase their leverage in society or consult others how to succeed...

Reviewed in the United States on April 24, 2019

Verified Purchase

This book should be read by students who consider working in management consultancy, describing the "McKinsey approved" 7-Step process of problem solving. Additionally, it will also be useful for readers who want to make an impact on complex organisations without getting distracted or caught in reiterative, philosophical loops.

To escape such loops, I personally favour the Design Thinking process, because it puts more emphasis on innovations, therefore more in line with model building in science. However, I agree with the authors about both approaches being somewhat complementary in solving difficult problems systematically, perhaps not in quantum physics...

Certainly the 7-Step process is quite in sync with my personal professional experience in trading and investments, even if followed intuitively and without drawings. Was it for traders' lack of communication that computers were quicker to be accepted as replacements in this programmable profession?

Top managers and politicians increase their leverage, their efficiency by communicating, by mapping their decision-making, by sketching a line of progress and also by adding sometimes less modest attributes like "bulletproof" or claims like "changes everything".

This problem solving and communication skill becomes essential in large organisations when addressing various stakeholders. You need to know what people expect to hear or to see before they respect your new proposals, your key decisions. This book offers a robust problem solving process though you still want to read a book on public relations.

Influencing requires linguistically simple, sometimes sign language. Thanks to this book it won't be a secret anymore how to become successful without going deeply into details and you get an idea about McKinsey. Several pages left blank, for personal exercises of course, may in fact speak volumes.

18 people found this helpful

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Nicholas Lovegrove

Problem-Solving for Business and Life

Reviewed in the United States on May 7, 2019

Verified Purchase

This is a really distinctive take on the critical issue of how to solve problems, big and small. Although I have spent much of my career in management consulting, I learned a great deal from the book, which is rooted in the author's own professional and personal experience.

I was struck by a number of distinctive features of the book. First, it lays out a very clear and robust 7-stage process to solve almost any kind of problem. Second, it applies this approach both to big business problems like whether or not to make an acquisition or launch a new product; as well as to recognizable personal issues, like whether to have surgery - to fix "Rob's bad knee" - or what kind of diet to go on.

Oh, and along the way, it addresses co-called "wicked problems" like climate change and obesity. The common theme is that problem-solving requires a rigorous and well-structured process, and a can-do mindset to go with it.

All of this is contained in a beautifully presented book with compelling graphics, which convey the structured and sequential approach, which is the hall-mark of this book. I read it quickly to get the essence of the approach, and then re-read it for detail and nuance.

Rob McLean and Charles Conn bring a ton of experience to this topic - and their shared wisdom and insight shine through. I've spent a lot of my own life in consulting, but I still learned a great deal from this book - indeed I only wish it had been available earlier in my own career.

12 people found this helpful

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Joshua

Practical and well-researched

Reviewed in the United States on January 4, 2023

Verified Purchase

Wow, you can't get more practical than this. Bulletproof Problem Solving is chock-full of case study after case study, as well as a bevy of tools and techniques for you to try. Some of my favorites involved the various approaches to logic trees and the great "one-day answer" tactic.

As the world becomes more volatile, uncertain and complex...a more agile and adaptable approach to business is required. This book provides a way to act upon that approach in a variety of scenarios. Highly recommend!

2 people found this helpful

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Ashutosh Folane

Problem solving

Reviewed in the United States on March 11, 2023

Verified Purchase

Has good approach to solve problems

One person found this helpful

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MAV

great book - slightly damaged cover

Reviewed in Canada on April 5, 2021

Verified Purchase

great book. bottom of the cover came damaged in the mail.

ItGirl

Una llave para el laberinto

Reviewed in Mexico on March 7, 2021

Verified Purchase

No he terminado la lectura pero hasta ahora ha sido muy iluminador para la toma de decisiones diarias. Un must de la biblioteca personal.

One person found this helpful

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Andre

Recomendo

Reviewed in Brazil on October 23, 2020

Verified Purchase

Se você é consultor (ou quer ser), mesmo trabalhando em uma das grandes casas, acho que esse livro é uma excelente referencia para um metodo "quase infalivel" de resolução de problemas. PEscrito de forma bastante objetiva. ara aqueles já com bastante experiencia, serve como lembrança do "back to basics", coaching de colaboradores mais juniores, etc. Além do uso como "self-education", pode ser livro texto ou complemento a treinamentos em "problem solving".

3 people found this helpful

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Manas N.

Well described detailed and problem solving reading

Reviewed in India on September 25, 2020

Verified Purchase

Content is precise and with enough detailed. Experience and example are very clear and good.
Enjoyed and learned. One of the best on problem solving.

3 people found this helpful

John Smith

Outstanding Book

Reviewed in Germany on January 2, 2020

Verified Purchase

Gifted another one to my best friend, you'll love it!

One person found this helpful

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