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Business Communication: Making Connections in a Digital World 11th Edition

4.0 out of 5 stars 8 customer reviews
ISBN-13: 978-0073317090
ISBN-10: 0073317098
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Editorial Reviews

About the Author

Ray Lesikar has served on the faculties of University of North Texas, Louisiana State University at Baton Rouge, The University of Texas at Austin, and Texas Christian University. His contributions to the literature include 6 books and numerous articles. He is a Fellow, Distinguished Member, and former president of the Association for Business Communication. He hold membership in SWFAD and is a former president of the Southwest Social Science Association.

Dr. Marie E. Flatley is a Professor of Information and Decision Systems at San Diego State University, where she teaches various courses in business communication. Additionally, she has served as a Fellow at the university’s Center for Teaching and Learning and as a Qualcomm Fellow in the pICT (people, Information, Communication, and Technology) program. She received her B.B.A., M.A., and Ph.D. from the University of Iowa. Dr. Flatley is active in numerous professional organizations, including the Association for Business Communication, the California Business Education Association, Delta Pi Epsilon, and the National Business Education Association. She has served as president of the Association for Business Communication and is a distinguished member of the Association. The California Business Education Association recently named her Business Educator of the year for the senior college/university level. Additionally, she has served as an editorial board member for the Delta Pi Epsilon Journal, associate editor for the Journal of Business Communication and editor for the NABTE Review. Currently she is a reviewer and member of the editorial review board for the Journal of Education for Business. Her current research interests involve using technology to assist with the communication process. Her research spans the investigation of the effective use of blogs to making good channel choices to using video email and various wireless technologies.

Dr. Kathryn Rentz is an Associate Professor in the English Department at the University of Cincinnati. She taught her first business writing class as a doctoral student at the University of Illinois in the early 1980s and has been teaching workplace writing ever since. She helped establish the University of Cincinnati’s professional writing program and has served as its coordinator. She has also won the English Department’s teaching award, directed the department’s graduate program, and helped direct the composition program. Dr. Rentz’s affiliation with the Association for Business Communication goes back to her beginnings as a business writing teacher. Dr. Rentz was named the 2008 winner of the Association for Business Communication's (ABC’s) Outstanding Teacher Award. In addition, an article she co-authored in 2007 just won the association’s award for Outstanding Article in the Journal of Business Communication. She has performed many roles for the association, including serving on the board of directors, organizing a conference, and chairing the publications board. She served two terms as an Associate Editor of the Journal of Business Communication and was Interim Editor from 2000–2001, for which she won the Francis W. Weeks Award of Merit. Dr. Rentz has published articles and commentary on pedagogy, genre theory, narrative, and ethics in such journals as Business Communication Quarterly, the Journal of Business Communication, Technical Communication Quarterly, and the Journal of Business and Technical Communication. She has participated in many professional meetings and seminars over the years and is always learning from her colleagues and her students.
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Product Details

  • Hardcover: 639 pages
  • Publisher: McGraw-Hill/Irwin; 11 edition (October 18, 2006)
  • Language: English
  • ISBN-10: 0073317098
  • ISBN-13: 978-0073317090
  • Product Dimensions: 8.5 x 0.9 x 10.8 inches
  • Shipping Weight: 3.6 pounds
  • Average Customer Review: 4.0 out of 5 stars  See all reviews (8 customer reviews)
  • Amazon Best Sellers Rank: #138,749 in Books (See Top 100 in Books)

Customer Reviews

Top Customer Reviews

By Christine Hart on October 21, 2008
Format: Hardcover Verified Purchase
The irony of learning how to compose effective e-mail communications from a book was not lost on me. This book is full of commonsense practices that any one with more than a year of working in business knows. More emphasis should be put on effective communication in awkward or tense situations and less on the formalities or cliches of generating "goodwill". Do not waste your money and teachers, please try to find a better text book for business communication classes!
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Format: Hardcover Verified Purchase
I am an IT professional with over 20 years experience, and I deal with people on a daily basis who could benefit immensely from this book. Much of what good 'natural' communicators do instinctively aligns well with what's in here, and while parts may seem remedial to digital natives and excellent writers, the overall message and high-level take-aways provide a sound foundation and a set of repeatable process that anyone can follow to communicate effectively. Even very smart people - perhaps especially so - struggle to write messages which are consistently effective; meaning, they convey the intended message in a way that the audience will most readily accept and fully comprehend. There are lots of ways to go about that, some bad and some good. This textbook clearly describes both types, and what makes them successful or not. I know of no-one who would not benefit from it stand-alone, or especially part of a class on the subject where you are challenged to put the lessons into practice.
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By New guy on February 12, 2013
Format: Hardcover Verified Purchase
Just plan ahead and it will save you a ton of money. only because it got shipped over seas. Same material just minor switch in names. Follows text by the letter.
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Format: Hardcover Verified Purchase
This book was in great shape just as the seller promised! The price was amazingly low and the delivery was speedy.
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