- Hardcover: 368 pages
- Publisher: Wiley; 2 edition (November 9, 2010)
- Language: English
- ISBN-10: 0470635401
- ISBN-13: 978-0470635407
- Product Dimensions: 6.2 x 1.4 x 9.1 inches
- Shipping Weight: 1.2 pounds (View shipping rates and policies)
- Average Customer Review: 17 customer reviews
- Amazon Best Sellers Rank: #1,082,544 in Books (See Top 100 in Books)
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CIO Best Practices: Enabling Strategic Value With Information Technology 2nd Edition
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From the Inside Flap
CIO BEST PRACTICES
Enabling Strategic Value with Information Technology
Anyone working in information technology today feels the opportunities for creating and enabling lasting value. The CIO helps define those opportunities and turn them into realities. Now in a Second Edition, CIO Best Practices is an essential guide offering real-world practices used by CIOs and other IT specialists who have successfully mastered the blend of business and IT responsibilities. Compiled and coauthored by Joe Stenzel, the new edition presents a collection of pioneering and successful senior IT executivesincluding Jonathan Hujsak, Bill Flemming, Mike Hugos, Karl Schubert, and Gary Cokinswhose insights, drawn from years of practical experience, shed new light on the strategic opportunities available for leadership structures within the IT organization.
For anyone who wants to achieve better returns on their IT investments, CIO Best Practices, Second Edition presents the leadership skills and competencies required of a CIO addressing comprehensive enterprise strategic frameworks to fully leverage IT resources.
Filled with real-world examples of CIO success stories, the Second Edition explores:
- CIO leadership responsibilities and opportunities
- The business impacts of both business and social networking, as well as ways the CIO can leverage the new reality of human connectivity on the Internet
- The increasingly inextricable relationships between customers, employees, and their use of personal information technologies
- Emerging cultural expectations and standards outside the workplace
- Current CRM best practices in terms of the relationship between customer preferences and shareholder wealth
- Enterprise energy utilization and sustainability practicesotherwise known as Green ITwith all the best practices collected here, in one place
- Best practices for one of the Internet's newest and most revolutionary technologies: cloud computing and ways it is shaping the new economics of business
This practical resource provides best practice guidance on the key responsibilities of the CIOs and their indispensable executive leadership role in modern enterprises of all sizes and industries. It is the most definitive and important collection of best practices for achieving and exercising strategic IT leadership for CIOs, those who intend to become CIOs, and those who want to understand the strategic importance of IT for the entire enterprise.
From the Back Cover
Praise for CIO Best Practices
"CIOs are challenged with bringing technology into alignment with business strategy. In order to be successful, today's CIO must translate the technical into business terms and to deliver solutions to the business to improve processes and end products. CIO Best Practices: Enabling Strategic Value with Information Technology provides a complete guide for the strategic CIO to help in these challenges. This book is a great tool for all CIOs."
—Ellen Barry, CIO, Metropolitan Pier & Exposition Authority
"The demand for value from technology investment will only increase in the future, and major business trends like globalization, consolidation, optimization, and consumerism demand that IT leaders find ways to engineer high performance, agility, lean, and innovation into the way businesses work and compete. Enlightened CIOs will want to read this book and ensure they understand the game plan for the future."
—Patrick E. Moroney, President, The Barnier Group LLC
"A terrific primer for technology professionals and a must-read for anyone aspiring to be a CIO or technology leader. This book focuses on the most relevant topics business and technology must grapple with including strategy development, strategic alignment and value creation, and the specific roles the CIO and IT must play. The book captures the collective wisdom of an impressive list of influential contributing authors who precisely frame and address the key issues CIOs must deal with today and for the foreseeable future."
—Stephen Fugale, Chief Information Officer, Villanova University, and former senior vice president and CIO, CIGNA Group Insurance
"CIO Best Practices captures many of the things we have learned during our eight years of providing product outsourcing to U.S. companies. I recommend this book to anyone looking to quickly understand the decisions one will need to deal with before outsourcing."
—Anupam Bhide, PhD, CEO, CalSoft
With tactical advice by renowned IT leaders including Mike Hugos, Gary Cokins, Anthony Hill, and Paul Niven, CIO Best Practices eloquently describes the process of bringing together a deep understanding of technology with an intimate awareness of an industry's strategic leverage points.
Top customer reviews
Of particular use to the Chief Information Officer were concepts on how to make sure that all your efforts are spent to ensure you deliver value-added solutions to the firm that ensure not only the companies existence but also, possibly, competitive advantage. Some of the practices mentioned included focusing on providing deliverables in 3-6 month intervals, building on existing technology, avoiding projects that are beyond the capability of the company to support, proving ROI on projects before undertaking them so as to avoid ad hoc projects, and many other often overlooked IT principles.
Chapter 3, "A Strategically Focused, Tactically Agile IT Organization" was insightful and covered useful IT tools such as the Boyd Cycle, Six Sigma, and a Define, Design, Build model. Together these tools form a continual process of sensing opportunities, establishing and enacting a plan to utilize the opportunity, and means of improving upon processes. By far this was the most enjoyable chapter of the book and I believe that these practices would be useful to many other industries and not only Information Technology.
The chapter on Outsourcing was also interesting to me. Even though outsourcing has been around for a while I had not given much thought to the practicality of geographical location to help facilitate designing software during people's normal working hours in one part of the world and having it tested in another part of the world during those individuals' normal working hours. We often conceptualize a continuously operating business but we tend to think of the graveyard shift when we do.
Overall the book was not too difficult to read, although I found the writing style of Chapter 4 unstimulating. Reading this book was assigned as part of an accounting assignment and I do believe it would help an accountant better understand the job of a CIO.
The book's title may lead one to believe that this is aimed solely at CIO's, but as mentioned above it covers topics that are very germane to all levels of IT leadership. In fact I would contend that this book is a smart read for any level of IT. Even if you are not looking to get into management, understanding the challenges and mindsets of your department's managers can only help you better achieve your own project ideas and goals.
My only complaint with this book revolves around the chapter on customer value. Having worked in this area of IT earlier in my career for a number of years, I did feel close to this material. That said and this chapter was far too granular for a book on best practices. It even goes so far as to offer up very detailed and complicated formulas for figuring out customer life-time value. While this information is important, it is much better found in more specific texts covering such things as marketing database practices, etc. The level of detail in this chapter was simply too much and quite out of place compared to the other chapters.
Overall a well written and interesting read that I certainly recommend.