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Stem snapped on second use (~20 miles paved path)
on April 3, 2013
I read roughly 40-50 reviews on Amazon before purchasing this product. I read the Arkon product description, hoping to find weight limits that the mount would support, but found nothing discrete.
The CMP227 product listing does note that the mounting screw fits GoPro and Contour cameras. I have a Contour GPS, so I figured that this mount would be solid enough for my camera. The mounting instructions that arrived with the product show an outline of a camera that has nearly identical dimensions to the Contour camera line.
I took a test run across paved suburban roadways in a well-funded municipality. The mount allowed the camera angle to sink a bit over the course of ~10 miles, but it was not a major problem to readjust.
Upon viewing the video back home, I experienced more vibration that previous reviews had me anticipating. To remedy this, I opted to use my Contour GPS's "Continuous Photos" feature instead of capturing video on my next ride.
I rode for roughly 20 miles through a mixed-use paved path before my mount stem unexpectedly snapped on a smooth area of the path while I was maintaining consistent speed, elevation, and direction. My camera took damage across the lens and battery/memory card door when it fell to the side of the path. I had followed the mounting instructions that I received with the product and had not allowed extreme environmental conditions to affect the mount.
Arkon requires $9 to replace my mount using the 90 day "In Warranty Procedure". I spent $13.06 on my Arkon mount when I purchased it on March 26, 2013, making this warranty replacement cost 69% of the original cost. I see that it is currently selling for $7.62, which makes the warranty process seem incongruous for current potential customers.
I have used other types of mounts with my Contour GPS (car dash, fixed surface, headband, clamp) and none have faulted. I've had my Contour GPS since December 2011, and it received its first scratches using the Arkon mount today (April 3, 2013).
I used my Arkon mount twice for a total period of 3 hours, and it snapped causing my camera to receive damage that hinders its ability to operate correctly. The warranty process is not agreeable for a customer with my experience. I would not recommend using this product.