When I first purchased this system to wash my Tesla, I loved it. The results were, well, spotless. I posted a recommendation for the product on the Tesla Motor Club site. After the first resin cartridge ran out, I ordered a replacement. It arrived on time and well protected in a heavy box.
The replacement lasted a fraction of the time of my first cartridge and began leaking little beads of resin through the sprinkler head and onto my car. I contacted the company for help. They told me I needed to replace the cartridge. I explained, it had not lasted a fraction as long as my prior cartridge, but agreed to pay for another cartridge. Afterall, I loved the way this thing made cleaning my car so easy, and well, spotless!
I ordered a replacement. This replacement cartridge arrived poorly packed and cracked in half. It was not packed with the same care as the prior cartridge. I contacted the company. It took several emails. Finally, I got a reply after 4 days by emailing the owner. The reply was gruff and off putting, but they agreed to replace the cracked cartridge.
I received a replacement for the replacement. This one also shipped in the same poorer packing material as the cracked replacement but arrived in one piece. I put the system back together, and got ready for some spotless car washing. I turned on the system and the water that came out was not clear. It had a light milky film. I ran buckets of water through the cartridge to see if it would clear up. I tried putting a simple filter on the outlet to see if that would work. I gave up and contacted the company for help on August 25. It is now September 9 and I have not gotten a response.
So I am now left with an expensive water deionizer that does not work and a company that does not respond to requests for help. Sadly, I can no longer recommend this product or this company. I am also posting a copy of this review to the Tesla Motor Club to which I belong.
Buyer beware. When this product works its great. When it stops working you are just out of luck.
| Manufacturer | CR Spotless |
|---|---|
| Brand | CR Spotless |
| Model | CR Spotless |
| Item Weight | 27 pounds |
| Product Dimensions | 14 x 14 x 28 inches |
| Item model number | DI-120 |
| Batteries | 2 LR44 batteries required. (included) |
| Is Discontinued By Manufacturer | No |
| Manufacturer Part Number | DI-120 |
| Folding | No |
| Cover Included | Single cannister 20" deionized water system, TDS meter, stainless steel inlet hose, filter wrench, spray nozzle, pre-filled filter cartridge, instruction manual |
