|Item model number||84576.1|
|Operating System||IOS 8.4.1; Android 4.1.1|
|Item Weight||1.6 pounds|
|Product Dimensions||6 x 4.75 x 4.75 inches|
|Item Dimensions LxWxH||6 x 4.75 x 4.75 inches|
|Batteries||1 Lithium ion batteries required.|
|Is Discontinued By Manufacturer||No|
|Date First Available||February 6, 2017|
CUJO AI Smart Internet Security Firewall | Free Subscription (2nd Gen.) - Protects Your Network from Viruses and Hacking/Parental Controls/for Home & Business/Plug Into Your Router
- Make sure this fits by entering your model number.
- 24/7 INTERNET SECURITY. CUJO AI will secure all devices connected to your WiFi router. AI algorithms ensure protection from remote access, malware, phishing and more. CUJO AI is the antivirus for all wireless devices at home.
- PEACE OF MIND ONLINE. A hacker can lure you into visiting a malicious site and gain access to your email account, hack your cameras, and steal your photos. Exposed and unsecured devices mean it's a matter of when, not if, you will be hacked.
- SAFE CHILDREN. Kids are finally safe online. Not only from malware, but from CYBERBULLYING and predators. Time limits and schedules also help enforcing house rules.
- SEAMLESS UI/UX. Simply update your LGI app and enjoy the benefits. No tricky installation, no hassle. Simple and easy home network protection over CUJO AI app.
- BLAZING FAST - built with 1GB Ethernet. CUJO will not slow down your network. CUJO AI is not compatible with Luma and does not support Google Wifi Mesh. It works with Eero, Orbi, and other popular mesh routers.
Customers who viewed this item also viewed
Customers who bought this item also bought
What other items do customers buy after viewing this item?
Have a question?
Find answers in product info, Q&As, reviews
Your question might be answered by sellers, manufacturers, or customers who bought this product.
Please make sure that you are posting in the form of a question.
Please enter a question.
CUJO AI smart firewall protects your computers and IoT devices against malware, ransomware, viruses, and other hacking threats. Think of it as advanced antivirus for all your connected devices - from laptops to smartphones to smart TVs or gaming consoles.
CUJO AI acts as an internet security gateway between your connected smart devices and the internet. CUJO AI sends packet metadata (but, for your privacy, never full packets) to the cloud to analyze device behavior. It compares your traffic to commercial internet security threat feeds and makes sure that unauthorized IP’s do not connect to your wired and wireless home network.
CUJO AI network hardware firewall is blazing fast. 1GB Ethernet ensures that your network speed is unaffected by network security. CUJO AI connects to your WiFi router in two modes: Direct connection using DHCP mode (automatic setup for most routers), or bridge mode for networks with several routers and/or modems.
Simple To Start
CUJO AI takes just a few minutes to start.
Plug the CUJO AI device into your router and follow step-by-step guide on your CUJO AI app.
CUJO AI works with the following network setups:
- WiFi router
- Modem and router as separate devices
- Modem and router as one device
- Wireless extender or access point in addition to your router
Secure all smart home devices
Guard smartphones, laptops, tablets, gaming consoles, cameras and smart gadgets; Protect your financial and personal information from hacking, phishing, malware; Connect your WiFi router, control with an app.
Provide internet safety for kids
Limit social media and block offensive websites. Monitor the browsing habits of your child. Control internet access for selected devices
All you need to do is to update your LGI app and enjoy the benefits. No tricky installation, no hassle. Simple and intuitive
You finally have full control of your network. You know what devices use your WiFi, you can deny access to it or set restrictions.
The Ultimate Choice Powered by AI
Simple and Intuitive
Understand your network and know what devices are on it.
In and Out of Home
Make sure your devices are protected against malware, phishing and other threats in and out of the home. No matter which OS or device you are using
Help your children build a healthy relationship with technology. Schedule, set limits, block content. Protect your kids from threats.
Top reviews from the United States
There was a problem filtering reviews right now. Please try again later.
On 7/18 Artie from CUJO support reached out to me directly about my poor review. While he was very polite and apologized for my "hassle", he didn't get to the bottom of any of my complaints with CUJO. In his first message he went as far offered me an Amazon dot as "a small token", which I feel like an attempt to BUY a couple more stars from me. From the email dated 7/18:
"My name is Artie and I am a senior technician at CUJO.
I have read your Amazon review and I am very concerned that this might have caused a rift between you and CUJO.
I apologize for all the hassle you had to go through. Our support experience is as important as the state of the CUJO unit itself. I want to make things right between us. What I propose is a two part plan.
First off, I wanted to ask you if you are still having any issues with the CUJO itself or the CUJO app? If you are, I would be able to schedule a call with our most senior 2nd level technician to solve any issues you are having, if these issues would somehow not get resolved, I would be able to transfer your issues directly to our dev team so they could work on it.
Now, for the second part. Since a simple apology only takes us so far, I would like to offer you a gift as a small token. I can offer you an Echo Dot (see link below).
[SNIP - Removed link]
Tell me what you think and if I would be able to make this right for you. I will be waiting for a reply and hope to hear from you soon.
Senior technician | CUJO"
After a few polite conversations, a simple technical support call became obvious would not address what I feel are real design problems with this product... an echo dot won't fix any listed below. My open list is as follows:
- Artie confirms you have 3 attempts to login or your locked out by CUJO until a call to their 800 #. I feel this is harsh and their security model is very 1990's.
- Lack of ability to perform a self-service lock out of my account.
- Lack of 2-part authentication on my account.
- Lack of any desktop application or web portal. If you don't have a working compatible iOS or Android device, this product is useless to you.
- iOS app automatic log outs in the background randomly, preventing notifications from being raised on my phone unless I open the app and re-logon.
- Lack of the ability to 'UNBLOCK' something CUJO is blocking.
- Lack of any Logs and/or transparency in how CUJO is effecting MY network, logs and privacy.
- Lack of any white listing.
- Private VPNs blocked by CUJO
- Perceived slowness of CUJO's cloud.
- Flaws with missing messages reporting many blocked activites
- Flaws and confusion in how messages are displayed. (i.e. blocked messages are shown as unblocked and sometimes vic-a-versa). Artie reports a bug fix some of this bullet.
- "CUJO philosophically is plug and forget", well too many issues for this device for me to just "forget" about it. By their own admission at CUJO, with security it is difficult to prevent false positives and please everyone. But I feel you will encounter times when CUJO will stop you from getting work done and you have little choice but to remove all protection to get around it because of this philosophy.
- Issue with devices not reconnecting to the network after having their internet connection turned off in the app. I have blocked devices from talking to the internet using the app. After turning internet back on for the device, the device could not reconnect after several attempts even after power cycling the devices, routers including CUJO. Eventually it reconnected on its own after about an hour of attempts.
*** Update 8/28/2017 - Who says you can teach a bad dog new tricks?
This weekend CUJO developed a new irritating flaw... It stopped allowing internet access to almost everything on my network (including the poor excuse for an iOS APP). For some strange reason it chose to allow one old computer on my network to work, while blocking everything else. Because CUJO sits between my DHCP server and MY WIFI access point, it was able to start blocking DHCP traffic also making the problem even worse! So when techinical support would have me do a hard reset, I couldn't attach my iphone to the network to get an IP so I could pair with it! Internet traffic worked normally if I plugged a laptop in front of CUJO confirming CUJO as the point of failure. Also removing CUJO allowed DHCP to flow normally and internet traffic to work. Also again, not having any logs makes networking problem almost IMPOSSIBLE to diagnose unless a CUJO tech is on the phone with you. They can see all your devices, mac address, IPS and traffic, BUT YOU CANNOT SEE THEIR LOGS. Something really wrong with this 'big brother' mentality they won't let go of. Frankly the privacy and transparency concerns of this thing will turn many off as they are in your network and you don't know what they are doing.
After spending almost 4.5 hours with CUJO technical support, it was theorized by CUJO that a 'bad firmware upgrade' caused the issue. We did eventually get traffic to flow for about 7 hours, but don't really understand the cause for the failure. I was also able to reproduce flaws in their error reporting with one of their techs after it started working which he said he needs to investigate. At about 11:00pm it then chose to start blocking my HUE lighting system. So I am taking this dog to the pound and giving up on it. I've wasted too much time 'testing' their system which is just not ready for consumers.
While their technical support is polite, I truly feel sorry for what they must go through day to day fending off angry customers because their developers and management are out to lunch. Marketing seems to be running the chicken coop and this product frustrates more than protects. I would advise an additional solution if you can find one, but there just isn't a good device for consumers yet from what I have seen. So essentially this thing is now a $200.00 paper weight heading for a landfill. My network runs faster (especially DNS lookups) and all connection problems have be eliminated once CUJO was completely removed. I spent almost 6 months trying to like this dog, but it bit me one too many times and I'm putting it down.
*** UPDATE 8/29/2017
This is most puzzling...
Ok one final update, but I need to report this... Something is very wrong with the CUJO app. Sunday, as I reported in my last update, I removed CUJO from my network totally, unplugged it and pitched it in a box which has been on the shelf since Sunday morning (8/27/17). I considered my adventures with CUJO over. This evening I noticed alerts on the CUJO app which was still installed on my phone. The iOS app claims CUJO is logging local network activity from my phone and that my CUJO has blocked to double-click.net just with-in the last two hours (8/29/2017 at 7:29PM). What is going on here? I promptly took screen shots and am sharing it here. How could CUJO block anything with NO POWER, NO ETHERNET CABLE AND from a CARDBOARD BOX! Are their alerts actually a scam? Did it take it over two days to report it? Or are they mixing up data with other users? Who knows... but this is really scary and supsicous... see the attached photos from today! Very troubling for a security tool.
Sorry Cujo, I am not living with it!
My experience while running in Bridge mode:
1. I like the fact that I have gained more visibility about my network's security.
2. I believe Cujo made my network safer.
3. Great customer service! When I first activated the device I even received a call. Cujo wanted to make sure that I was happy with my initial configuration.
1. I run Plex servers and found that Cujo blocked the traffic and in bridge mode, I could not do much to control this behavior. Again, Customer service is great and always helpful but resetting the rules the only thing that they could do to resolve it. I believe it is a heavy-handed way of handling it
In DHCP mode:
1. I can now control the port forwarding rules.
2. When I needed assistance Cujo's technical support was always there during the setup and patiently answered all my questions.
1. So far I have not had enough experience in this mode to list any cons.
I think Cujo should allow users to be able to access this device via a PC/Mac. A web interface could help with certain repetitive tasks such as assigning static IP. A smartphone app sometimes feels a bit tiresome. Overall my experience with Cujo has been very good and I would recommend it to the people who want to know more about their home network's security.
Top reviews from other countries
Update Feb 15, 2018 - Gave up, sent this thing back. It went offline and because it was the DHCP server nothing could connect to my LAN. I don't want a device that requires the vendor's technical support to get restarted every time it glitches. Good riddance.