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Daniel X. O'Neil

The CUTGroup: Civic User Testing Group as a New Model for UX Testing, Digital Skills Development, and Community Engagement in Civic Tech Paperback – January 1, 2014

by Daniel X. O'Neil (Author), Sonja Marziano (Editor), Lindsay Muscato (Editor)

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The CUTGroup: Civic User Testing Group as a New Model for UX Testing, Digital Skills Development, and Community Engagement in Civic Tech
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This is the CUTGroup book, an extensive how-to on the Civic User Testing Group—a set of regular Chicago residents who get paid to test civic apps. It began with a simple idea—that civic technologists should be in communion with the people they seek to serve—and it has grown to a community of more than 800 people who work together to make lives better through technology.

In this book, we cover in great detail how we do UX (or user experience) testing, digital skills, and community engagement in one civic tech system. We cover the hardware and software you need, methods for tester and developer recruitment, test design, location scouting, and results analysis. We show detailed budgets, exact website configurations, complete text of recruitment emails, the raw results of every test we’ve conducted, and all the other nuts and bolts it takes to make a CUTGroup in your city.