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Call Center: A Focus on Customer Service by [Oglesby, Gwen]
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Call Center: A Focus on Customer Service Kindle Edition

5.0 out of 5 stars 2 customer reviews

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Length: 122 pages Word Wise: Enabled Enhanced Typesetting: Enabled
Page Flip: Enabled

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Editorial Reviews

About the Author

Gwendolyn Foster Oglesby has over 15 years managing call center teams of various fortune 500 companies. It is during this time she realized her passion for customer service and began to cultivate her platform for customer service awareness. A native of Jacksonville, Florida a city known for its concentrated amount of call centers she began to notice the dynamics, behaviors and drivers were strikingly similar within call centers. It is her sincere desire that employees present a positive work ethic and professional image in the workplace. Gwen holds a bachelors in Business Administration from University of North Florida in Jacksonville, Florida.

Product details

  • File Size: 3455 KB
  • Print Length: 122 pages
  • Page Numbers Source ISBN: 1612548741
  • Simultaneous Device Usage: Unlimited
  • Publisher: Brown Books Publishing Group (November 20, 2016)
  • Publication Date: November 20, 2016
  • Sold by: Amazon Digital Services LLC
  • Language: English
  • Text-to-Speech: Enabled
  • X-Ray:
  • Word Wise: Enabled
  • Lending: Enabled
  • Screen Reader: Supported
  • Enhanced Typesetting: Enabled
  • Amazon Best Sellers Rank: #1,662,479 Paid in Kindle Store (See Top 100 Paid in Kindle Store)
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December 11, 2016
Format: Kindle Edition|Verified Purchase
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August 19, 2017
Format: Paperback
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