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Can You Hear Me?: How to Connect with People in a Virtual World Hardcover – October 30, 2018
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From the Publisher
Advance Praise for Can You Hear Me?:
David Meerman Scott, bestselling author, The New Rules of Marketing and PR--
"A few years ago, the promise of virtual communications seemed like some sort of utopia. But it's increasingly tough to actually get our points across to other people online. Nick Morgan digs deep into the science and culture of online engagement and offers a valuable prescription for how we can all do better."
Daniel G. Amen, MD, founder, Amen Clinics; New York Times--bestselling author, Change Your Brain, Change Your Life--
"Nick Morgan's fascinating and important new book, Can You Hear Me?, will surely promote good brain health by helping people handle social media better, avoid embarrassing virtual mistakes, and feel more connected in their work and life."
Sabina Nawaz, CEO coach, keynote speaker, and writer; former executive, Microsoft--
"As a coach to CEOs who've helped shape the half-real, half-virtual world we live in today, I know well what a formidable challenge it has become to successfully communicate in that world. Nick Morgan's new book helps us all rise to that challenge."
Rebecca Corliss, Vice President of Marketing, Owl Labs--
"At Owl Labs, our goal is to make video communication feel more natural and inclusive by accurately capturing facial expressions, body language, and the other visual context. Nick Morgan's simple rules for improving virtual communications are sorely needed."
Garrett M. Graff, Executive Director, Cyber & Technology Program, The Aspen Institute--
"With wit and wisdom, Nick Morgan reveals a dark side of the modern communication revolution. This important book shows how we need to work to ensure that technology doesn't rob us of the humanity, emotion, and empathy that can make life--and work--fun."
Kim Campbell, former Prime Minister, Canada--
"Nick Morgan's new book, Can You Hear Me?, is a must-read for the clarity it brings to the confusing, increasingly virtual world we all live in today. Get it to learn how to communicate effectively when the rules aren't easily known.”
About the Author
Nick Morgan is one of America's top communication coaches and thinkers. His clients include leaders of Fortune 50 companies. His blog reaches 100,000 readers every month and is widely syndicated. He appears regularly on CNN as an expert commentator and is a frequent contributor to HBR.org. He is the author of Give Your Speech, Change the World and Power Cues, both from Harvard Business Review Press.
Author social media/website info:
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Fortunately, Nick Morgan has been studying these issues for the past several years and he writes about ways to break through and communicate well in his new book from Harvard Business Review Press releasing today Can You Hear Me? How to Connect with People in a Virtual World.
Human communications developed over thousands of years, but digital communications is new
We humans have learned to communicate over hundreds of thousands of years, evolving from cave dwelling days of grunts and gestures to modern day. Effective communication depends on emotional feedback from others and much of our most important communications over the eons by necessity focused on danger: Is that sound in the forest coming from something that wants to eat me? If so, I need to decisively warn the other humans.
But then we added, in just a few short decades, many new ways to communicate and our brains haven’t been able to keep up.
Nick’s fabulous book starts with an excellent overview of the human communications signals that are hardwired into all of us. The key here is to remember that we cannot change this because it is a part of each of us.
He then devotes a chapter to each of the major problems associated with virtual communications: lack of feedback, empathy, control, emotion, and connection. Nick then provides ways to combat the disconnects in each form of the common digital communications channels we use daily including email, text messages, phone calls, webinars, and web chat sessions.
Can You Hear Me?
These days we’re all communicating via digital channels both within organizations with tools like Slack and externally with email and social media. Miscommunications is common. Boredom is expected. But it doesn’t have to be that way. Fortunately, Nick’s great book comes right when we need it.
Nick Morgan has thoroughly researched how to connect in the virtual world and offers practical advice on the topic. He provides a summary at the end of each chapter, highlighting the most important points. This book is a must-read for anyone working remotely!