Top positive review
16 people found this helpful
it's all in the bulb...
on January 12, 2014
I like the style. It's a nice looking piece, it really is....
The bulb is ridiculous! I used it three times and the fourth time, blown! Like others have said, these bulbs are not common and quite expensive. I would not buy this warmer again for that reason.
UPDATE - I sent Candle Warmers Etc. an email suggesting they look into this bulb issue and was pleasantly surprised to get a prompt response which I will paste here:
"I'm sorry you've had issues with your Illumination Fragrance Warmer! I'm not sure this information was included in the reviews you read online, but all of our warming bulbs are guaranteed for 90 days. We replace any bulbs that malfunction in this time frame at no charge to you. Halogen bulbs are usually more sensitive to defects, especially when mishandled during shipment - this is why we have the guarantee in place. Based on our research, less than 1% of the warmers we sell end up having defective bulbs. That said, we would like to send you a couple replacement bulbs. Please respond to this email with your name, address, and phone number and we'll send them right away. If you need to purchase bulbs from us in the future, they are $4.99 each plus postage."
I received two bulbs at no charge. We'll see how long these last...raised rating from 2 to 4 for customer service