Top critical review
228 people found this helpful
Camera falls short, but Amazon's customer service is outstanding
on August 19, 2013
I bought this camera for my son for his 12th birthday because of the price and the fact that I have an older model Canon Powershot that I love. I was disappointed when I received the camera. It is very lightweight, to the point of feeling very cheap. My son really liked it though, very easy to use. The wrist strap that comes with the camera is not adjustable so it does not tighten on your wrist. We were in a cave in Colorado three days after he received it and he was taking a picture and the camera slipped out of his hand and since the wrist strap was not tightened on his wrist, it fell to the rock floor and broke. I called Canon to see about getting it repaired. It was a minimum $89 plus shipping to and from. The camera cost me $85 including shipping thru Amazon. Obviously this was no one's fault but my son's (although obviously he did not intend to drop it) but I don't know why a reputable company like Canon would cut such a cheap corner on their wrist strap and not make it adjustable. I called Amazon to see if by any chance they would let me purchase a new one a a reduced cost, not expecting them to let me, and understandably so. The Amazon rep sent me a brand new camera with free shipping and even sent a pre-paid UPS label to return the broken camera. I have always been so impressed with Amazon's customer service. The camera is alright, takes good pictures, but definitely buy a better wrist strap for it. But so grateful to Amazon for replacing this for us!